• Manage large amounts of incoming phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Keep accurate records of customer interactions and account related information

**Position:** Client Success Manager - Cold Email & Lead Generation **Type:** Full-Time Remote | Working Hours: Flexible with U.S. client meetings **Location:** South Africa **About This Opportunity:** Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment. **What You'll Do:** • Serve as primary point of contact for 20-30 active cold email and lead generation clients • Lead regular client check-ins, manage expectations, and handle ongoing campaign requests • Diagnose and resolve underperforming cold email campaigns to improve results • Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy • Quality-check campaigns before launch to ensure readiness and performance standards • Proactively identify risks early and prevent client churn through excellent relationship management • Build and refine delivery documentation, playbooks, and processes as the business scales • Track client health metrics, SLAs, and delivery standards for continuous improvement • Collaborate with development team on technical issues and outreach team on execution • Report on client health, campaign performance, and delivery metrics to leadership **What You Bring:** • Experience in client delivery, account management, or operations within growing companies • Background in cold email agencies, lead generation, or similar high-velocity environments • Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement • Ability to personally write copy and troubleshoot campaigns when technical issues arise • Strong problem-solving skills and comfort working with evolving systems and processes • Technical understanding of APIs, automations, and data flows without heavy engineering support • Daily practical use of AI tools for operational work and campaign optimization • Excellent communication skills with ability to manage executive-level client relationships • Experience operating in startup environments with high ownership and fluid responsibilities • Strong focus on execution, measurable impact, and results-driven outcomes **Key Success Metrics:** • Client retention rates and churn reduction across portfolio • Campaign performance improvements and deliverability optimization results • Client satisfaction scores and relationship health maintenance • Delivery consistency and SLA adherence across all client accounts • Overall impact on client results and business growth **Why You'll Love This Role:** • Own complete client relationships with direct impact on business success • Work with cutting-edge cold email and lead generation technologies • High autonomy and ownership in fast-growing startup environment • Direct collaboration with founders and leadership team • Remote flexibility with established client success processes **Ready to drive client success?** Apply now with your account management experience examples. #ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #SouthAfrica

• Gestión de Recursos Humanos: Reclutamiento, selección y contratación del personal. • Coordinación de onboarding y administración de expedientes. • Creación, implementación y seguimiento de políticas internas. • Aplicación de evaluaciones de desempeño y medición de clima laboral. • Gestión de renuncias y actualización de organigramas. • Descripción y valuación de puestos. • Certificación y Cumplimiento: Gestión de procesos relacionados con certificaciones (ISO 9000 u otras). • Coordinación de requerimientos de protección civil y atención al personal. • Gestión Administrativa Operativa: Control y ejecución de altas, bajas y cambios en el sistema SGT y grupos de WhatsApp. • Actualización y mantenimiento de listas de precios de proveedores. • Comunicación interna con colaboradores y áreas clave.

• Manage the full customer success lifecycle, from onboarding to retention • Serve customers (L1 and L2) via chat, email and video calls in English • Ensure prompt, high-quality responses • Manage overflow (escalation and de-escalation) to L3 • Identify churn risks and act proactively to mitigate them • Build and monitor customer health metrics (NPS, CSAT, churn rate, product adoption) • Collaborate with Product, Sales and Engineering teams to report feedback and bugs • Create and update support materials, such as FAQs, tutorials and documentation • Conduct periodic customer surveys to ensure continuous engagement