• Develop a deep knowledge of Acquia’s products, solutions, and value propositions. • Gather customer business needs to tailor the right solution with Acquia products to help the customer succeed. • Create solution proposals, presentations, and other customer communications. • Research, scope, and estimate Drupal solutions for enterprise-grade applications. • Combat competitive threats in accounts and educate potential customers on Acquia’s key values and benefits. • Facilitate a smooth transition from sales to delivery by orienting the appropriate teams to the solution design. • Lead or participate in customer-facing meetings and maintain excellent relationships with partners and prospects. • Engage with the product team to drive customer requests and influence the product roadmap.

• Create ADRs, RFCs, and other supporting documents to ensure technical decisions are well-considered, clear, and recorded so we have context and trust in what we’re doing • Provide software designs and features that support a highly scalable and highly dynamic configuration-driven integration solution • Lead system performance improvements and operation cost management • Provide escalated technical support • Provide software automation process for health monitoring and trigger timely resolution • Work in an agile environment, scoping work to enable tight feedback loops on what’s working and what’s not • Collaborate with Product Managers, Designers, and Eng Managers on plans for iterative improvements • Maximize long-term velocity and minimize risk by using and educating on TDD, CI and other DevOps best practices

• Actively lead a project team and complete tasks and activities in accordance with PowerPlan’s methodology. • Provide early notice of any potential risks or issues with respect to adherence to project schedules or budgets. • Lead the majority of design sessions and enable the functional lead role to stretch as a lead in some instances. • Gather and analyze client requirements to determine the design of the to-be delivered solution. • Develop specifications documents for report, interfaces, conversions, extensions, forms, and configurations. • Responsible for the quality assurance (QA) protocols for Professional Services solution design, development, and deployment. • Support application go-live and cutover, provide knowledge transfer to clients, and ensure the client staff are ready to operate the application upon go-live.

• Conduct comprehensive requirements gathering and process analysis across departments • Design scalable, robust automation solutions leveraging advanced technologies • Implement robotic process automation (RPA) and workflow automation • Develop and maintain detailed technical documentation • Monitor and optimize automation performance • Collaborate with cross-functional teams to drive technological innovation • Continuously explore emerging automation technologies and best practices