Acuity Insights

• Work on a product with over a decade of production history. • Help keep an important product healthy while building new capabilities. • Focus on upgrade, stability, and reliability work. • Contribute to the evolution of how the product adapts to changing market needs.

Role Description We’re hiring two Software Developers to join the Casper team: one Intermediate and one Senior. You’ll work on a product with over a decade of production history: stable, widely used, revenue-critical, and actively evolving. As George (Development Manager) puts it, “This isn’t a product you work on from the edges. You’re working on the system itself.” This is not a greenfield role. It’s also not maintenance-only. Some parts of the system are well-established; others need modernization, clearer patterns, stronger testing, and thoughtful technical stewardship. You’ll help keep an important product healthy while building the next capabilities that make Casper more valuable, resilient, and ready for what comes next. What you’ll work on: - Upgrade, stability, and reliability work. - Move Casper onto supported versions of key technologies. - Contribute to how Casper evolves in response to changing market needs. - Score evolution: Rethinking how Casper scores are calculated, processed, and presented. - Test integrity in an AI world: Designing how Casper detects, deters, and responds to policy violations. - Making the product more understandable and defensible. - Supporting more complex program structures. Qualifications - Experience in JavaScript or TypeScript in production. - Comfortable navigating different patterns and approaches. - Experience with backend-heavy work. - Familiarity with testing and quality as part of the system. - Experience using AI tools in day-to-day workflow. Requirements - Shared responsibility for supporting live test sessions (1–2 sessions per month). - Availability for sessions typically scheduled between 6–10 PM Eastern. - Occasional overnight sessions (1–5 AM Eastern) for international sessions. - May occasionally include weekends. Benefits - Transparent compensation: Senior roles between $145,000 and $155,000 CAD; Intermediate roles range from $120,000 to $142,000 CAD. - A $3,000 annual learning budget. - Access to employee stock options. - Fully remote within Canada, with up to six weeks per year to work internationally. - Self-directed vacation (most teammates take 4–6 weeks annually). - Health benefits from day one for you and your dependents. - A 2% GRSP matching program. - A 16-week parental leave top-up beyond EI. Company Description Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development. Our Casper situational judgment test (SJT) has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education.

Imagine a world where everyone’s full potential is recognized and nurtured. That’s what we’re building at Acuity Insights. We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities. Our flagship assessment, Casper, helps make this possible.  It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success. Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.  As a Rater, you have the chance to help our Australian-based partners make informed admission decisions. It is a role that: - Is open to people with a variety of backgrounds and experiences. - Is flexible and remote, which means you can work at your own pace from anywhere within Australia. - Provides you with the opportunity to supplement your income with socially impactful work. What You’ll Do as a Casper Rater - Become a certified Rater. Complete virtual, scientifically backed, onboarding training to learn how to rate test responses of applicants to academic programs, including how to combat implicit bias. - Complete ongoing training and mandatory annual recertification. Participate in ongoing refresher training and complete our required paid annual Rater recertification, ensuring your quality of work remains high. - Rate and score Casper responses. Read and review applicant text and video responses, compare them to the overall pool of test takers, and assign scores following scoring guidelines. - Share feedback. Provide feedback to help improve and optimize the Casper test, platforms, and content. Foundations for Success as a Casper Rater - Consistent Engagement & Professionalism—You demonstrate high commitment by consistently participating in rating sessions and upholding a professional demeanour, recognizing the significance of your contribution.  - Ongoing Skill Development—You regularly engage in the required training and feedback activities to stay informed on best practices and ensure that your evaluations are current and reliable. - Effective Communication & Responsiveness—You exhibit clear and effective communication, responding promptly to surveys and feedback, and reflecting a proactive and collaborative mindset. - Empathy & Understanding—You approach every response with empathy and fairness, recognizing the impact your evaluations can have on an applicant’s academic journey. - Bias Awareness & Integrity—You maintain strong self-awareness, actively reflecting on and addressing potential biases to provide objective and equitable evaluations. Payments We issue payments for work you’ve completed via Paypal once a month. While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies. To Qualify as a Casper Test Rater, you must: - Be an Australia citizen. - Currently residing in Australia. - Have your own desktop/laptop computer to work on. - Have no plans to apply to and become a student in a program using Casper in the next 2-3 years. - Communicate effectively and proactively in writing, enabling you to raise issues and clearly articulate Casper score choices. - Demonstrate you have the following soft skills: - Communication - Self-awareness - Professionalism - Empathy We welcome applicants from