• Execute internal IT projects related to provisioning, configuration, security, and off-boarding • Manage and maintain endpoint management systems such as Intune, Addigy and Autopilot • Configure, administer, and support Google Workspace environments for projects and features involving users, groups, policies, security, data management, etc. • Support internal teams through a structured ticketing system, resolving issues efficiently and documenting outcomes • Maintain high standards of IT security, reliability, and operational quality across systems • Improve IT processes, tooling, and documentation

• Analyzing organization’s system and infrastructure • Diagnosing IT system problem, inefficiency & weaknesses and improve them • Implementing technological solutions to meet business objectives • Analyzing and implementing IT security infrastructure • Conducting training for non-IT staff to use new IT system (s) • Preparing reports on efficacy of technology in use • Providing strategy advise on using technology to achieve goals • Managing IT initiatives and collaborating with in-house staff • Ensuring the optimal performance of company’s overall IT operations • Interacting with internal and external clients to identify current processes and practices improvements • Managing system credentials and security • Help in plan, design and implement new IT operational processes • Report to and assist manager & authority with updates as per business requirements • Provide IT support for events conducted by Cloud Counselage • Data Analysis to support the development of new processes and systems

• The Analyst, Sales Operations is responsible for driving go-to-market performance through analysis of revenue trends and implications, assessing revenue models, and driving insights to inform overall go-to-market strategy. This role will provide analytical and tactical support and data insights spanning the Sales, Channel and Marketing organizations. In addition, this role will help manage a variety of strategic GTM projects. This role will interface regularly with senior leadership in the GTM organization. • This is a high visibility role to own strategic projects that will influence decision making in the GTM organization. • Partner with the Sales, Marketing and Finance teams to identify new growth opportunities; develop in-depth business cases and strategic presentations designed for Executive audience to support recommendations • Perform both quantitative and qualitative analysis to drive recommendations and influence decisions • Develop models & analysis to inform direction related to key acquisition + strategic initiatives (examples include: go-to-market strategy, distribution / channel strategy, segmentation strategy, sales & marketing strategy) • Synthesize analyses into compelling presentations and effectively communicate findings on key trends, insights, and implications while aligning stakeholders on action plans • Highly involved in the development and management of the GTM reporting suite and key performance indicators

• Lead and manage a multidisciplinary team of operations, support engineers, and administrators responsible for the IAM system’s availability, performance, and security. • Ensure the ongoing health and operational status of the IAM system, maintaining high availability, performance monitoring, and reliability. • Oversee incident response, root cause analysis, and problem resolution to minimize service disruptions and downtime. • Collaborate closely with the Site Reliability Engineering (SRE) team to implement reliability improvement strategies, monitoring solutions, and automation processes to enhance system uptime and performance. • Develop and optimize Standard Operating Procedures (SOPs) for the deployment, configuration, monitoring, and management of IAM resources. • Work with agency stakeholders to maintain and improve processes around user access, identity lifecycle management, and compliance. • Coordinate the implementation of new IAM features and upgrades in a manner that aligns with system reliability and security best practices. • Collaborate with security teams to ensure IAM systems adhere to all security requirements, including periodic vulnerability assessments, logging, and auditing. • Drive continuous improvement through automation, monitoring, and proactive issue identification to ensure system scalability and cost-effectiveness. • Ensure compliance with disaster recovery and business continuity requirements, including executing regular failover testing and recovery plans. • Monitor key performance indicators (KPIs) to measure and improve system uptime and service levels.