• Hire, mentor, and develop a high-performing team of property and casualty claims adjusters • Set clear productivity standards and monitor quality • Partner with leadership to define goals and streamline workflows • Provide ongoing feedback, training, and career development opportunities • Oversee complex claim settlements and escalated customer issues • Build strong relationships with internal teams, clients, and third-party administrators

• Lead and develop a team of site and service professionals • Set annual goals and objectives • Own and redesign the end-to-end North America onboarding and off-boarding lifecycle • Own financial accountability for the function • Elevate the on-site IT experience • Strengthen CMDB integrity and asset lifecycle governance • Drive service metrics, dashboards, and operational reporting • Lead strategic stakeholder management • Develop vendor strategy and standards • Partner with global peers to align operating models

• Develops profitable new business account relationships and increased profitability from existing accounts. • Identifies business opportunities based on knowledge of clients, markets, products, and services. • Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs. • Implements and maintains an effective referral network and call program to promote sales.

• Deliver approved comprehensive training and education programs that provide customers and personnel with up-to-date information on company products, procedures, and best practices. • Deliver approved content during didactic portions of training. • Provide case support to trained customers (domestic and international) as part of Merit's commitment to the safe and efficacious use of products. • Conduct assessments to ascertain the skill level and ability of those being trained, and develop training curriculums and programs to improve knowledge, skill, and ability. • Defines protocol and assists in the field assessment of new product market research trials (MRT’s). • Develops and implements ongoing home-study training courses to improve and maintain a high level of product and clinical expertise in the field sales organization. • Conducts ongoing staff training and provides clinical feedback to resolve customer-related issues. • Serves as a clinical expert for the company. • Standardizes & computerizes (digitalizes) sales training materials. • Works with Product Managers to develop sales training and in-servicing videos. • Answers clinical questions from doctors, technicians, sales representatives, etc. • Supports sales and marketing efforts by in-servicing key customers on Merit products. • Works in the field to support and train clinicians on the use of Merit products and troubleshoot product-related issues in the field. • Assesses clinical competency of new employees and provides comprehensive feedback and recommendations for improvement. • Writes technical papers to support new emerging markets, segments, and niches. • Assists in coordinating and executing Symposiums and other clinical education events. • Develops value-added CEU credits to augment sales effort. • Performs other duties and tasks as required.