• Analyzing organization’s system and infrastructure • Diagnosing IT system problem, inefficiency & weaknesses and improve them • Implementing technological solutions to meet business objectives • Analyzing and implementing IT security infrastructure • Conducting training for non-IT staff to use new IT system (s) • Preparing reports on efficacy of technology in use • Providing strategy advise on using technology to achieve goals • Managing IT initiatives and collaborating with in-house staff • Ensuring the optimal performance of company’s overall IT operations • Interacting with internal and external clients to identify current processes and practices improvements • Managing system credentials and security • Help in plan, design and implement new IT operational processes • Report to and assist manager & authority with updates as per business requirements • Provide IT support for events conducted by Cloud Counselage • Data Analysis to support the development of new processes and systems

• The Analyst, Sales Operations is responsible for driving go-to-market performance through analysis of revenue trends and implications, assessing revenue models, and driving insights to inform overall go-to-market strategy. This role will provide analytical and tactical support and data insights spanning the Sales, Channel and Marketing organizations. In addition, this role will help manage a variety of strategic GTM projects. This role will interface regularly with senior leadership in the GTM organization. • This is a high visibility role to own strategic projects that will influence decision making in the GTM organization. • Partner with the Sales, Marketing and Finance teams to identify new growth opportunities; develop in-depth business cases and strategic presentations designed for Executive audience to support recommendations • Perform both quantitative and qualitative analysis to drive recommendations and influence decisions • Develop models & analysis to inform direction related to key acquisition + strategic initiatives (examples include: go-to-market strategy, distribution / channel strategy, segmentation strategy, sales & marketing strategy) • Synthesize analyses into compelling presentations and effectively communicate findings on key trends, insights, and implications while aligning stakeholders on action plans • Highly involved in the development and management of the GTM reporting suite and key performance indicators

• Lead and manage a multidisciplinary team of operations, support engineers, and administrators responsible for the IAM system’s availability, performance, and security. • Ensure the ongoing health and operational status of the IAM system, maintaining high availability, performance monitoring, and reliability. • Oversee incident response, root cause analysis, and problem resolution to minimize service disruptions and downtime. • Collaborate closely with the Site Reliability Engineering (SRE) team to implement reliability improvement strategies, monitoring solutions, and automation processes to enhance system uptime and performance. • Develop and optimize Standard Operating Procedures (SOPs) for the deployment, configuration, monitoring, and management of IAM resources. • Work with agency stakeholders to maintain and improve processes around user access, identity lifecycle management, and compliance. • Coordinate the implementation of new IAM features and upgrades in a manner that aligns with system reliability and security best practices. • Collaborate with security teams to ensure IAM systems adhere to all security requirements, including periodic vulnerability assessments, logging, and auditing. • Drive continuous improvement through automation, monitoring, and proactive issue identification to ensure system scalability and cost-effectiveness. • Ensure compliance with disaster recovery and business continuity requirements, including executing regular failover testing and recovery plans. • Monitor key performance indicators (KPIs) to measure and improve system uptime and service levels.

The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The responsibilities of an Operations Lead Analyst include monitoring daily request execution, reporting, and issue triaging for one or more owned client(s) upon request. Identifying operational or productivity enhancements, barriers, and opportunities for configuration and workflows. The Operations Lead Analyst will provide project and administrative support to leadership teams or Operations Advisors through escalation of issues, risks, and concerns as needed. Provides support to assigned projects by responding to inquiries or resolving complex issues using independent judgment, discretion, and general client knowledge. Routine communication of risk and status of owned clients and processes to leadership teams. What you'll do to make a difference: - Executes client requests and inquiries in alignment with SLAs and other contractual terms. - Monitors and triages client issues in alignment with SLAs and other contractual terms. - Adheres to all organizational SOPs and Compliance standards and provides subject matter input related to checklists and SOPs. - Assists with operational input related to new process development, including identification, research, and resolution of operational issues, and provides training and mentoring for new team members, offshore, and contingent employee resources. - Complies with ESI document and retention requirements. - Provides exceptional service to clients. - Collaborates cross-functionally and communicates effectively with necessary internal partners. - Communicates issues and status clearly and timely to leadership teams. - Maintains working relationships through collaboration with Account Management and clients for requirements intake and issue resolution; IT for system issues, setup, and testing; Product Teams to coordinate setup and resolve issues; Quality Teams for issue resolution and documentation; and Leadership Teams for initiative engagements and client health updates. What you need to be successful: - High School Diploma or GED required. Bachelor's degree preferred. - 3+ years of relevant experience required. - Strong knowledge of the healthcare and PBM industry and its products and services highly preferred. - Detail-oriented with strong analytical and problem-solving skills. - Ability to manage timelines and meet tight deadlines. - Ability to adapt in a dynamic work environment and make independent decisions. - Good organizational and prioritization skills with the ability to multitask. - Demonstrated ability to work with other departments and teams to resolve issues. - Experience with the use of ERP systems. - Proficient computer skills including all Microsoft office applications required. - Experience with data input and reconciliation. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 62,600 - 104,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.