• Manage and monitor IT systems including infrastructure and systems installations, including configuration, testing, and maintenance • Implement and maintain strategies for development, deployment, backup, security, and redundancy • Proactively identify technical risks and issues, recommend mitigation strategies and implement solutions • Develop market analysis or analysis of alternatives to develop technical solutions and provide recommendations • Lead technology modernization efforts including utilization of innovative solutions such as RPA, AI/ML, etc. to improve and automate user workflow processes • Engage regularly with upper management, providing reports on project status, activities, and achievements • Communicate with executive leadership, clients and stakeholders to provide status, risks, issues and recommended strategies for systems implementations and sustainment • Implement IT solutions that meeting business mission and requirements including SLAs, cyber security and availability requirements • Develop documentation including Word, PowerPoint, Excel and Visio to support technical communication with stakeholders • Review documentation provided by third-party vendors / developers and provide feedback and recommendations • Able to install COTS/GOTS applications on Windows or Linux environments to confirm functionality and documentation including operating systems, software and scripts • Provide troubleshooting support including leading efforts across multiple teams to resolve IT issues • Test software routinely for bugs, redundancies, and security issues • Conduct high-level root-cause analysis of service interruptions and establish preventive measures

• Provide technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time • Train customers to use products successfully • Give developers with clients’ feedback to help identify potential new features or products • Report on product performance • Identify solutions to reduce support costs • Analyze customers’ needs and recommend upgrades or additional features to meet their requirements • Communicate with the sales department to win new business and increase sales • Build best practices • Keep track of sales performance metrics

• Lead **technical discovery** conversations with prospects to uncover goals, challenges, and compliance needs. • Deliver tailored **product demos** that showcase Sprinto’s unique value in the GRC automation space. • **Guide prospects** through sandbox environments or proof-of-concept (POC) evaluations. • **Build mutual action plans**, solution designs, and business cases that instill confidence in Sprinto as a partner. • **Support Sales** in articulating Sprinto’s differentiation and winning competitive deals. • Ensure seamless **post-sale handoffs** to implementation and success teams. • **Collaborate with Product** by sharing market feedback and surfacing key use cases or gaps. • Contribute to **internal initiatives** such as SE-CSM handover playbooks, sales narratives, and positioning assets. • **Support renewals and upsells** by identifying new framework needs or customer expansion opportunities. • Maintain **competitive intelligence** (battlecards, objection handling, differentiators) for GTM effectiveness.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this roleAs a Public Sector Solutions Architect, you'll be a trusted advisor to U.S. government customers, helping them understand how GitLab's Enterprise Edition and DevSecOps platform can address real business and mission outcomes. You'll own the technical evaluation and validation stages of the sales cycle, guide customers through proofs of concept and value, and connect GitLab's modern software development, operations, and cloud capabilities to measurable value. In this role, you'll work closely with sales and cross-functional GitLab teams, provide technical guidance from first conversation through successful deployment, and act as a customer advocate back into Product, Sales, and Marketing. With your TS/SCI with poly clearance and deep familiarity with government environments, you'll shape and execute strategies that build mindshare, expand GitLab usage, and establish long-term, trusted relationships across public sector accounts. What you'll do - Engage with public sector customers, both onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process, including tailored demos, technical presentations, and hands-on workshops. - Collaborate with the sales team to shape and execute account strategies that drive GitLab adoption within government environments. - Own the technical evaluation process, including proof of concept (POC) and proof of value (POV) design and delivery, tender and audit support, and technical input into proposals. - Lead the creation of Customer Success Plans that capture technical success criteria and handoff details from the pre-sales process, ensuring a smooth path to deployment and adoption. - Build and deepen relationships with technical and business stakeholders so they become advocates for GitLab within their organizations. - Serve as the customer advocate internally by channeling feedback and insights to Product, Sales, Marketing, and other GitLab teams to influence roadmap and messaging. - Maintain and expand your expertise in GitLab and related technologies, including modern software development, operations, and cloud practices, and create reusable examples and assets for customers and partners. - Run Value Stream Assessments with support from senior Solutions Architects to identify opportunities for customers to improve their software delivery with GitLab. What you'll bring - Active TS/SCI clearance with polygraph and ability to meet all applicable government eligibility requirements as a United States Person. - Residing in the Washington, D.C. area and ability to travel for onsite engagement with public sector customers, based on business and customer needs. - Background in technical pre-sales, consulting, or information technology roles, ideally with U.S. public sector or federal customers, where you guided customers through evaluations and solution design - Hands-on experience using GitLab and familiarity with modern software development and operations practices, such as CI/CD, DevSecOps, and automation - Experience with cloud computing platforms and related technologies in regulated or security-conscious environments. - Ability to connect technical solutions to measurable business or mission outcomes and to advise senior stakeholders on tradeoffs and options. - Strong, confident communication and relationship-building skills, including leading customer meetings, demos, and value-focused conversations in close partnership with sales and cross-functional teams - Openness to learning, seeking feedback, and building new skills, including familiarity with GitLab's Solutions Architect handbook and related resources. About the teamThe Public Sector Solutions Architect role is part of GitLab's Solutions Architect team, a group of trusted technical advisors who help government customers understand, evaluate, and adopt the GitLab DevSecOps platform. You'll work closely with account teams, Customer Success, and Product to support public sector organizations, with a particular focus on agencies that require TS/SCI with polygraph. The team is distributed and collaborates asynchronously across time zones using GitLab and our handbook-first practices to share knowledge, reusable examples, and best practices. You'll help the team address unique public sector challenges such as security, compliance, and mission-critical software delivery, and contribute customer insights that shape our product direction. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $102,900—$220,500 USD How GitLab will support you - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.