• The Analyst, Sales Operations is responsible for driving go-to-market performance through analysis of revenue trends and implications, assessing revenue models, and driving insights to inform overall go-to-market strategy. This role will provide analytical and tactical support and data insights spanning the Sales, Channel and Marketing organizations. In addition, this role will help manage a variety of strategic GTM projects. This role will interface regularly with senior leadership in the GTM organization. • This is a high visibility role to own strategic projects that will influence decision making in the GTM organization. • Partner with the Sales, Marketing and Finance teams to identify new growth opportunities; develop in-depth business cases and strategic presentations designed for Executive audience to support recommendations • Perform both quantitative and qualitative analysis to drive recommendations and influence decisions • Develop models & analysis to inform direction related to key acquisition + strategic initiatives (examples include: go-to-market strategy, distribution / channel strategy, segmentation strategy, sales & marketing strategy) • Synthesize analyses into compelling presentations and effectively communicate findings on key trends, insights, and implications while aligning stakeholders on action plans • Highly involved in the development and management of the GTM reporting suite and key performance indicators

• Lead and manage a multidisciplinary team of operations, support engineers, and administrators responsible for the IAM system’s availability, performance, and security. • Ensure the ongoing health and operational status of the IAM system, maintaining high availability, performance monitoring, and reliability. • Oversee incident response, root cause analysis, and problem resolution to minimize service disruptions and downtime. • Collaborate closely with the Site Reliability Engineering (SRE) team to implement reliability improvement strategies, monitoring solutions, and automation processes to enhance system uptime and performance. • Develop and optimize Standard Operating Procedures (SOPs) for the deployment, configuration, monitoring, and management of IAM resources. • Work with agency stakeholders to maintain and improve processes around user access, identity lifecycle management, and compliance. • Coordinate the implementation of new IAM features and upgrades in a manner that aligns with system reliability and security best practices. • Collaborate with security teams to ensure IAM systems adhere to all security requirements, including periodic vulnerability assessments, logging, and auditing. • Drive continuous improvement through automation, monitoring, and proactive issue identification to ensure system scalability and cost-effectiveness. • Ensure compliance with disaster recovery and business continuity requirements, including executing regular failover testing and recovery plans. • Monitor key performance indicators (KPIs) to measure and improve system uptime and service levels.

The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The responsibilities of an Operations Lead Analyst include monitoring daily request execution, reporting, and issue triaging for one or more owned client(s) upon request. Identifying operational or productivity enhancements, barriers, and opportunities for configuration and workflows. The Operations Lead Analyst will provide project and administrative support to leadership teams or Operations Advisors through escalation of issues, risks, and concerns as needed. Provides support to assigned projects by responding to inquiries or resolving complex issues using independent judgment, discretion, and general client knowledge. Routine communication of risk and status of owned clients and processes to leadership teams. What you'll do to make a difference: - Executes client requests and inquiries in alignment with SLAs and other contractual terms. - Monitors and triages client issues in alignment with SLAs and other contractual terms. - Adheres to all organizational SOPs and Compliance standards and provides subject matter input related to checklists and SOPs. - Assists with operational input related to new process development, including identification, research, and resolution of operational issues, and provides training and mentoring for new team members, offshore, and contingent employee resources. - Complies with ESI document and retention requirements. - Provides exceptional service to clients. - Collaborates cross-functionally and communicates effectively with necessary internal partners. - Communicates issues and status clearly and timely to leadership teams. - Maintains working relationships through collaboration with Account Management and clients for requirements intake and issue resolution; IT for system issues, setup, and testing; Product Teams to coordinate setup and resolve issues; Quality Teams for issue resolution and documentation; and Leadership Teams for initiative engagements and client health updates. What you need to be successful: - High School Diploma or GED required. Bachelor's degree preferred. - 3+ years of relevant experience required. - Strong knowledge of the healthcare and PBM industry and its products and services highly preferred. - Detail-oriented with strong analytical and problem-solving skills. - Ability to manage timelines and meet tight deadlines. - Ability to adapt in a dynamic work environment and make independent decisions. - Good organizational and prioritization skills with the ability to multitask. - Demonstrated ability to work with other departments and teams to resolve issues. - Experience with the use of ERP systems. - Proficient computer skills including all Microsoft office applications required. - Experience with data input and reconciliation. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 62,600 - 104,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Position Overview Our firm is seeking an experienced Operations Manager to oversee a mission-critical enterprise Identity and Access Management (IAM) program supporting a major federal agency. This IAM system is a foundational element of the agency’s IT infrastructure, ensuring secure access to resources across the organization. The role requires a leader who can manage operations with the highest level of rigor, ensure system uptime, and maintain compliance with federal security policies. Responsibilities - Lead and manage a multidisciplinary team of operations, support engineers, and administrators responsible for the IAM system’s availability, performance, and security. - Ensure the ongoing health and operational status of the IAM system, maintaining high availability, performance monitoring, and reliability. - Oversee incident response, root cause analysis, and problem resolution to minimize service disruptions and downtime. - Collaborate closely with the Site Reliability Engineering (SRE) team to implement reliability improvement strategies, monitoring solutions, and automation processes to enhance system uptime and performance. - Develop and optimize Standard Operating Procedures (SOPs) for the deployment, configuration, monitoring, and management of IAM resources. - Work with agency stakeholders to maintain and improve processes around user access, identity lifecycle management, and compliance. - Coordinate the implementation of new IAM features and upgrades in a manner that aligns with system reliability and security best practices. - Collaborate with security teams to ensure IAM systems adhere to all security requirements, including periodic vulnerability assessments, logging, and auditing. - Drive continuous improvement through automation, monitoring, and proactive issue identification to ensure system scalability and cost-effectiveness. - Ensure compliance with disaster recovery and business continuity requirements, including executing regular failover testing and recovery plans. - Monitor key performance indicators (KPIs) to measure and improve system uptime and service levels. Required Experience/Qualifications - 10+ years of experience managing mission-critical IT operations, preferably in a federal government or highly regulated environment. - 7+ years of direct experience in Identity and Access Management (IAM) operations or related fields. - Experience working in an Agile DEVOPS environment and SAFe. - Hands-on experience with automation tools (e.g., Terraform, Ansible, Puppet, Jenkins) and CI/CD processes or managing a team that performs automation. - Proven experience collaborating with Site Reliability Engineering (SRE) teams to enhance system reliability, optimize monitoring strategies, and automate issue resolution. - Strong leadership and communication skills to mentor and manage technical teams, as well as interface with senior agency officials. - Proven experience with implementing and supporting IAM Single Sign On (SSO) solutions. - Solid understanding of identity lifecycle management, authentication methods (SAML, OAuth, MFA), and directory services (LDAP, Active Directory). - Familiarity with federal IT security and compliance standards (FISMA, NIST SP 800-53). - Strong knowledge of system monitoring tools, incident management frameworks, and automation practices (e.g., using tools like Splunk or ServiceNow). - Experience with cloud services (AWS, Azure) and hybrid environments. - Excellent problem-solving and decision-making skills. Preferred Experience/Qualifications - Bachelor's degree in Computer Science, IT, or a related field. - Splunk certification. - Familiarity with IAM integrations with other enterprise security services. - Previous experience supporting federal identity governance initiatives. Soft Skills: - Demonstrate strong servant leadership, fostering a collaborative and high-performing team environment. - Thrive in a fast-paced environment, adapting quickly to new challenges and priorities. - Possess excellent communication skills and can effectively present to both technical and non-technical stakeholders. Special Requirements/Security Clearance - Must be able to obtain a Public Trust.