• Partner with AEs and Sales Leadership to design and build sales processes • Partner cross-functionally to determine business priorities and align resources to accelerate revenue growth • Help scale the end to end selling process to minimize friction and maximize efficiency • Execute multi-functional projects from ideation to close that directly impact new business, customer success, and retention • Provide support with territory alignment, account segmentation, & quota achievement • Develop models to help analyze the health of the business including sales forecasting, pipeline generation & coverage, customer utilization, etc. • Focus on helping the revenue teams use Salesforce (SFDC) to understand post sale activities and measure success and key performance metrics • Work with our GTM teams to understand sales and customer success motions and how we can optimize Salesforce to make them more successful • Be hands-on with all basic administrative functions including user account maintenance, creating custom objects, custom fields, formula fields, validation rules, custom list views and other content of intermediate complexity • Leverage external Salesforce consulting resources where necessary

• Strategic Sales Operations Leadership: Leading the development and execution of sales operations strategy, ensuring alignment with broader business objectives and global go-to-market goals. • Process Innovation & Optimization: Identifying and eliminating inefficiencies in the sales process across global teams. Drive consistency and scalability by developing and enforcing standardized policies and processes. • Data-Driven Decision Making: Utilizing advanced analytics and BI tools (e.g., Salesforce, Tableau, Excel) to produce insights that inform sales strategy and decision-making. Defining, tracking, and refining KPIs to improve sales performance and inform long-term growth planning. • Sales Enablement & Performance: Partnering with Sales and Marketing leadership to design and implement sales enablement tools, training programs, and content that drive productivity and engagement across global sales teams. • Cross-Functional Partnership: Collaborating with GTM teams to refine market segmentation, leading allocation, and qualification processes. Ensuring smooth integration of sales and marketing efforts to drive pipeline growth and customer acquisition. • Forecasting & Reporting: Leading the development of accurate, data-driven forecasts that provide senior management with clear visibility into revenue performance and trends. Partnering with Finance to manage sales compensation, incentive programs, and commission structures. • Global Sales Support: Ensuring that global sales teams are equipped with the necessary tools, systems, and processes to succeed. Providing direct support to key stakeholders in GTM teams and Finance to enhance collaboration and performance. • Leadership & Development: Mentoring and coaching junior team members, fostering a culture of continuous learning and development within the Sales Operations team. Leading the onboarding and training process for new sales reps to ensure they achieve rapid time-to-productivity. • Salesforce & Tech Stack Administration: Overseeing the implementation and management of Salesforce and other sales technology tools, ensuring they are optimized to meet the evolving needs of the business. • Global Impact: Supporting global initiatives by working with regional teams to adapt processes and strategies to local markets. Ensuring that global sales leaders are informed and empowered to execute on key initiatives.

APPLICATION DEADLINE: Friday, March 6th at 5:00pm central time, we encourage you to apply if interested. Based on application volume this role may be taken offline prior to the deadline provided. We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity. Who We Are  M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.  Unlike traditional systems, M-Files organizes content around the context of your business — connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. At M-Files, our Guiding Principles unite us across diverse cultures and personalities: - Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results. - Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together. - Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.   To learn more about us we encourage you to visit our company page. To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work. Summary of the role: As the Senior Sales Operations Manager, you will take on a critical leadership role in driving the success of our global go-to-market strategy. You will lead the effort to streamline sales processes, implement best-in-class tools, and leverage data-driven insights to enhance performance and drive sustainable growth. This role involves significant partnership with Sales, Marketing, Finance, and other cross-functional teams to ensure alignment of goals and objectives. You will be responsible for directly supporting senior sales leaders, providing strategic direction, and ensuring the organization has the necessary resources to perform at an optimal level in a high-growth SaaS environment. What you will be doing/Responsibilities and Duties: - Strategic Sales Operations Leadership: Leading the development and execution of sales operations strategy, ensuring alignment with broader business objectives and global go-to-market goals. - Process Innovation & Optimization: Identifying and eliminating inefficiencies in the sales process across global teams. Drive consistency and scalability by developing and enforcing standardized policies and processes. - Data-Driven Decision Making: Utilizing advanced analytics and BI tools (e.g., Salesforce, Tableau, Excel) to produce insights that inform sales strategy and decision-making. Defining, tracking, and refining KPIs to improve sales performance and inform long-term growth planning. - Sales Enablement & Performance: Partnering with Sales and Marketing leadership to design and implement sales enablement tools, training programs, and content that drive productivity and engagement across global sales teams. - Cross-Functional Partnership: Collaborating with GTM teams to refine market segmentation, leading allocation, and qualification processes. Ensuring smooth integration of sales and marketing efforts to drive pipeline growth and customer acquisition. - Forecasting & Reporting: Leading the development of accurate, data-driven forecasts that provide senior management with clear visibility into revenue performance and trends. Partnering with Finance to manage sales compensation, incentive programs, and commission structures. - Global Sales Support: Ensuring that global sales teams are equipped with the necessary tools, systems, and processes to succeed. Providing direct support to key stakeholders in GTM teams and Finance to enhance collaboration and performance. - Leadership & Development: Mentoring and coaching junior team members, fostering a culture of continuous learning and development within the Sales Operations team. Leading the onboarding and training process for new sales reps to ensure they achieve rapid time-to-productivity. - Salesforce & Tech Stack Administration: Overseeing the implementation and management of Salesforce and other sales technology tools, ensuring they are optimized to meet the evolving needs of the business. - Global Impact: Supporting global initiatives by working with regional teams to adapt processes and strategies to local markets. Ensuring that global sales leaders are informed and empowered to execute on key initiatives.

