• You'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. • You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. • Leading renewal conversations and ensuring partners continue to see value in the product year over year. • Identifying expansion opportunities and guiding partners toward new tools that support their goals. • Managing account health proactively, not just responding to problems, but sensing risk before it becomes churn. • Supporting French-speaking programs by understanding the culture, context, and pressures that shape how they work. • Building the kind of relationships where partners call you first, refer you to peers, and feel genuinely understood. • Contributing to how we build the Customer Success function and shape playbooks.

Job Overview: The Customer Service – Client Support Specialist plays a key role in supporting our Sales Team and ensuring exceptional service for our Enterprise client accounts. You will collaborate closely with Account Managers and Business Development Directors to streamline sales processes, manage customer requests, and ensure clients receive timely, accurate, and high‑quality support. Responsibilities: Client Support & Communication - Serve as a primary point of contact for customer service inquiries related to sales activities, orders, and account needs. - Communicate with Life Sciences, Population Health and Academic clients—including Procurement, Data Management, and Project Management teams—to ensure questions are answered, and issues are resolved quickly and professionally. - Support client relationship activities such as sharing updates, resources, upcoming events, and IQVIA Quality Metric initiatives. Sales Process & Administrative Support - Partner with Sales team members to ensure smooth, efficient progression from initial quote to signed sales order. - Coordinate with internal proposal and pricing teams to assist with creation, review, and processing of Sales Orders and Change Orders. CRM & Pipeline Coordination - Maintain and update CRM entries, ensuring opportunities, client notes, and follow‑up actions are correctly logged and current. - Work with Sales Leadership to support pipeline accuracy, opportunity progression, and follow‑up communications. - Leverage client insights and interactions to help identify new opportunities or areas of client need. Minimum Required Education & Experience: - Experience in customer service, client support, sales operations, sales coordination, or project coordination—preferably in SaaS or Life Sciences. - A bachelor’s degree is highly preferred. - Experience supporting sales processes or working within fast‑paced commercial teams. - English fluency (this is part of a global area) - Proactive problem‑solver person with clear, professional and assertive communication - Highly organized & detail‑oriented - Experience with Microsoft Navision/365 Business Central, CRM tools, and strong Word and Excel skills preferred. *Resumé/CV must be submitted in English* #home-based IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic. Join us! IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management. • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact. • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution. • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team. • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts. • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying). • Representing the customer internally and ensuring alignment between client needs and organizational priorities.

• Provides technical, clinical, educational and sales support to ensure adoption and growth of Abbott leadless technology. • Works closely with the internal and external customers to drive therapy adoption and procedural success. • Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing. • Provides procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. • Assists in education and training activities for Abbott personnel. • Stays abreast of and communicates clinical data regarding leadless CRM products. • Coordinates/delivers/implements programs and resources to facilitate market expansion and therapy access. • Provides market intelligence for fine-tuning of therapy training and expansion plans.