all walks of life across Australia, which means you’ll also be part of a diverse group of Raters! Steps to Become a Casper Rater - Submit Your Application. Complete the online application form. It includes multiple questions to determine if you meet the basic qualifying criteria to become a Casper Rater. - Take a Mini-Casper and Reading Comprehension Test. If the basic criteria are met, you’ll receive an invitation to take a shortened version of the Casper test. Your responses will be reviewed and rated to determine if you share the four aspects listed in the previous section. You’ll also be required to take a reading comprehension test aimed at evaluating your ability to read and understand written information. This step may take up to 25 minutes to complete. - Meet a Member of the Rating Team. Successful candidates will be invited to a 20-minute 1-1 video conversation with a member of our Rating Team to verify your information. This is also an opportunity for you to ask any questions you still have about rating and the role. - Complete Paid Online Rater Training. You will receive an invitation to complete our scientifically backed Rater training, which you must complete within 5 business days. Regardless of the outcome, you will be compensated for your time.  - Become a Certified Rater. You’ve successfully completed the necessary steps to become a Casper Test Rater. You’re now certified and can start rating Casper test responses! Casper Rater Training Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training. Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations. Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments. About Casper Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.  Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.  Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit. Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.  Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools. Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses. Thanks for considering contributing to Acuity Insights as a Casper Test Rater!

Imagine a world where everyone’s full potential is recognized and nurtured. That’s what we’re building at Acuity Insights. We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities. Our flagship assessment, Casper, helps make this possible.  It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success. Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.  As a Rater, you have the chance to help our Australian-based partners make informed admission decisions. It is a role that: - Is open to people with a variety of backgrounds and experiences. - Is flexible and remote, which means you can work at your own pace from anywhere within Australia. - Provides you with the opportunity to supplement your income with socially impactful work. What You’ll Do as a Casper Rater - Become a certified Rater. Complete virtual, scientifically backed, onboarding training to learn how to rate test responses of applicants to academic programs, including how to combat implicit bias. - Complete ongoing training and mandatory annual recertification. Participate in ongoing refresher training and complete our required paid annual Rater recertification, ensuring your quality of work remains high. - Rate and score Casper responses. Read and review applicant text and video responses, compare them to the overall pool of test takers, and assign scores following scoring guidelines. - Share feedback. Provide feedback to help improve and optimize the Casper test, platforms, and content. Foundations for Success as a Casper Rater - Consistent Engagement & Professionalism—You demonstrate high commitment by consistently participating in rating sessions and upholding a professional demeanour, recognizing the significance of your contribution.  - Ongoing Skill Development—You regularly engage in the required training and feedback activities to stay informed on best practices and ensure that your evaluations are current and reliable. - Effective Communication & Responsiveness—You exhibit clear and effective communication, responding promptly to surveys and feedback, and reflecting a proactive and collaborative mindset. - Empathy & Understanding—You approach every response with empathy and fairness, recognizing the impact your evaluations can have on an applicant’s academic journey. - Bias Awareness & Integrity—You maintain strong self-awareness, actively reflecting on and addressing potential biases to provide objective and equitable evaluations. Payments We issue payments for work you’ve completed via Paypal once a month. While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies. To Qualify as a Casper Test Rater, you must: - Be an Australia citizen. - Currently residing in Australia. - Have your own desktop/laptop computer to work on. - Have no plans to apply to and become a student in a program using Casper in the next 2-3 years. - Communicate effectively and proactively in writing, enabling you to raise issues and clearly articulate Casper score choices. - Demonstrate you have the following soft skills: - Communication - Self-awareness - Professionalism - Empathy We welcome applicants from all walks of life across Australia, which means you’ll also be part of a diverse group of Raters! Steps to Become a Casper Rater - Submit Your Application. Complete the online application form. It includes multiple questions to determine if you meet the basic qualifying criteria to become a Casper Rater. - Take a Mini-Casper and Reading Comprehension Test. If the basic criteria are met, you’ll receive an invitation to take a shortened version of the Casper test. Your responses will be reviewed and rated to determine if you share the four aspects listed in the previous section. You’ll also be required to take a reading comprehension test aimed at evaluating your ability to read and understand written information. This step may take up to 25 minutes to complete. - Meet a Member of the Rating Team. Successful candidates will be invited to a 20-minute 1-1 video conversation with a member of our Rating Team to verify your information. This is also an opportunity for you to ask any questions you still have about rating and the role. - Complete Paid Online Rater Training. You will receive an invitation to complete our scientifically backed Rater training, which you must complete within 5 business days. Regardless of the outcome, you will be compensated for your time.  - Become a Certified Rater. You’ve successfully completed the necessary steps to become a Casper Test Rater. You’re now certified and can start rating Casper test responses! Casper Rater Training Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training. Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations. Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments. About Casper Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.  Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.  Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit. Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.  Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools. Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses. Thanks for considering contributing to Acuity Insights as a Casper Test Rater!

Imagine a world where everyone’s full potential is recognized and nurtured. That’s what we’re building at Acuity Insights. We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities. Our flagship assessment, Casper, helps make this possible.  It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success. Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.  As a Rater, you have the chance to help our Australian-based partners make informed admission decisions. It is a role that: - Is open to people with a variety of backgrounds and experiences. - Is flexible and remote, which means you can work at your own pace from anywhere within Australia. - Provides you with the opportunity to supplement your income with socially impactful work. What You’ll Do as a Casper Rater - Become a certified Rater. Complete virtual, scientifically backed, onboarding training to learn how to rate test responses of applicants to academic programs, including how to combat implicit bias. - Complete ongoing training and mandatory annual recertification. Participate in ongoing refresher training and complete our required paid annual Rater recertification, ensuring your quality of work remains high. - Rate and score Casper responses. Read and review applicant text and video responses, compare them to the overall pool of test takers, and assign scores following scoring guidelines. - Share feedback. Provide feedback to help improve and optimize the Casper test, platforms, and content. Foundations for Success as a Casper Rater - Consistent Engagement & Professionalism—You demonstrate high commitment by consistently participating in rating sessions and upholding a professional demeanour, recognizing the significance of your contribution.  - Ongoing Skill Development—You regularly engage in the required training and feedback activities to stay informed on best practices and ensure that your evaluations are current and reliable. - Effective Communication & Responsiveness—You exhibit clear and effective communication, responding promptly to surveys and feedback, and reflecting a proactive and collaborative mindset. - Empathy & Understanding—You approach every response with empathy and fairness, recognizing the impact your evaluations can have on an applicant’s academic journey. - Bias Awareness & Integrity—You maintain strong self-awareness, actively reflecting on and addressing potential biases to provide objective and equitable evaluations. Payments We issue payments for work you’ve completed via Paypal once a month. While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies. To Qualify as a Casper Test Rater, you must: - Be an Australia citizen. - Currently residing in Australia. - Have your own desktop/laptop computer to work on. - Have no plans to apply to and become a student in a program using Casper in the next 2-3 years. - Communicate effectively and proactively in writing, enabling you to raise issues and clearly articulate Casper score choices. - Demonstrate you have the following soft skills: - Communication - Self-awareness - Professionalism - Empathy We welcome applicants from all walks of life across Australia, which means you’ll also be part of a diverse group of Raters! Steps to Become a Casper Rater - Submit Your Application. Complete the online application form. It includes multiple questions to determine if you meet the basic qualifying criteria to become a Casper Rater. - Take a Mini-Casper and Reading Comprehension Test. If the basic criteria are met, you’ll receive an invitation to take a shortened version of the Casper test. Your responses will be reviewed and rated to determine if you share the four aspects listed in the previous section. You’ll also be required to take a reading comprehension test aimed at evaluating your ability to read and understand written information. This step may take up to 25 minutes to complete. - Meet a Member of the Rating Team. Successful candidates will be invited to a 20-minute 1-1 video conversation with a member of our Rating Team to verify your information. This is also an opportunity for you to ask any questions you still have about rating and the role. - Complete Paid Online Rater Training. You will receive an invitation to complete our scientifically backed Rater training, which you must complete within 5 business days. Regardless of the outcome, you will be compensated for your time.  - Become a Certified Rater. You’ve successfully completed the necessary steps to become a Casper Test Rater. You’re now certified and can start rating Casper test responses! Casper Rater Training Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training. Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations. Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments. About Casper Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.  Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.  Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit. Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.  Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools. Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses. Thanks for considering contributing to Acuity Insights as a Casper Test Rater!

