• Organize and update files • Create marketing materials • Support business development • Assist with operations and related activities • Draft/formal policies and guidelines • Perform research • Assist in creating presentations and sales materials • Arrange travel itineraries, flights, and rooms • Track and manage expenses and payments • Handle a variety of administrative support tasks

• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure • Triage, action on and disposition telemetry alerts as they come in • Install, configure, and administer customer systems in Azure • Troubleshoot and resolve technical issues related to virtual servers and networks • Escalate complex cases to Tier-2 and Tier-3 support as needed • Perform regular reviews of systems, processes, and procedures • Document systems, processes, and procedures to maintain knowledge base • Promote best practices to enhance and improve organizational processes • Communicate technical issues and solutions to clients in clear, business-friendly terms • Interact with customers to identify IT problems and troubleshoot them efficiently • Provide regular updates to clients via email, ticketing system, and phone calls • Communicate ticket status information to all team members

Pay: $120,000 - $150,000 Job Description: Naval Engineering Support Program Manager Constellation Inc is seeking an experienced Program Manager (PM) to provide executive leadership, strategic direction, and full lifecycle program management oversight in support of the U.S. Coast Guard (USCG) Engineering and Technical Support Services contract. The PM will be responsible for managing multidisciplinary engineering, acquisition, and technical support services spanning naval architecture, marine engineering, C5ISR systems, requirements management, and acquisition lifecycle support. The PM will serve as the primary interface with the Contracting Officer (CO), Contracting Officer’s Representative (COR), Technical Authorities (TAs), and key USCG stakeholders, ensuring all contractual, technical, financial, and administrative requirements are delivered on time, within scope, and within budget. The PM ensures alignment with USCG acquisition objectives, including modernization of surface assets, engineering design support, lifecycle sustainment, and compliance with federal acquisition and engineering standards. Key Responsibilities - Lead and manage all program activities supporting engineering and technical services for USCG surface asset acquisition and lifecycle support - Establish and oversee a Program Management Office (PMO) to ensure integrated planning, execution, and performance across all task areas - Direct multidisciplinary teams across naval architecture, marine engineering, C5ISR, requirements management, and acquisition support functions - Oversee engineering support activities including feasibility studies, design reviews, performance evaluations, and technical assessments for surface assets - Manage development and delivery of acquisition artifacts, including SOWs, System Specifications, CDRLs, Data Items (DIs), and certification matrices - Ensure traceability of requirements using tools such as DOORS and alignment between operational requirements, specifications, and contract deliverables - Oversee preparation and review of technical data packages and support RFI/RFP development, including Sections C, J, L, and M - Develop and maintain program management deliverables such as the Program Management Plan (PMP), Integrated Master Schedule (IMS), risk registers, and status reports - Monitor program performance using metrics and KPIs, ensuring adherence to cost, schedule, and technical baselines - Manage program financials, including budgeting, resource allocation, staffing plans, subcontractor oversight, and Level of Effort (LOE) tracking - Ensure compliance with Federal Acquisition Regulations (FAR), DHS/USCG policies, engineering standards, and cybersecurity requirements (RMF) - Implement proactive risk management practices, including identification, analysis, mitigation, and reporting of program risks - Lead stakeholder engagement, including development of executive briefings, technical reports, and coordination with USCG program offices and external partners - Oversee quality assurance and technical deliverable review processes to ensure accuracy, completeness, and compliance with contract requirements Qualifications - Minimum 10 years of program management experience supporting federal contracts - Demonstrated experience managing large-scale engineering or acquisition programs - Proven experience supporting USCG - Strong understanding of: - Naval or maritime engineering environments (preferred) - Federal acquisition lifecycle and documentation - Requirements management tools (e.g., DOORS) - Experience managing multidisciplinary technical teams - Bachelor’s degree in Engineering, Program Management, Business, or related field (Master’s preferred) Job Type: Full-time Work Location: Remote Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible schedule - Flexible spending account - Health insurance - Life insurance - Paid time off - Professional development assistance - Vision insurance

• Investigar e compreender o funcionamento do nosso portfólio de soluções, buscando sempre oferecer a melhor resposta aos clientes; • Interpretar regras de negócio e propor soluções eficazes; • Desenvolver e customizar relatórios no ERP, utilizando SQL; • Realizar análises e extração de dados conforme demandas específicas dos setores; • Atuar diretamente com outras áreas da empresa, compreendendo necessidades e traduzindo em relatórios e soluções práticas; • Atualizar e manter relatórios existentes, assegurando integridade e relevância dos dados; • Prestar atendimento técnico aos clientes, identificando e solucionando demandas com agilidade e clareza; • Documentar atendimentos e procedimentos realizados com clareza;