Technical Support Representative
Location
Ukraine
Posted
63 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Support Representative
Nextiva
• Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation • Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction • Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management • Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information • Taking inbound contacts from customers through several different media streams, including: Phone, Email and Webchat • Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude
Job Requirements
- Advanced English proficiency (C1–C2 level), both spoken and written
- 2+ years customer service experience, preferably in a call center, technical support or help desk environment
- Hardware and/or networking knowledge preferred
- Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly
- Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Must have high attention to detail
- Working knowledge of PC and Mac operating systems and Microsoft Office Applications
- Ability to regularly a work night shift
Benefits
- Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care
- Insurance 💼 – Life, disability, traumatic injuries and critical diseases
- Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
- Wellness 🤸 – Employee Assistance Program and wellness initiatives
- Growth 🌱 – Access to ongoing learning and development opportunities and career advancement
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