About Us Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia. What’s the opportunity? Qualio is seeking a Manager, Customer Success to lead and develop a high-performing team of Customer Success Managers. This role drives customer retention and expansion within an assigned portfolio while delivering exceptional customer experiences and contributing to company growth. What will I be doing? - Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations - Drive customer retention by monitoring churn signals and implementing proactive engagement strategies - Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets - Build and optimize repeatable CSM playbooks based on customer journey and segment data - Analyze customer data to identify success patterns and improve team engagement approaches - Represent the voice of the customer by collaborating cross-functionally with Sales, Product, and Support - Provide executive-level escalation support to protect and strengthen key customer relationships What skills do I need? - 6+ years experience in SaaS Customer Success Management - 4+ years of management experience leading Customer Success teams - Proven track record driving GRR and NRR outcomes across a customer portfolio - Experience implementing customer engagement models and CSM playbooks that deliver results - Ability to use data to track performance, identify trends, and make continuous improvements - Strong cross-functional collaboration skills — comfortable working with Sales, Product, and Leadership - Adaptable and effective in a fast-paced, remote-first environment Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Unlimited PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market A note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.

Are you a proactive relationship manager with a knack for guiding clients to success? Join us at Ivanti to help customers unlock maximum value from our solutions, drive adoption, and champion their ongoing growth. Your expertise will turn satisfied customers into loyal advocates while powering business results for both Ivanti and our clients. Why this role matters You’re at the center of Ivanti’s mission—helping customers make the most of their technology so their businesses thrive. You’ll work across teams to drive solutions that keep our clients’ systems running smoothly and securely, making sure every interaction delivers value. Your work has a direct impact on how customers experience Ivanti’s cutting-edge products, their long-term success, and our ability to build lasting partnerships. Join us and help create a collaborative team that makes a difference every day. What you’ll do: - Manage post-sale relationships with clients, acting as their trusted advisor for all things Ivanti. - Drive product adoption and utilization through deep understanding of customer business needs and technical expertise. - Advise customers on advanced product features, recommending strategies for achieving their specific business goals. - Identify opportunities for upselling, cross-selling, and renewal to maximize value for both the customer and Ivanti. - Collaborate with cross-functional teams (Marketing, Sales, Engineering, Professional Services, Training, Support, Finance) to resolve issues and deliver seamless experiences. - Lead client escalation response and coordinate efforts to deliver successful solutions. - Build lasting client partnerships by sharing best practices and fostering trust. What you will bring: - 3+ years’ experience in customer success, account management, technical support, or related fields. - Deep understanding of client business processes and ability to translate technical product features into impactful outcomes. - Excellent communicator—confident advising both business and technical stakeholders. - Strong analytical mindset and problem-solving skills. - Ability to manage multiple accounts, prioritize tasks, and deliver results. - Experience with SaaS, IT solutions, or CRM platforms is preferred. - Bonus points for certifications, exposure to global environments, and multilingual skills. Why Ivanti? - Friendly flexible working model: Choose where you work best and enjoy a healthy work-life balance. - Competitive compensation & rewards: Health, wellness, and financial benefits tailored for you and your family. - Global, diverse teams: Collaborate with talented colleagues across 23+ countries. - Learning & development: Access industry-leading learning tools to grow your skills and career. - Equity & belonging: Every voice matters. Your story shapes our solutions for a changing world. What drives us Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation. Diverse perspectives and inclusive decisions drive our ability to deliver world-class solutions to our customers. Inclusion at Ivanti Ivanti is committed to building a diverse team and fostering an inclusive workplace where everyone belongs. We welcome applicants from all backgrounds and walks of life. If you need adjustments during the process, reach out to talent@ivanti.com—we’re happy to help. Ready to help customers become true success stories? Apply now with your resume and let us know why you’re excited to join Ivanti’s Customer Success Team!

• Run onboarding for new customers including kickoff, requirements capture, configuration steps, and readiness checks. • Drive adoption through proactive outreach, training sessions, and lightweight success plans for smaller accounts. • Own day-to-day case triage: classify, route, set expectations, and manage the case through closure. • Monitor health indicators: usage, adoption, issue volume, resolution times, and satisfaction signals. • Keep CRM and CS tool records current: contacts, lifecycle stage, onboarding status, health fields, and structured notes.

• Support customer satisfaction of buying customers after their first project to deployment at scale, validated by upsell & surveys • Lead communication with a set of key customers, understanding their needs and expectations • Prepare offers, negotiate and close deals for any upsell at these key accounts • Represent our company, products, services and culture with those customers and their partners • Map and understand stakeholders at each of these customers to develop tactics and strategies • Interface internally with Director of Customer Success, project management, product management, customer service and engineering to make sure your customer's needs are understood and prioritized and operational excellence is achieved • Drive interactions leveraging Nomagic founders, execs and leads to engage with customers • Proactively suggest improvements for our product, operations and services