Imagine a world where everyone’s full potential is recognized and nurtured. That’s what we’re building at Acuity Insights. We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities. Our flagship assessment, Casper, helps make this possible.  It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success. Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.  As a Rater, you have the chance to help our Australian-based partners make informed admission decisions. It is a role that: - Is open to people with a variety of backgrounds and experiences. - Is flexible and remote, which means you can work at your own pace from anywhere within Australia. - Provides you with the opportunity to supplement your income with socially impactful work. What You’ll Do as a Casper Rater - Become a certified Rater. Complete virtual, scientifically backed, onboarding training to learn how to rate test responses of applicants to academic programs, including how to combat implicit bias. - Complete ongoing training and mandatory annual recertification. Participate in ongoing refresher training and complete our required paid annual Rater recertification, ensuring your quality of work remains high. - Rate and score Casper responses. Read and review applicant text and video responses, compare them to the overall pool of test takers, and assign scores following scoring guidelines. - Share feedback. Provide feedback to help improve and optimize the Casper test, platforms, and content. Foundations for Success as a Casper Rater - Consistent Engagement & Professionalism—You demonstrate high commitment by consistently participating in rating sessions and upholding a professional demeanour, recognizing the significance of your contribution.  - Ongoing Skill Development—You regularly engage in the required training and feedback activities to stay informed on best practices and ensure that your evaluations are current and reliable. - Effective Communication & Responsiveness—You exhibit clear and effective communication, responding promptly to surveys and feedback, and reflecting a proactive and collaborative mindset. - Empathy & Understanding—You approach every response with empathy and fairness, recognizing the impact your evaluations can have on an applicant’s academic journey. - Bias Awareness & Integrity—You maintain strong self-awareness, actively reflecting on and addressing potential biases to provide objective and equitable evaluations. Payments We issue payments for work you’ve completed via Paypal once a month. While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies. To Qualify as a Casper Test Rater, you must: - Be an Australia citizen. - Currently residing in Australia. - Have your own desktop/laptop computer to work on. - Have no plans to apply to and become a student in a program using Casper in the next 2-3 years. - Communicate effectively and proactively in writing, enabling you to raise issues and clearly articulate Casper score choices. - Demonstrate you have the following soft skills: - Communication - Self-awareness - Professionalism - Empathy We welcome applicants from all walks of life across Australia, which means you’ll also be part of a diverse group of Raters! Steps to Become a Casper Rater - Submit Your Application. Complete the online application form. It includes multiple questions to determine if you meet the basic qualifying criteria to become a Casper Rater. - Take a Mini-Casper and Reading Comprehension Test. If the basic criteria are met, you’ll receive an invitation to take a shortened version of the Casper test. Your responses will be reviewed and rated to determine if you share the four aspects listed in the previous section. You’ll also be required to take a reading comprehension test aimed at evaluating your ability to read and understand written information. This step may take up to 25 minutes to complete. - Meet a Member of the Rating Team. Successful candidates will be invited to a 20-minute 1-1 video conversation with a member of our Rating Team to verify your information. This is also an opportunity for you to ask any questions you still have about rating and the role. - Complete Paid Online Rater Training. You will receive an invitation to complete our scientifically backed Rater training, which you must complete within 5 business days. Regardless of the outcome, you will be compensated for your time.  - Become a Certified Rater. You’ve successfully completed the necessary steps to become a Casper Test Rater. You’re now certified and can start rating Casper test responses! Casper Rater Training Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training. Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations. Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments. About Casper Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.  Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.  Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit. Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.  Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools. Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses. Thanks for considering contributing to Acuity Insights as a Casper Test Rater!

