Review and validate complex borrower documentation while identifying compliance risks and gaps. Collaborate with internal teams on high-risk files and ensure adherence to regulatory standards throughout the loss mitigation process.

Title: Billing Account Representative - 1134 Location: Binghamton United States Job Description: As a Billing Account Representative, you will bill, reconcile and maintain accounts and administer services to Group Billing, Credit Union and Individual clients of the company while ensuring compliance with all applicable regulatory guidance. This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you! Description of Duties & Responsibilities: - Process billing, adjustments and verifications, reconcile payments and follow up. Monitor assigned cases to ensure timely remitting and processing of payments. - Process general service requests including salary savings list bills, premium and loan payments, premium and loan payments, pre-nonforfeiture processing, health policy billing, policy system correction requests, DAC tax reporting, beneficiary changes, submission of policy system correction requests and returned checks. - Confer with Agents, payroll offices and customers by telephone and email relative to post issue service requests and questions. Process related service requests. - Manage Electronic Funds Transfer accounts, perform taxable gain calculations and tax reporting. - Process payments by phone and remain Payment Card Industry compliant when handling debit and credit card payments. - Keep records of customer interactions and transactions. - Create and update procedural documentation. - Assist with Call Center overflow calls at high volume times. - Assist with departmental training as needed. Required skills & experience: - Minimum of 2 years experience in Customer Support. - Experience in accounting or bookkeeping required. - Experience in an insurance industry or call center environment preferred. - Experience working in a financial institution preferred. - Fluency in Spanish a plus. - Intermediate knowledge of Microsoft Word and Excel. - Excellent written and verbal communication skills. - Excellent data entry skills. - Ability to perform work accurately and thoroughly. - Ability to take care of both internal and external customer needs. - Ability to pay close attention to detail. - Ability to prioritize and organize a heavy workload. Education Required: Associate's degree in Business or related field of study required. Pay Range: $19.02 to $21.03 hourly The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

Who We Are Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The New Orders Specialist primary function is to answer inbound calls from existing and potential First American customers. The representatives must clearly, accurately, professionally and consistently answer questions, take every opportunity to sell and up sell, enter renewal and new Direct to Consumer contracts into FALCON and document each call. Essential Functions - Answer sales calls from inquiring buyers, sellers, existing customers, agents, brokers and title/escrow customers. - Make product recommendations based on client’s budget and unique home needs - Upsell optional coverage and plans as appropriate by audience - Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required. - Send email communication to potential customers and sales reps - Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates. - Process and send Real Estate invoices as required. - Process seller’s coverage cancelation/Overcome cancelation requests. - Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction. - Consistently perform compliant wrap-ups. - Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements. - Keep abreast of industry, contract coverage and limits, process and procedures. Requirements - High School Diploma or equivalent - 1-3 years inbound call center sales experience. - Excellent customer service and sales skills. - Exceptional oral, written communication and listening skills. - Ability to clearly and effectively communicate to both external and internal customers. - Excellent organizational skills (Multi-tasking, prioritizing and follow up). - Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions - Ability to work under pressure and remain flexible to changing schedules and demands. - Ability to apply common sense, understanding and problem solving. - Working knowledge of Windows and Microsoft Office. - Knowledge of the real estate or mortgage industry helpful. Pay Range: $17.69 - $23.56 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Title: Grants and Finance Specialist (Post Award Specialist) Location: Providence United States Job Description: - This position is Hybrid - Scheudle to be dicussed at the time of an interview* Job Summary: The Departmental (Grants and Finance Specialist) Post-Award Specialist manages departmental post-award activities such as budget control, managing and forecasting expenses, and reconciliation of award and contract finances. The incumbent is responsible for financial reporting and ensuring compliance with sponsor requirements, as well as problem solving, prioritizing, and multitasking of assignments, requests and submission deadlines. The role frequently requires managing several competing deadlines, often with short lead times. The incumbent facilitates clear communication amongst staff, administration and faculty members, collaborators, and sponsors. The incumbent ensures adherence to hospital and system standards. Specifications: Bachelor's Degree required. Federal post-award experience strongly preferred. Must be proficient with Microsoft Office and possess excellent communication skills and analytical abilities. Minimum of 3 to 5 Years Must be proficient in the English language. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.