**Position:** Client Success Manager - Cold Email & Lead Generation **Type:** Full-Time Remote | Working Hours: Flexible with U.S. client meetings **Location:** South Africa **About This Opportunity:** Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment. **What You'll Do:** • Serve as primary point of contact for 20-30 active cold email and lead generation clients • Lead regular client check-ins, manage expectations, and handle ongoing campaign requests • Diagnose and resolve underperforming cold email campaigns to improve results • Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy • Quality-check campaigns before launch to ensure readiness and performance standards • Proactively identify risks early and prevent client churn through excellent relationship management • Build and refine delivery documentation, playbooks, and processes as the business scales • Track client health metrics, SLAs, and delivery standards for continuous improvement • Collaborate with development team on technical issues and outreach team on execution • Report on client health, campaign performance, and delivery metrics to leadership **What You Bring:** • Experience in client delivery, account management, or operations within growing companies • Background in cold email agencies, lead generation, or similar high-velocity environments • Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement • Ability to personally write copy and troubleshoot campaigns when technical issues arise • Strong problem-solving skills and comfort working with evolving systems and processes • Technical understanding of APIs, automations, and data flows without heavy engineering support • Daily practical use of AI tools for operational work and campaign optimization • Excellent communication skills with ability to manage executive-level client relationships • Experience operating in startup environments with high ownership and fluid responsibilities • Strong focus on execution, measurable impact, and results-driven outcomes **Key Success Metrics:** • Client retention rates and churn reduction across portfolio • Campaign performance improvements and deliverability optimization results • Client satisfaction scores and relationship health maintenance • Delivery consistency and SLA adherence across all client accounts • Overall impact on client results and business growth **Why You'll Love This Role:** • Own complete client relationships with direct impact on business success • Work with cutting-edge cold email and lead generation technologies • High autonomy and ownership in fast-growing startup environment • Direct collaboration with founders and leadership team • Remote flexibility with established client success processes **Ready to drive client success?** Apply now with your account management experience examples. #ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #SouthAfrica