• Strategically support Stripe’s largest and most complex users. • Provide a gold standard experience to your assigned accounts’ key stakeholders • Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long term user relationships that grow loyalty to Stripe and Stripe products • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion • Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe • Lead user facing meetings both in person and through video chat • Collaborate on the continued design of this support offering • Create user-facing content for long term solutions

• Serve as a trusted advisor to CISOs and security leaders, translating technical findings into business impact and cyber risk insights. • Help customers make informed decisions on risk prioritization, mitigation strategies, and where security investments have the highest impact. • Own and drive the end-to-end lifecycle of customer relationships and engagements, including onboarding, assessment coordination, scoping, prerequisites, and operational execution. • Maintain an ongoing risk narrative for each customer, connecting assessment results, platform insights, and remediation progress over time. • Work with internal teams, including red team, blue team, threat intelligence, and platform specialists, to ensure successful engagement delivery. • Guide customers in understanding and interpreting cyber exposure models, attack paths, risk & mitigation insights generated by Cye's platform. • Support executive-level conversations around prioritization of remediation, security investments, and measurable risk reduction. • Drive long-term customer retention through consistent value realization and measurable outcomes. • Identify opportunities for deeper platform usage, additional assessments, and service expansion. • Partner with sales teams to support expansion discussions grounded in the customer's risk posture and security maturity.

• Serve as the operational and technical leader for a portfolio of clients within TTEC Digital’s Managed Services practice. • Drive service delivery and lead client relationships. • Ensure operational excellence across all aspects of the client lifecycle. • Be pivotal in contract renewals, incident management, platform upgrades, and continuous improvement. • Collaborate cross-functionally. • Conduct daily system and landing-zone checks, maintain knowledge bases, and drive automation scripting to ensure platform health and client satisfaction. • Plan and execute platform upgrades, schedule maintenance windows, and coordinate with Level 2 engineers. • Serve as the escalation point for P1/P2 incidents and ensure timely updates to clients and internal teams. • Track and implement preventive actions from root cause analyses, ensuring knowledge transfer and checklist completion. • Ensure strict adherence to client regulations and policies.

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing user/customer success • Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team • Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs