• Collaborate with key PVH stakeholders to develop, coordinate, and execute service strategies • Drive execution of key initiatives to achieve Vascular Area level goals • Provide direction and leadership to clinical employees including hiring development and retention of talent • Maximize area personnel performance by developing and motivating Service employees to deliver unsurpassed patient care • Lead all area and district clinical support activities and programs • Identify service opportunities with analytics and/or clinical specialist field visits • Work with district and Area Sales Directors to ensure efficient scheduling of procedures • Collaborate with sales team and key stakeholders to coordinate and execute strategies • Drive changes focused on strengthening PVH Vascular acumen and customer engagement • Coach and motivate employees to achieve service, implant and revenue goals • Communicate PVH Vascular area vision, goals and activities • Ensure efficient use of inventory, expenses and assets

• Lead the execution of small and medium-sized data and AI transformation projects ensuring on-time, on-budget, and high-quality delivery • Proactively work with the project team in linking technical deliverables directly to measurable business outcomes and tracking value realisation post-deployment • Apply and improve appropriate delivery methodologies (Agile, hybrid, Waterfall) suitable for large enterprise environments, acting as a change agent within the client's organisation • Take full financial ownership of the project budget, forecasting resources and revenue, tracking resource burn rate, and driving high margins and profitability • Own account health, proactively identifying and managing key stakeholders, financial forecasts, and strategic risks (RAID management) across the entire portfolio • Manage communications and expectations at the executive and C-suite levels (client-side and internal), maintaining high levels of customer satisfaction and trust. • Contribute to process, operational efficiency, and excellence within the Delivery function, continually challenging how we operate in the efforts of evolving our project management frameworks.

• Hire, mentor, and develop a high-performing team of property and casualty claims adjusters • Set clear productivity standards and monitor quality • Partner with leadership to define goals and streamline workflows • Provide ongoing feedback, training, and career development opportunities • Oversee complex claim settlements and escalated customer issues • Build strong relationships with internal teams, clients, and third-party administrators

• Lead and develop a team of site and service professionals • Set annual goals and objectives • Own and redesign the end-to-end North America onboarding and off-boarding lifecycle • Own financial accountability for the function • Elevate the on-site IT experience • Strengthen CMDB integrity and asset lifecycle governance • Drive service metrics, dashboards, and operational reporting • Lead strategic stakeholder management • Develop vendor strategy and standards • Partner with global peers to align operating models