• Analyze large sets of data to build out strategies for different account types to manage a 500+ book of business • Drive the renewal motion for all accounts in the BOB for scaled customers. • Grow adoption of all Clever products in your portfolio of accounts • Collaborate with district partnership teams to generate sales referrals, facilitating cross-selling and upselling of paid products to school districts. • Identify, surface, and mitigate risks to a customer’s renewal and success plan • Build and strengthen school district executive stakeholder relationships • Work with district curriculum and technology teams to get buy-in across all levels of a customer’s organization and chart an ambitious plan for success • Capture feedback from customers and advocate within Clever on behalf of customers • Partner with sales in retaining and growing strategic customers • Initiate cross-functional collaboration on resolution paths for issues

• Build and nurture deep strategic relationships with a portfolio of VIP and enterprise-tier clients, serving as their trusted advisor and primary point of contact at the executive level. • Understand each partner's business goals through structured discovery and continuous dialogue, ensuring our solutions consistently align with and accelerate their success. • Maintain a forward-looking view of each partner's health - identifying risks and friction points early and driving swift internal action to resolve them before they escalate. • Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise. • Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams. • Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable. • Identify and support upsell, cross-sell, and expansion opportunities, contributing to revenue growth through long-term relationship development. • Propose new products, features, and solutions that drive measurable value, aligned to each partner's strategic objectives. • Conduct Executive and Quarterly Business Reviews to assess partner health, review KPI progress, and surface actionable strategic insights. • Track and analyze customer success metrics across your portfolio, translating data into strategic recommendations at a senior leadership level. • Maintain accurate records of all partner interactions, health signals, and opportunities.

• Based on the standard property management services in accounting, tenant communication, maintenance and operating-cost billing provided by the experts on our company's platform, you will ensure property performance for owners by independently directing key value-creating processes and decisions. • Oversee the building's strategic positioning with regard to usage type and tenant mix, and actively manage expiring leases and the targeted handling of contractual option rights. • Develop leasing concepts that consider fit-out investments and independently negotiate individual leases with commercial tenants. • Ensure a cost-efficient selection of (alternative) procedures and the coordinated execution of maintenance and CapEx measures on properties in coordination with our technical building and insurance experts. • Maintain close customer relationships with key tenants and continuously review market needs to design leasable space for the future. • Participate in property budget planning and establish/monitor suitable controlling to measure success and ensure compliance with financial targets. • Regularly coordinate with the property owner to present property performance and opportunities to optimize costs based on current economically and technically relevant developments in the property.

• Respond to customer inquiries via chat or email • Provide accurate information on services and policies • Resolve routine issues such as subscription status updates, refund requests and billing inquiries • Escalate complex cases to higher-level support when necessary • Follow clear guidance given by the leadership team when appeasing customers • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met