• You advise clients as an equal partner on the design of modern CMDB structures. • Using the CSDM 4.0/5.0 framework, you establish the data foundation IT organizations need to scale AI use cases. • You build that foundation by ensuring comprehensive visibility of hybrid infrastructures. • You design Discovery strategies and use the IRE (Identification & Reconciliation Engine) to ensure a healthy, trustworthy single source of truth. • You make data actionable by implementing Event Management. • You transform the IT Operations Center from a reactive "alert flood" into an intelligent, AI-powered service-availability control that detects and correlates incidents proactively. • You guide clients away from siloed thinking toward Service Mapping. • You model business-critical dependencies to create the basis for precise impact management and automated processes. • As an early adopter, you evaluate new features such as Now Assist for ITOM.

• Lead the design, development, and implementation of complex ServiceNow solutions across multiple modules (e.g., ITSM, HRSD, CMDB, Custom Applications) in support of federal clients. • Translate business requirements and technical specifications into scalable, secure, and efficient ServiceNow configurations and custom development. • Develop and maintain scripts (e.g., Business Rules, Script Includes, Client Scripts), integrations (REST/SOAP APIs), and UI components within the ServiceNow platform. • Collaborate with architects, analysts, and stakeholders to ensure technical solutions align with agency mission goals and federal compliance standards. • Oversee and contribute to unit testing, debugging, and performance tuning to ensure high-quality, reliable code. • Serve as a technical mentor and peer reviewer for junior developers, sharing best practices and ensuring adherence to coding standards. • Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives, while contributing to technical documentation and knowledge transfer. • Support ongoing optimization by recommending platform enhancements, process automation opportunities, and roadmap improvements based on ServiceNow capabilities and federal agency needs.

• Drive product specifications and project plans while managing the full software development life cycle from inception through production launch and post-production support. • Provide oversight, operational management, and project management for software development and operations and maintenance initiatives on the ServiceNow platform. • Plan, organize, secure, and manage resources to ensure successful delivery of program and project goals. • Proactively identify and mitigate risks while adapting to changing priorities across multiple initiatives. • Contribute to the growth of the ServiceNow practice by developing collateral, improving methodologies, supporting internal training, and advancing best practices.

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery • Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration • Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed • Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information • Develop a keen understanding of the solutions we implement and our customer’s business