• The Senior Proposals Manager plays a critical leadership role in the proposal development process, ensuring strategic alignment, quality, and efficiency. • This role supports the Proposals team and assists the Proposals leader in setting department standards, defining processes, and mentoring team members while independently managing high-priority proposals. • The Senior Proposals Manager oversees complex RFPs/RFIs, provides guidance on proposal strategy, and leads cross-functional teams to ensure timely, high-quality proposal submissions. • Additionally, this role is responsible for driving process improvements, standardizing best practices, and ensuring proposals effectively communicate value to clients.

• The Proposal Manager implements the proposal and contract processes, assigns tasks to be done and makes sure the proposal is relevant and accurate. • The Proposal ensures that all the company’s proposals are fully executed from start to finish. • This involves coordinating the proposal process, preparing the actual proposals and presenting them to clients. • Disperse information and overseeing the production of all the parts of the proposal • Visits the client to discuss their needs and any issues, ongoing processes, as well attend necessary meetings • Prioritizing responsibilities to meet deadlines • Editing and revising proposals according to feedback • Reviewing products, services, and/or business ideas • Creating strategies for convincing others to take appropriate action • Perform other duties as needed

• Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency, quality, and scalability. • Develop, review, and maintain clear and comprehensive Standard Operating Procedures (SOPs), including process documentation, workflows, flowcharts, and control frameworks. • Support end-to-end project management activities, including planning, scheduling, dependency tracking, and cross-team coordination to ensure on-time delivery. • Act as a key liaison between business stakeholders, project teams, and external partners to ensure alignment, clarity, and timely decision-making. • Track project milestones, risks, issues, and action items; proactively escalate concerns and recommend mitigation strategies. • Facilitate stakeholder workshops, requirements walkthroughs, and process review sessions to drive consensus and formal sign-off. • Analyze operational inefficiencies and incidents reported by various teams; prepare management reports and recommend process improvements to prevent recurrence. • Support change management initiatives, including impact assessments, communication plans, and training materials, to ensure smooth adoption of new processes or systems. • Prepare and present status updates, dashboards, and insights for leadership and project governance forums. • Perform recurring monthly operational reviews related to prepaid cards and expense processes, ensuring accuracy and compliance. • Undertake additional responsibilities aligned with business and project needs as required.

• Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing • Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies • Drive delivery performance globally, optimizing speed, cost, and customer satisfaction • Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase • Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems • Design packaging & subscription experiences that elevate brand perception and retention • Build and lead a high-performance team with full ownership of results