• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members. • Immediately and effectively lead and manage on-site teams in all areas (leasing, maintenance, administration, etc.) during the absence of a permanent Property Manager or in collaboration with the Property Manager. • Quickly identify operational issues and opportunities on-site and create action plans to remediate with Regional Property Manager. • Ensure properties meet financial and operational obligations while acting as Property Manager. • Work with Regional Property Managers and the Corporate Operations Department on training and implementation plans for new employees and new properties. • Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization. • Assist with implementing the properties strategic marketing plan, including leasing efforts and strategy and conducting market research and analysis to ensure achievement of budgeted occupancy. • Assist with annual unit turnover and help execute move-in/move-out procedures. • Solicit feedback from team members regarding issues and determine a suitable resolution plan. • Monitor delinquency and determine proper course of action to minimize outstanding debt. • Identify skills and knowledge gaps in need of improvement and recommend remedial training sessions to improve employee performance. • Assist with new property on-boarding and lead site staff in successful execution operational procedures.

• Execute internal IT projects related to provisioning, configuration, security, and off-boarding • Manage and maintain endpoint management systems such as Intune, Addigy and Autopilot • Configure, administer, and support Google Workspace environments for projects and features involving users, groups, policies, security, data management, etc. • Support internal teams through a structured ticketing system, resolving issues efficiently and documenting outcomes • Maintain high standards of IT security, reliability, and operational quality across systems • Improve IT processes, tooling, and documentation

• Analyzing organization’s system and infrastructure • Diagnosing IT system problem, inefficiency & weaknesses and improve them • Implementing technological solutions to meet business objectives • Analyzing and implementing IT security infrastructure • Conducting training for non-IT staff to use new IT system (s) • Preparing reports on efficacy of technology in use • Providing strategy advise on using technology to achieve goals • Managing IT initiatives and collaborating with in-house staff • Ensuring the optimal performance of company’s overall IT operations • Interacting with internal and external clients to identify current processes and practices improvements • Managing system credentials and security • Help in plan, design and implement new IT operational processes • Report to and assist manager & authority with updates as per business requirements • Provide IT support for events conducted by Cloud Counselage • Data Analysis to support the development of new processes and systems

• The Analyst, Sales Operations is responsible for driving go-to-market performance through analysis of revenue trends and implications, assessing revenue models, and driving insights to inform overall go-to-market strategy. This role will provide analytical and tactical support and data insights spanning the Sales, Channel and Marketing organizations. In addition, this role will help manage a variety of strategic GTM projects. This role will interface regularly with senior leadership in the GTM organization. • This is a high visibility role to own strategic projects that will influence decision making in the GTM organization. • Partner with the Sales, Marketing and Finance teams to identify new growth opportunities; develop in-depth business cases and strategic presentations designed for Executive audience to support recommendations • Perform both quantitative and qualitative analysis to drive recommendations and influence decisions • Develop models & analysis to inform direction related to key acquisition + strategic initiatives (examples include: go-to-market strategy, distribution / channel strategy, segmentation strategy, sales & marketing strategy) • Synthesize analyses into compelling presentations and effectively communicate findings on key trends, insights, and implications while aligning stakeholders on action plans • Highly involved in the development and management of the GTM reporting suite and key performance indicators