Customer Experience & Operations Assistant
Location
Massachusetts
Posted
68 days ago
Salary
$18 / hour
Seniority
Senior
Job Description
Customer Experience & Operations Assistant
At Leisure Contractor Licensing
• Answer all incoming calls. • Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support • Process orders and collect customer information over the phone and update their online accounts • Respond to email inquiries in a timely manner • Administrative support • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles • Complete updates to curriculum, including formatting and adding images/audio to slides. • Review course content to check for grammatical/spelling errors, and general room for improvement. • Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks. • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions).
Job Requirements
- Reliable strong internet connection
- Quiet work environment suitable for talking on the phone with customers
- Functional office setup with working, up-to-date computer
- Customer service experience
- Proficiency with Excel/Google Sheets and Word/Google Docs
- Excellent writing skills
- Attention to detail and ability to multitask
- Ability to juggle multiple projects with consistent accuracy.
- Reliable
- Organized
- Self-starter
- Motivated
- Independent worker
- Excellent phone and people skills, including listening, problem solving, and conflict resolution
- Ability to prioritize projects
Benefits
- Additional pay for classroom training days: $250 for roughly 6 hrs.
- Additional pay, including travel expenses, for Saturday sessions.
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