Imagine a world where everyone’s full potential is recognized and nurtured. That’s what we’re building at Acuity Insights. We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities. Our flagship assessment, Casper, helps make this possible.  It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success. Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.  As a Rater, you have the chance to help our Australian-based partners make informed admission decisions. It is a role that: - Is open to people with a variety of backgrounds and experiences. - Is flexible and remote, which means you can work at your own pace from anywhere within Australia. - Provides you with the opportunity to supplement your income with socially impactful work. What You’ll Do as a Casper Rater - Become a certified Rater. Complete virtual, scientifically backed, onboarding training to learn how to rate test responses of applicants to academic programs, including how to combat implicit bias. - Complete ongoing training and mandatory annual recertification. Participate in ongoing refresher training and complete our required paid annual Rater recertification, ensuring your quality of work remains high. - Rate and score Casper responses. Read and review applicant text and video responses, compare them to the overall pool of test takers, and assign scores following scoring guidelines. - Share feedback. Provide feedback to help improve and optimize the Casper test, platforms, and content. Foundations for Success as a Casper Rater - Consistent Engagement & Professionalism—You demonstrate high commitment by consistently participating in rating sessions and upholding a professional demeanour, recognizing the significance of your contribution.  - Ongoing Skill Development—You regularly engage in the required training and feedback activities to stay informed on best practices and ensure that your evaluations are current and reliable. - Effective Communication & Responsiveness—You exhibit clear and effective communication, responding promptly to surveys and feedback, and reflecting a proactive and collaborative mindset. - Empathy & Understanding—You approach every response with empathy and fairness, recognizing the impact your evaluations can have on an applicant’s academic journey. - Bias Awareness & Integrity—You maintain strong self-awareness, actively reflecting on and addressing potential biases to provide objective and equitable evaluations. Payments We issue payments for work you’ve completed via Paypal once a month. While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies. To Qualify as a Casper Test Rater, you must: - Be an Australia citizen. - Currently residing in Australia. - Have your own desktop/laptop computer to work on. - Have no plans to apply to and become a student in a program using Casper in the next 2-3 years. - Communicate effectively and proactively in writing, enabling you to raise issues and clearly articulate Casper score choices. - Demonstrate you have the following soft skills: - Communication - Self-awareness - Professionalism - Empathy We welcome applicants from all walks of life across Australia, which means you’ll also be part of a diverse group of Raters! Steps to Become a Casper Rater - Submit Your Application. Complete the online application form. It includes multiple questions to determine if you meet the basic qualifying criteria to become a Casper Rater. - Take a Mini-Casper and Reading Comprehension Test. If the basic criteria are met, you’ll receive an invitation to take a shortened version of the Casper test. Your responses will be reviewed and rated to determine if you share the four aspects listed in the previous section. You’ll also be required to take a reading comprehension test aimed at evaluating your ability to read and understand written information. This step may take up to 25 minutes to complete. - Meet a Member of the Rating Team. Successful candidates will be invited to a 20-minute 1-1 video conversation with a member of our Rating Team to verify your information. This is also an opportunity for you to ask any questions you still have about rating and the role. - Complete Paid Online Rater Training. You will receive an invitation to complete our scientifically backed Rater training, which you must complete within 5 business days. Regardless of the outcome, you will be compensated for your time.  - Become a Certified Rater. You’ve successfully completed the necessary steps to become a Casper Test Rater. You’re now certified and can start rating Casper test responses! Casper Rater Training Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training. Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations. Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments. About Casper Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.  Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.  Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit. Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.  Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools. Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses. Thanks for considering contributing to Acuity Insights as a Casper Test Rater!

