• Oversee the website's operations to ensure a seamless user experience. • Address customer inquiries and issues promptly while assisting with product selections. • Enhance product listings and content by providing detailed descriptions, visual aids, and specifications. • Foster customer relationships and establish partnerships with content creators, influencers, and complementary businesses. • Collaborate with internal teams to develop concepts, layouts, and promotional strategies. • Determine pricing strategies based on industry trends and sales objectives. • Monitor inventory levels and coordinate with suppliers and logistics partners to ensure stock availability and timely delivery. • Create and manage PPC advertisement campaigns and engage with audiences on social media platforms. • Undertake miscellaneous tasks as needed.

• Own the lead pipeline for CRO and Build opportunities, guiding prospects from first discovery through contract execution with clear communication, technical credibility, and consultative insight. • Conduct deep business and technical discovery to uncover client goals, challenges, and success metrics that inform solution design. • Develop scopes, estimates, and proposals that balance commercial opportunity with technical feasibility, showcasing clear ROI and strategic value. • Partner with the CEO to craft and deliver compelling presentations and solution narratives that drive alignment and build client confidence. • Prepare sales enablement materials (discovery briefs, actionable plans, TCO analyses, proposals) to support a frictionless sales process. • Collaborate with delivery teams to ensure smooth onboarding, accurate handoffs, and continuity from sales through execution. • Maintain strong, proactive relationships with prospects and clients, ensuring every touchpoint reflects UN/COMMON’s high-touch, partnership-driven approach. • Lead technical discovery and recommend best-fit solutions for Shopify Plus replatforms, redesigns, and conversion optimization initiatives. • Conduct CRO and UX audits to uncover growth opportunities and translate findings into actionable strategies supported by data. • Architect end-to-end eCommerce solutions, encompassing front-end experience, back-end systems, integrations, and partner technologies, with an eye toward scalability, performance, and long-term ROI. • Evaluate and select technology stacks and frameworks that enhance functionality while maintaining cost-effectiveness and security. • Prepare detailed Total Cost of Ownership (TCO) analyses and solution documentation to support client decision-making. • Partner with Shopify Plus and internal delivery leads to validate feasibility, ensure alignment, and create a smooth transition from sales to execution. • Stay engaged post-sale to uphold solution integrity and provide continuity throughout the client lifecycle. • Build, manage, and activate partnerships across the Shopify Plus ecosystem, including technology vendors, integration partners, and co-marketing allies. • Identify the right partner solutions to solve client challenges related to CRO, personalization, analytics, performance, or AI tools. • Collaborate with partners on co-selling, lead sharing, and R&D efforts that expand opportunity pipelines. • Track, report, and drive partnership-generated revenue and strategic impact. • Contribute to UN/COMMON’s innovation efforts by researching, testing, and evaluating emerging eCommerce technologies that enhance how we serve our clients. • Collaborate with leadership and delivery teams to identify areas where new tools, frameworks, or methodologies can elevate performance, efficiency, or creativity. • Stay informed on advancements in CRO, personalization, UX, automation, and AI, translating insights into practical recommendations and pilot opportunities. • Engage with the broader eCommerce community by attending events, conferences, and workshops to gather insights and represent UN/COMMON’s forward-thinking perspective. • Build relationships with industry peers, technology partners, and subject-matter experts, bringing valuable perspectives and opportunities into our ecosystem. • Participate in the exploration of Agentic Commerce to understand how intelligent systems are reshaping digital buying behavior and influencing the next generation of eCommerce strategy. • Support internal enablement initiatives that strengthen our service offerings, improve client experiences, and position UN/COMMON at the front edge of innovation. • This is a full-time, exempt position that is fully remote and open to candidates across North America. Standard business hours are observed, with flexibility to collaborate across time zones (primarily Eastern Standard Time).

• Find winning products • Choose trustworthy suppliers • Build a Shopify store and ecommerce brand, step-by-step • Set up your first Facebook ad to drive traffic to your store • Optimize your ads and store so you can scale and dominate

• Administer and maintain PostgreSQL databases, ensuring optimal performance, availability, and security across production and non-production environments • Design, implement, and manage database backup and disaster recovery strategies to minimize data loss and downtime • Monitor database performance metrics, identify bottlenecks, and implement optimization solutions including query tuning and index management • Manage user access controls, database permissions, and security protocols to protect sensitive retail and customer data • Troubleshoot and resolve database-related issues promptly, conducting root cause analysis and implementing preventive measures • Perform database migrations, upgrades, and patches with minimal impact to business operations • Collaborate with application development teams to support database design and troubleshoot application-level database issues • Implement and maintain high availability and replication solutions to ensure business continuity • Document database configurations, procedures, and runbooks to support operational efficiency and knowledge transfer • Stay current with PostgreSQL updates, security patches, and industry best practices