Advertising Agency · Business Consultant · Internet Marketing Service
Bilingual Representative, English - Spanish Speakers
Location
Philippines
Posted
79 days ago
Salary
0
Seniority
Senior
Job Description
Bilingual Representative, English - Spanish Speakers
SMDigital USA
• Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries • Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility • Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language • Coordinate with attorneys and law firms to collect required documentation and case updates • Assess case eligibility and route to the appropriate funding team for review and approval • Maintain accurate, detailed records of every client interaction and case progression • Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams • Uphold data privacy, compliance standards, and professionalism at every touchpoint
Job Requirements
- 3+ years of experience in a customer service, call center, or client-facing role (Required)
- Fluent in both English and Spanish — written and verbal (Required)
- Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
- A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds
- Patient and composed — especially when clients are in vulnerable or high-stress situations
- Detail-oriented and accurate when handling sensitive legal and financial information
- Comfortable managing multiple cases simultaneously with consistent follow-through
- Flexible with shifting schedules and fully dependable in a remote work setup
Benefits
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
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