• You'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. • You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. • Leading renewal conversations and ensuring partners continue to see value in the product year over year. • Identifying expansion opportunities and guiding partners toward new tools that support their goals. • Managing account health proactively, not just responding to problems, but sensing risk before it becomes churn. • Supporting French-speaking programs by understanding the culture, context, and pressures that shape how they work. • Building the kind of relationships where partners call you first, refer you to peers, and feel genuinely understood. • Contributing to how we build the Customer Success function and shape playbooks.

Customer success with purpose: protect retention, fuel growth, and drive real impact in higher education. In this role, you'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. That means helping partners get real value from our growing assessment suite, including Casper, our flagship situational judgment test that helps programs see the whole applicant beyond grades and GPAs, and Video Interviews, our newest tool that gives programs deeper, more authentic applicant insight at scale, as we expand what we offer and deepen how partners use it. You'll be joining at a natural inflection point for the team. As we've grown, so has the complexity of what great Customer Success looks like at Acuity, and we're maturing the function to match. That means more structure, more proactive motion, and a sharper focus on value, risk, and expansion. Not just maintaining relationships, but understanding what's actually happening in an account and taking action to move things forward. The work also has stakes beyond the product. The programs you support are making important decisions about who to admit and how to support students. That impact ripples outward in ways most CS roles don't. This is a fully remote role open to candidates based anywhere in Canada. What You'll Be Walking Into Some things are already in place. You'll inherit a portfolio of established partner relationships, a product with real credibility in the market, and a team that cares deeply about the work and the people they serve. Some things are still being built. Playbooks are maturing. Processes are being defined. The way we manage account health, structure renewals, and approach expansion is getting sharper, and you'll be part of making that happen. That balance is intentional. This isn't a role where everything is figured out, and you're slotting into a fixed system. It's a role where your judgment, initiative, and ownership will shape how things work, not just for your portfolio, but for the team. If you need a fully defined playbook before you can operate effectively, this will be a hard fit. If you're energized by building structure where it doesn't yet exist and seeing the results of that work, you'll find a lot of room to make an impact here. What You'll Be Accountable For Protecting and growing your book of business You'll own a portfolio of partners in higher education with a focus on French-speaking programs, primarily in medicine, nursing, and allied health. Your accountability is to the outcomes of that portfolio: retention, health, and growth. That means: - Leading renewal conversations and ensuring partners continue to see value in the product year over year - Identifying expansion opportunities and guiding partners toward new tools that support their goals - Managing account health proactively, not just responding to problems, but sensing risk before it becomes churn Being a trusted partner, not just a point of contact Supporting French-speaking programs isn't just about language. It's about understanding the culture, context, and pressures that shape how they work. You'll build the kind of relationships where partners call you first, refer you to peers, and feel genuinely understood. Bringing the outside in Your partners will tell you things that matter to the business, about the product, the market, what's working, and what isn't. You'll make sure that intelligence reaches Product, Sales, and Engineering in a form that's useful and actionable. Contributing to how we build the function We're evolving. You'll help shape playbooks, share what you're learning, and contribute to how Customer Success at Acuity gets better over time. What Success Looks Like (6–12 Months In) - You're fully ramped, with renewal readiness in place and retention metrics on track across your portfolio - Expansion conversations are embedded in your renewal motion, with upsell opportunities surfaced and pilots guided into paid adoption - Partners in your portfolio feel genuinely understood and supported; you're hearing referrals and trust signals back - You're recognized internally as a clear advocate for French-speaking partners, with your insights actively shaping product and GTM conversations - You're contributing to the team, not just working alongside it Who This Role Is (and Isn't) For This role is built for someone who takes ownership, moves with urgency, and doesn't wait for perfect conditions to act. You'll likely thrive here if: - You take full ownership of outcomes, not just tasks. When something needs to happen, you drive it, and you stay engaged until there's a clear result. - You're genuinely curious about your partners. You go beyond what's being said to understand what's really going on, and you act on what you find. - You're comfortable in ambiguity. You've worked in environments where things weren't fully defined and found ways to move forward, communicate clearly, and