• Support our customers in the ESM environment • Network management • Act as first contact for technical support, resolving incidents efficiently • Troubleshoot issues in your solution area, escalating complex cases • Communicate effectively with customers and partners on issue status and resolution • Document solutions and contribute to the knowledge base • Work closely with Cloud, Services, Engineering and other internal teams • Support process improvements • Coordinate or escalate major incidents when needed

• Support our customers in the ESM environment • Network management • Act as first contact for technical support, resolving incidents efficiently • Troubleshoot issues in your solution area, escalating complex cases • Communicate effectively with customers and partners on issue status and resolution • Document solutions and contribute to the knowledge base • Work closely with Cloud, Services, Engineering and other internal teams • Support process improvements • Coordinate or escalate major incidents when needed

The Role: Apryse is seeking a skilled and highly motivated Associate Technical Support Engineer with developer experience to join our dynamic team. We are actively changing the way people work with documents by being the graphics engine of choice for thousands of companies world-wide, within virtually all industry verticals. If you are working with documents, there is a chance that Apryse is already working for you. As an Associate Technical Support Engineer focused on our Scanbot SDK products, you will play a crucial role in assisting developers and customers with troubleshooting, issue resolution, and implementation of our document processing products. Your expertise and knowledge will be key to ensuring customer satisfaction and success. In this role, you will be responsible for providing exceptional technical support to our clients and customers, utilizing our software development kits (SDK) and web products with an emphasis on Android, iOS, and cross-platform environments. This is a terrific opportunity to learn all aspects of Apryse’s technology, be a key player in shaping our future product roadmap, while expanding your knowledge and developing your skills spanning the areas of customer service, technical support, and multi-language/platform development, leading to career progression into either development or solution engineer positions at Apryse. For entry-level applicants, we are willing to train the right candidate. Responsibilities: - Provide high-quality technical support to clients and customers regarding our Scanbot and Mobile SDK products, primarily related to Android, iOS, and other mobile/web technologies. - Collaborate closely with the development team to understand the product architecture, features, and functionalities to effectively address customer inquiries and issues. - Assist developers and customers in troubleshooting and resolving complex technical problems related to the SDK integration and usage. - Guide and educate clients in best practices for integrating and utilizing the SDK, ensuring efficient and effective implementation. - Investigate and analyze reported issues, documenting steps to reproduce, and working towards timely resolutions. - Document and maintain a comprehensive knowledge base of common issues, frequently asked questions (FAQs), and solutions for future reference and internal training purposes. - Collaborate with cross-functional teams to escalate and prioritize critical issues, ensuring prompt and satisfactory resolutions. - Continuously stay updated with industry trends, emerging technologies, and best practices related to the Web/Mobile ecosystems, and SDK development, enhancing personal expertise and contributing to team growth. - Actively participate in product improvement initiatives by providing feedback, suggestions, and insights based on customer interactions and experiences. - Contribute to the development of support tools, scripts, and resources to streamline support processes and enhance efficiency. Requirements: - Effective English communication skills, both verbal and written, can convey technical concepts clearly and effectively to technical and non-technical audiences. German language skill is a plus. - Professional degree in Computer Science/Software Engineering or equivalent work experience. - Proven experience in technical support or a similar customer-facing role, ideally supporting SDK products or developer-oriented tools. - Proficiency working with mobile development tools and troubleshooting mobile projects. - Ability to utilize Native Android/iOS, Flutter/React Native/MAUI, and interest in learning - Experience with other programming languages such as JavaScript, Python, related is a plus - Excellent problem-solving skills and the ability to think analytically to resolve complex technical issues. - Customer-focused mindset with a passion for delivering exceptional service and ensuring customer success. - Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment. - Detail-oriented with excellent organizational skills to effectively prioritize and manage support cases. - Flexibility to work occasional evenings or weekends to address critical customer needs. Benefits - Competitive salary commensurate with experience & qualifications. - A comprehensive extended benefits package. - A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. - Highly autonomous and entrepreneurial environment. - On going support for learning development so you can continue to master your craft. - Work with the hardware you're most comfortable with (Windows or Mac) - Diverse and inclusive workplace where we all learn from each other. - Excellent work-life balance with a flexible remote work environment. Company Description As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. THE ROLE: This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. This role sits at the center of live GeniusIQ operations, where fast, confident decisions directly impact live sports delivery. As a GeniusIQ Technical Support Analyst, you will take ownership of critical incidents in real time, make informed decisions under pressure, and work hands-on with production systems where every second counts. WHAT YOU'LL DO: - Own and resolve escalated second-line incidents in live environments, making real-time decisions to protect service continuity. - Troubleshoot complex hardware, software, networking, and application issues across multiple platforms under time pressure. - Perform root cause analysis on live and post-incident issues, identifying recurring problems and driving permanent fixes with engineering teams. - Support business-critical, real-time systems, ensuring high availability and rapid recovery within SLA commitments. - Monitor system performance, proactively assess risk, and decide when to escalate to third-line teams or vendors while retaining end-to-end ownership. - Maintain and improve technical documentation, runbooks, and standard operating procedures based on live incident learnings. - Mentor junior analysts and collaborate with IT teams, developers, and external partners during high-impact incidents. WHAT YOU'LL BRING: - At least 2 years of experience in a second-line technical support role supporting live or production systems. - Strong hands-on expertise across Windows Server, Google Workspace, Active Directory, T-SQL (including Snowflake navigation), and API investigation using Postman, HTTP requests, and JSON/XML. - Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls. - Experience working with cloud platforms such as AWS or Azure and operational tooling like Jupyter Runbooks. - Proven experience operating real-time systems under strict Service Level Agreements. - Confidence making technical decisions independently and communicating clearly with stakeholders during live incidents. - Excellent written and verbal communication skills in English. IT WILL BE A BONUS IF YOU HAVE: - Experience using monitoring and DevOps tools such as Grafana, Ansible, Docker, or Prometheus in live environments. - Relevant certifications such as ITIL Foundation, Cisco, or CompTIA. - Calm, decisive, and accountable under pressure, with a mindset focused on rapid resolution and continuous improvement. We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. One team, being brave, driving change  We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius. Let us know when you apply if you need any assistance during the recruiting process due to a disability.