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Starfish

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Technical Support Representative

Location

Philippines

Posted

65 days ago

Salary

0

Seniority

Junior

1 yr expEnglishCloudVoIP

Job Description

Technical Support Representative

Starfish

• Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers. • Deliver technical assistance through telephone, email, and chat channels. • Aid in the generation, revision, and timely dispatch of invoices. • Orient customers through the initial phases of platform/product engagement. • Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs. • Record customer engagements within the CRM system, ensuring the accuracy and currency of records. • Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.

Job Requirements

  • Minimum of 1 year demonstrated proficiency as a Technical Support Representative
  • Exceptional English communication abilities, encompassing both written and verbal aptitude
  • Outstanding capabilities in phone, email, and instant messaging communications
  • Strong organizational and time management proficiencies
  • Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
  • Experience with word-processing software and spreadsheets, such as MS Office
  • Familiarity with online calendar platforms and scheduling tools, including Google Calendar
  • Possesses a proactive and confident demeanor with acute attention to detail
  • Able to work the night-shift.

Benefits

  • Comprehensive Health Insurance Coverage (HMO)
  • Performance-Based Incentive Programs
  • Embracing and Inclusive Workplace Culture
  • Continuous Upskilling and Development Opportunities
  • Full Work-From-Home Arrangement
  • Dedicated and Supportive Team Environment
  • Pathways for Professional Advancement
  • Engaging and Enjoyable Work Atmosphere

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