keep the partner experience from suffering. - You communicate directly and constructively. You have real examples of resetting expectations, pushing back on unrealistic asks, and delivering difficult news in a way that kept trust intact. - You connect signals to decisions. When something changes in an account, you don't just notice it; you interpret it, form a point of view, and act on it. - You talk about your work in terms of partner outcomes. Not just what you did, but what it meant for them and why it mattered. This role probably isn't the right fit if: - You tend to describe activity without reflecting on what it meant or what you learned from it. - You default to escalating or waiting for direction when things are unclear, rather than forming a point of view and moving forward. - You rely on a fully defined process or complete data before you feel ready to act. - Your instinct in difficult conversations is to smooth things over rather than address them directly. - You prefer a stable, predictable environment where the scope and expectations are well established. What You Bring You've done this kind of work before, whether in customer success, account management, sales, consulting, or implementation, in a high-growth SaaS or professional services environment. What matters most is what you've seen and done, not how long you've been doing it. - You've directly owned a portfolio of customers, at least 10 at a time, in a medium or high-touch motion.  - You've been accountable for retention and growth outcomes, not just activity. You've managed renewals, expansion conversations, and customer health in a meaningful way. - You've operated with autonomy in a remote environment, without needing to be managed closely to stay effective. - You're fluent in French and English, genuinely bilingual, not conversational. You've supported French-speaking clients and understand that serving this market is about culture and context, not just translation. - You've worked with a CRM and/or Customer Success platform. Salesforce and ChurnZero experience is a plus. - You're available to support customers across North American time zones and can travel to conferences or visit partners at least once per quarter. How We Support You - Fair, transparent salary. The hiring salary for this role is $80,000–$85,000 CAD base, plus a $10,000 variable component tied to retention outcomes. The final offer will reflect experience, scope, market alignment, and internal equity. - Learning that grows with you. A $3,000 annual learning budget to invest in your development. - Shared success. Access to employee stock options, so you share in the value you help create. - Remote-first work. Fully remote within Canada, with up to six weeks per year to work internationally. - Time to rest and reset. Self-directed vacation (most teammates take 4–6 weeks annually), monthly Acuity Days (a collective Friday off), plus a two-week company-wide closure each December. - Comprehensive care. Health benefits from day one for you and your dependents. - Future-focused support. A 2% GRSP matching program to help you plan ahead. - Support for growing families. A 16-week parental leave top-up beyond EI, available to all parents. What Happens After You Apply We review every application carefully, looking for people who are caring, curious, driven, and resilient. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you'll receive equal consideration. We don't use AI to evaluate applications, though you may be automatically screened out if you don't meet baseline requirements (e.g. Canadian residency and valid work authorization). In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans. Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you. Steps in the Process Our hiring process typically takes 2–4 weeks from initial conversation to final decision. - Application Review. A real person reviews your application for potential fit. - Intro Chat. An informal conversation with our recruiter to explore your career path, goals, and what you're looking for, while giving you a chance to learn about Acuity Insights. - Hiring Manager Conversation. A deeper dive into your customer success experience and approach with the leader who is hiring for this role. - Team Conversations. You'll meet 1:1 with future teammates to assess alignment and ways of working. One of these conversations will be conducted primarily in French. - Decision. The hiring manager reviews feedback and typically makes a decision within 2–4 business days. - Offer & Reference Checks. If it's a match, we move to offer, pending a digital reference check. Life at Acuity Insights We're a remote-first team of 140+ people who care deeply about our work and about each other. Our culture is intentionally designed. As we've grown, we've made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term. That commitment has been recognized externally. Acuity Insights has been named one of Canada's Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment. Day to day, that shows up in how we collaborate: - High trust and autonomy in how work gets done - Thoughtful, async-friendly communication across a distributed team - Space for deep work, balanced with intentional moments of connection - A culture grounded in care, curiosity, and shared purpose As we continue to grow, we're focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human. About Acuity Insights Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development. Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured. Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research. Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time.

