Place IT on Our Shoulders
Service Operations Administrator
Location
Ukraine
Posted
60 days ago
Salary
0
Seniority
Junior
Job Description
Service Operations Administrator
Atlas Technica
• Own and execute assigned Service Ops BAU workflows end-to-end • Acknowledge all assigned requests within the same business day • Complete tasks accurately and within defined timelines • Proactively follow up on outstanding items to prevent delays or backlog • Support project follow-ups (administrative layer) • Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems • Support team coverage during PTO or peak workload periods • Escalate risks, blockers, or capacity concerns early
Job Requirements
- 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus)
- Strong attention to detail and accuracy
- Excellent follow-through and task ownership
- Ability to manage multiple tasks simultaneously in a fast-paced environment
- Strong written and verbal communication skills
- Comfortable working with operational tools (ticketing systems, task boards, calendars)
- Willingness to follow structured processes and use checklists
- Ability to receive feedback and adjust quickly
- Reliable time management and calendar discipline
Benefits
- Competitive salary
- Comprehensive benefits
- Great perks
- Professional development for Team Members
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