Tailwind Group

• Providing leadership, guidance, and strategy to onsite property teams. • Driving property and portfolio leasing, operational, and financial performance. • Leading approximately 75% of the workforce. • Training and empowering strong leaders. • Implementing and ensuring execution of the strategic vision and objectives for the Operations Department. • Consistent revenue growth and expense management. • Reputation management and customer experience standards. • Process improvement and operational efficiencies. • Collaborating with peers to draft and communicate changing business plans that adapt to changing market conditions. • Developing and executing long-term strategies to enhance property value and focus relentlessly on resident satisfaction. • Collaborating with senior leadership on strategic initiatives, growth plans, and opportunities to expand and improve the student housing portfolio.

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members. • Immediately and effectively lead and manage on-site teams in all areas (leasing, maintenance, administration, etc.) during the absence of a permanent Property Manager or in collaboration with the Property Manager. • Quickly identify operational issues and opportunities on-site and create action plans to remediate with Regional Property Manager. • Ensure properties meet financial and operational obligations while acting as Property Manager. • Work with Regional Property Managers and the Corporate Operations Department on training and implementation plans for new employees and new properties. • Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization. • Assist with implementing the properties strategic marketing plan, including leasing efforts and strategy and conducting market research and analysis to ensure achievement of budgeted occupancy. • Assist with annual unit turnover and help execute move-in/move-out procedures. • Solicit feedback from team members regarding issues and determine a suitable resolution plan. • Monitor delinquency and determine proper course of action to minimize outstanding debt. • Identify skills and knowledge gaps in need of improvement and recommend remedial training sessions to improve employee performance. • Assist with new property on-boarding and lead site staff in successful execution operational procedures.