At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior Software Engineer, you'll lead the development of seamless, high-impact user experiences across our customer-facing products. You'll own key aspects of frontend architecture, drive performance improvements, and shape technical direction across teams. Collaborating with engineers, designers, and product managers, you'll turn complex challenges into scalable, reliable solutions that power millions of user interactions. In this role, your decisions will impact and shape the future of our platform. What you'll do as a Senior Software Engineer - Design and develop performant, scalable frontend systems for real-time, high-traffic applications. - Take ownership of core frontend architecture, advocating for and implementing best practices in code quality, performance, and accessibility. - Ship production-grade code that enhances user flows, improves speed, and strengthens cross-platform stability. - Lead design and code reviews, mentor junior engineers, and promote a culture of technical excellence. - Collaborate across teams to translate business needs into intuitive, impactful features. - Drive improvements in our design systems, tooling, and frontend infrastructure to support long-term growth. - Investigate and resolve complex bugs and performance bottlenecks across browsers and devices. What you'll bring - At least 3 years of professional experience building modern frontend applications using frameworks such as React, Vue, or Angular. - Strong expertise in JavaScript, HTML, and CSS, with deep knowledge of browser behaviors and rendering performance. - Solid understanding of object-oriented programming, software design principles and data structures and algorithms. - Proven experience delivering performant, responsive, and accessible interfaces at scale. - Proficiency in writing and maintaining test suites for frontend applications, including unit, integration, and end-to-end tests. - A strong collaborator with experience mentoring teammates and leading technical discussions. - Ability to break down complex problems, make data-informed decisions, and thrive in a fast-paced environment. - A mindset focused on user impact, maintainability, and continuous improvement. - Good level of verbal and written English for clear communication within a global team. #LI-GS1 #LI-REMOTE Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

• Develop and maintain high-performance React Native applications, ensuring smooth functionality across both iOS and Android platforms. • Configure and manage bare React Native projects (without Expo), integrating native modules using JSI & Bridge where necessary. • Build reusable and responsive mobile UI components, leveraging native code and styling with CSS/SCSS. • Implement key mobile features such as push notifications, in-app purchases, and OAuth 2.0 authentication. • Integrate and optimize third-party native modules, ensuring seamless communication between JavaScript and native code. • Manage iOS and Android environments using Xcode and Android Studio, handling build processes and deployments via TestFlight and Google Internal Release. • Configure and maintain iOS schemes and Android build variants to support multiple environments efficiently. • Identify and resolve performance bottlenecks in both JavaScript and native code using debugging tools like React Native Debugger, Xcode, and Android Studio. • Ensure smooth animations and interactions with Reanimated 2.0+ while managing application state effectively using Redux and react-redux. • Implement unit and end-to-end testing using Detox and Jest to maintain code quality and stability. • Work closely with QA teams to diagnose and fix issues in live applications, ensuring a seamless user experience.

• Setting up a new team for a leading global consumer insights and market research provider • Working on a DIY survey platform which allows creating surveys and analyzing results • Focusing on the creation of new modules for the platform

Your role at DynatraceAs the Senior Manager and Delivery Leader for the Customer Experience (CX) Systems Portfolio, you will serve as a strategic, innovative, and hands-on leader focused on driving delivery excellence for our post-sale systems. You will lead the strategy, development, and scaling of the platforms that power our Customer Support, Customer Success, and Professional Services teams. This role is paramount to stabilizing our Salesforce Service Cloud environment while leading the critical implementation of Certinia PSA and Certinia Customer Success Cloud. Your mission is to build a technical roadmap that integrates AI solutions and delivery excellence across the entire post-sale lifecycle to enable the company to scale its service objectives. Your success will hinge on a strong technical background in Salesforce Service Cloud and a deep understanding of the end-to-end post-sales process and tech stack and the leadership ability to drive platform stability and resource efficiency. This role will report directly to the Senior Director, GTM Software Development & Operations. - Own end-to-end delivery of post-sales technology initiatives, including major platform migrations, new implementations, and continuous improvement programs across Salesforce (Service Cloud & Experience Cloud), Certinia PSA, and Customer Success Cloud platforms like Totango, Gainsight etc. - Partner closely with Customer Experience Ops team, Stakeholders from Customer Support, Professional Services, and Customer Success to define roadmaps, prioritize initiatives, and translate business needs into executable delivery plans - Balance delivery of strategic projects with ownership of continuous improvements, support, and technical debt reduction - Modernize and scale the ecosystem by automating manual workflows, improving data quality, and strengthening platform reliability for the services organization. - Establish and mature delivery excellence by implementing strong Agile and DevOps practices, including CI/CD pipelines (using Copado), automated deployments, and rigorous code quality standards. - Build, develop, and lead a high-performing and scalable global team of administrators, engineers, architects, and QA personnel, focusing on predictability and velocity. - Mentor and develop team members, fostering a culture of ownership, accountability, and continuous improvement - Oversee vendor and systems integrator engagements, ensuring delivery quality, accountability, and alignment with internal standards, architecture and timelines - Provide technical guidance on Salesforce architecture, data flows, API integrations (including Dell Boomi), and overall system design. - Drive and deliver use cases leveraging Generative AI & Agentic AI for improved support accuracy, automated reconciliation, and proactive customer health monitoring. - Ensure compliance with global data protection standards (GDPR, SOX) and maintain high data integrity across connected platforms. - Communicate effectively with senior leadership, providing clear visibility into progress, risks, and long-term modernization plans. What will help you succeedRequired Qualifications - 7+ years of progressive experience in technology and SaaS systems delivery, with 5+ years in leadership roles managing technical delivery teams. - Strong technical expertise in the Customer Experience (CX) domain, specifically with Salesforce Service Cloud, Experience Cloud and Certinia - Proven track record in building and scaling high-performing teams and establishing a culture of delivery excellence within an Agile framework. - Demonstrated experience managing external implementation partners and vendors to ensure high-quality delivery on complex enterprise projects. - Deep, hands-on knowledge of Salesforce architecture and its integration with core components like Certinia (FinancialForce) PSA and Customer Success Cloud. - Direct experience with Integration Platforms as a Service (iPaaS), such as Dell Boomi, for managing complex data flows between CX and core enterprise systems. - Hands-on experience with DevOps processes and tools (e.g., Git, Copado) for efficient, scalable deployments. - Excellent communication and stakeholder management skills in fast-paced, high-growth environments. Preferred Qualifications - Experience at a high-volume SaaS company focusing on post-sale lifecycle optimization. - Experience in deploying or piloting use cases leveraging Generative AI for improved support or Agentic AI for automated reconciliation within the CX domain. - Knowledge of ERP/Finance systems (NetSuite) and revenue accounting workflows related to professional services. - Relevant Salesforce Certifications, such as Service Cloud Consultant, and Experience Cloud Consultant, System or Application Architect Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and RewardsThe base salary range for this role is $180,000 - $210,000. When determining your salary, we consider your experience, skills, education, and work location. Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.