About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Role Description and Mission : Agero is seeking a Field Sales Manager to lead and scale a newly formed sales team focused on roadside technology and call center solutions. In this role, you will be the operational engine of the sales team, responsible for moving beyond high-level strategy to drive day-to-day execution and revenue growth. Your mission is to establish the foundational workflows, coaching rhythms, and performance standards required to expand our market presence across the United States. You will serve as a "Player-Coach," spending up to 75% of your time in the field to accelerate new hire onboarding, support high-stakes negotiations, and ensure your team consistently hits its monthly and quarterly targets. We are looking for a results-oriented leader who thrives in a "build" environment. You will bridge the gap between our roadside assistance technology and our B2B clients in the automotive and insurance sectors, ensuring our sales process is disciplined, data-driven, and highly collaborative. If you have a background in B2B services or technology and a proven track record of developing high-performing teams from the ground up, this role offers the opportunity to drive significant commercial impact within a market-leading organization. Key Outcomes : Lead the day-to-day operations and scaling of a newly formed sales team, establishing foundational workflows and ensuring consistent execution of the sales process. Execute established sales plans and campaigns to drive revenue growth and increase the adoption of the organization's roadside assistance applications and services. Monitor key performance indicators (KPIs) and daily activity metrics, utilizing sales data to track team progress, manage the pipeline, and ensure monthly/quarterly targets are met. Implement practical training and development programs to accelerate the onboarding of new hires and the continuous skill improvement of existing sales personnel. Administer consistent performance management, including weekly 1:1 reviews, goal setting, and coaching, to maintain a high-functioning and motivated sales unit. Partner collaboratively with peer managers in Product, Operations, and Marketing to ensure the sales team has the necessary collateral and operational support to succeed. Support the sales team in high-stakes client negotiations, stepping in to help close deals and represent the organization to key partners in the automotive and insurance sectors. Skills, Education and Experience : EDUCATION : College degree in Business or equivalent work experience is required. Bachelor’s degree in Business Administration, Management, or a related field is preferred. EXPERIENCE: A minimum of 5 years of progressive sales experience within a related industry (technology, B2B services, call center operations, or automotive/roadside assistance). Demonstrated experience in leading a team, establishing team processes, or territory start-up is highly preferred. ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES): Team Leadership & Collaboration: Guides and motivates the sales team, fostering an inclusive, high-performing culture that prioritizes shared success and day-to-day team cohesion. Results & Outcome Orientation: Maintains a steadfast focus on achieving team sales quotas, demonstrating a persistent drive to execute plans and deliver tangible business outcomes. Relationship Management & Influence: Cultivates strong, trusting partnerships with internal peers and external clients, utilizing high emotional intelligence (EQ) to navigate interactions effectively. Coaching & Talent Development: Prioritizes the ongoing growth of team members through hands-on training, live deal coaching, and continuous, constructive feedback. Performance Management: Sets clear, measurable daily and weekly expectations for the team, holding individuals accountable to standards while providing the necessary support for their success. Solution-Oriented Problem Solving: Approaches operational hurdles and client challenges with a practical mindset, identifying roadblocks and implementing effective, technology-driven resolutions. Data & Technology Acumen: Leverages CRM systems and sales data to track team performance, maintain an accurate pipeline, and optimize daily workflows. Financial Literacy: Demonstrates a solid understanding of standard financial metrics and pricing models to assist the team in structuring sound, profitable client solutions. WORKING RELATIONSHIPS: The Field Sales Manager interacts regularly with peer managers in Product Management, Call Center Operations, and Marketing departments. Externally, this role engages with prospective B2B clients and industry stakeholders alongside their team. ADDITIONAL REQUIREMENTS: Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. Family Support: Parental planning benefits to assist associates through life’s milestones. Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.