End-to-end Artificial Intelligence (AI) and Machine Learning Platform powering High-Efficiency Commerce.
Solutions Engineer
Location
United States
Posted
71 days ago
Salary
0
Seniority
Senior
Job Description
Solutions Engineer
Aidaptive
• Provide technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time • Train customers to use products successfully • Give developers with clients’ feedback to help identify potential new features or products • Report on product performance • Identify solutions to reduce support costs • Analyze customers’ needs and recommend upgrades or additional features to meet their requirements • Communicate with the sales department to win new business and increase sales • Build best practices • Keep track of sales performance metrics
Job Requirements
- 3+ years work experience as a Technical account manager and/or Solutions Engineer for a enterprise-grade SaaS product - bonus if it's in the eCommerce space
- Solid technical background with hands-on expertise in digital technologies
- Familiarity with software and front-end development
- The ability to understand customers’ needs and suggest timely solutions
- Outstanding verbal and written communication skills
- Strong analytical and problem-solving skills
- BSc degree in Computer Science or relevant field
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