Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? - High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. - Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. - Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. - A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Brief Job Description: The Service Technical Support VII – Remote Monitoring performs parametric analysis and diagnosis of events and alarms from customer equipment via remote monitoring, create preventive maintenance reports for batteries and UPS systems which includes tracking of performance and providing recommendations to optimize the system. Provide technical support for Site Level Monitoring/Building Management System. Responsibilities: - Monitors, logs, and responds to alarms and events, ensuring timely tracking and resolution of incidents from start to closure. Proactively follows up on open cases to maintain smooth operations. - Conducts in-depth parametric analysis and diagnostics, assisting junior engineers when needed. Analyzes equipment data trends to identify and address potential issues before they escalate. - Provides solutions to diagnosed complex events following predefined procedures. Balances customer needs with technical constraints, ensuring immediate actions are taken while escalating when necessary. - Coordinates with internal and external customers to update them on incident status and resolutions via email and phone. Works closely with engineering and product teams, contributing valuable insights to improve products and services. - Generates and reviews specialized reports, including battery and UPS preventive maintenance reports. Ensures all support documentation is up to date and accessible. - Actively participate in improvement initiatives, seeking innovative ways to enhance processes and system reliability. Qualifications: - Bachelor of Science degree in Mechanical Engineering or Electrical/Electronics Engineer or ECE or directly related degree. - Associates in Mechanical/Electrical/Electronics/ECE Engineering with 1-2 years’ experience considered. - Must have good planning, organizing, documentation, and communication skills (Fluent in spoken and written English). - Must be team oriented. - Preferred Additional Skills: Automation, LLM (ChatGPT, CoPilot, Gemini), PowerBI - Skill in personal computer use and various applications programs, i.e., Smartsheet/spreadsheets, CAD, Microsoft Office Suite, Solid Edge, communications, etc. - Oracle PLM experience a plus. Physical & Environmental Demands: - Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES - Customer Focus - Operational Excellence - High-Performance Culture - Innovation - Financial Strength OUR BEHAVIORS - Own It - Act With Urgency - Foster a Customer-First Mindset - Think Big and Execute - Lead by Example - Drive Continuous Improvement - Learn and Seek Out Development Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The Senior Technical Writer supports a complex IT‑based management solution by creating clear, accurate, and user‑friendly documentation. This role works closely with technical teams, business partners, and clients to develop and maintain project, system, and process materials that are easy to understand and align with organizational needs. Responsibilities - Collaborating with cross-functional teams and various client teams to create and maintain project and system documentation. - Working within the business unit leadership and associates to produce deliverables and documentation. - Tailor documentation that translates source materials of a technical nature into user-friendly language without compromising the accuracy and completeness of the translated source materials. Requirements - 8+ years of experience with documenting processes and utilization of flow diagramming tools. - 8+ years of experience as a technical writer with direct experience in secure transfer and sensitive data processing, end user report applications, and operational processes. - 5+ years of experience projects with data warehousing, Oracle Database, SQL and associated tools, ETL, SFTP, backup and recovery, Disaster Recovery, Networking, Desktop Software and tools, Access Identity, Testing, HIPAA, general security standards, job scheduling, Business Intelligence tools, data interchange formats and syntax, dashboards, charts, graphs, and statistical analysis tools. - 3+ years of experience with organizing and maintaining SharePoint. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders. Working For You Perks and rewards designed for you: Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. Retirement Savings: We will support you as you save for your future. Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: - Bring your authentic self to work. - Grow and thrive, both personally and professionally. - Make a difference with our clients, in our communities, and with the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $78,425 – 101,850. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos • Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support • Translate complex technical concepts into easy-to-understand language for various audiences, for non-technical users • Ensure documentation is accurate, consistent, and adheres to company style guides and standards • Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions • Collaborate with cross-functional teams to identify documentation needs and prioritize projects • Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates • Use analytics and user feedback to continuously improve documentation usability and clarity • Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management

• Write ~15-page financial appraisal reports based on input from analysts and project leads • Interpret and integrate data, charts, and insights into narrative form • Participate in internal and client-facing calls to gather context for each report • Conduct peer reviews of reports created by other writers • Maintain clarity and consistency while following internal style and format guidelines • Work independently while adhering to deadlines