Position: Digital Renewal & Customer Success Associate Location: US - Remote Overview: BlueVoyant is seeking a Digital Renewal & Customer Success Associate to own one critical outcome, ensuring every digital customer has a proper renewal conversation and that no renewal is lost due to process failure or lack of engagement. This junior role is ideal for an organized, customer-focused professional who thrives in a high-volume environment and takes pride in process excellence and pipeline ownership. Join a team where your work directly protects revenue and shapes the customer experience at scale. Key Responsibilities: - Renewal Pipeline Ownership: Own the end-to-end renewal process for all ~325 digital customers across a rolling 12-month pipeline — ensuring every account is tracked, prioritized, and actioned with no renewals falling through the cracks. - At-Risk Identification & Prioritization: Proactively identify and prioritize at-risk renewals based on health signals and engagement data — escalating concerns early and partnering with the right internal teams to resolve issues before they become losses. - Renewal Conversations & Forecasting: Conduct renewal conversations directly with customers and maintain accurate forecasting and pipeline hygiene in Salesforce — ensuring leadership always has a clear and reliable view of digital renewal performance. - Customer Satisfaction Touchpoints: Execute structured customer satisfaction touchpoints across the digital portfolio to identify risk early, capture customer sentiment, and escalate as needed to protect retention and customer experience. - Process Consistency & Playbook Adherence: Ensure process consistency across all digital accounts per established playbooks — bringing discipline and reliability to every customer interaction and renewal motion. Target Profile: 1–3 years in Customer Success, Account Management, or a client-facing SaaS role. You are highly organized, comfortable managing a large book of business, and motivated by hitting targets and keeping commitments. Salesforce familiarity is preferred. You Are a Strong Fit If You: - Are energized by owning a process end to end and seeing it through - Can manage a high volume of accounts without losing attention to detail - Are proactive — you identify problems before they escalate - Communicate clearly and confidently with customers - Take pride in pipeline hygiene and forecast accuracy - Are looking to grow your career in Customer Success or Revenue Operations About BlueVoyant At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America. BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at https://www.bluevoyant.com/candidate-privacy-notice. All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. BlueVoyant Candidate Privacy Notice To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice

• Serving as the primary technical expert on the Cyera Platform • Establishing yourself as a trusted advisor to customers • Driving customer adoption through effective onboarding and training processes • Gaining a deep understanding of customers' requirements • Proactively ensuring customers maximize their return on investment • Advocating for customer feedback and influencing Cyera's roadmap • Troubleshooting and resolving technical issues impacting customers • Conducting Quarterly Business Reviews with customers

• Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources • Create and deliver training programs for customer teams • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback • Document best practices and contribute to internal knowledge baseGuide customers through platform updates, new feature releases, and technical changes

• Client Onboarding & Implementation: Educate customers about the company’s AI virtual agents and ensure they understand how to integrate them into their current support systems (e.g., chat, email, voice). • Customization & Configuration: Work with the client to tailor the virtual agents to their needs, ensuring they align with the client's workflows, tone, and support objectives. • Deployment Support: Assist with initial setup and deployment, ensuring that the virtual agents are integrated correctly across various communication channels (chat, email, voice). • Technical Guidance: Provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. • Ongoing Customer Support & Troubleshooting: Be the first line of contact for troubleshooting issues related to the virtual agents, working to resolve technical problems promptly. • Client Relationship Management: Serve as the primary contact for all technical matters related to the client’s use of virtual agents. • Client Advocacy: Advocate for the client’s needs internally, ensuring the virtual agent solution is evolving according to their business goals. • Product Training, Education, and Knowledge: Lead or coordinate training sessions for client teams, helping them understand how to manage and optimize virtual agents. • Performance Monitoring & Reporting: Regularly review key performance indicators (KPIs) like response accuracy, customer satisfaction, response times, and conversion rates. • Strategic Planning & Account Growth: Understand the client’s business goals and proactively suggest how the AI virtual agents can be leveraged to meet those objectives. • Documentation, Best Practices, and Change Management: Develop and maintain clear technical documentation, including guides, FAQs, and troubleshooting resources.