Customer success with purpose: protect retention, fuel growth, and drive real impact in higher education. In this role, you'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. That means helping partners get real value from our growing assessment suite, including Casper, our flagship situational judgment test that helps programs see the whole applicant beyond grades and GPAs, and Video Interviews, our newest tool that gives programs deeper, more authentic applicant insight at scale, as we expand what we offer and deepen how partners use it. You'll be joining at a natural inflection point for the team. As we've grown, so has the complexity of what great Customer Success looks like at Acuity, and we're maturing the function to match. That means more structure, more proactive motion, and a sharper focus on value, risk, and expansion. Not just maintaining relationships, but understanding what's actually happening in an account and taking action to move things forward. The work also has stakes beyond the product. The programs you support are making important decisions about who to admit and how to support students. That impact ripples outward in ways most CS roles don't. This is a fully remote role open to candidates based anywhere in Canada. What You'll Be Walking Into Some things are already in place. You'll inherit a portfolio of established partner relationships, a product with real credibility in the market, and a team that cares deeply about the work and the people they serve. Some things are still being built. Playbooks are maturing. Processes are being defined. The way we manage account health, structure renewals, and approach expansion is getting sharper, and you'll be part of making that happen. That balance is intentional. This isn't a role where everything is figured out, and you're slotting into a fixed system. It's a role where your judgment, initiative, and ownership will shape how things work, not just for your portfolio, but for the team. If you need a fully defined playbook before you can operate effectively, this will be a hard fit. If you're energized by building structure where it doesn't yet exist and seeing the results of that work, you'll find a lot of room to make an impact here. What You'll Be Accountable For Protecting and growing your book of business You'll own a portfolio of partners in higher education with a focus on French-speaking programs, primarily in medicine, nursing, and allied health. Your accountability is to the outcomes of that portfolio: retention, health, and growth. That means: - Leading renewal conversations and ensuring partners continue to see value in the product year over year - Identifying expansion opportunities and guiding partners toward new tools that support their goals - Managing account health proactively, not just responding to problems, but sensing risk before it becomes churn Being a trusted partner, not just a point of contact Supporting French-speaking programs isn't just about language. It's about understanding the culture, context, and pressures that shape how they work. You'll build the kind of relationships where partners call you first, refer you to peers, and feel genuinely understood. Bringing the outside in Your partners will tell you things that matter to the business, about the product, the market, what's working, and what isn't. You'll make sure that intelligence reaches Product, Sales, and Engineering in a form that's useful and actionable. Contributing to how we build the function We're evolving. You'll help shape playbooks, share what you're learning, and contribute to how Customer Success at Acuity gets better over time. What Success Looks Like (6–12 Months In) - You're fully ramped, with renewal readiness in place and retention metrics on track across your portfolio - Expansion conversations are embedded in your renewal motion, with upsell opportunities surfaced and pilots guided into paid adoption - Partners in your portfolio feel genuinely understood and supported; you're hearing referrals and trust signals back - You're recognized internally as a clear advocate for French-speaking partners, with your insights actively shaping product and GTM conversations - You're contributing to the team, not just working alongside it Who This Role Is (and Isn't) For This role is built for someone who takes ownership, moves with urgency, and doesn't wait for perfect conditions to act. You'll likely thrive here if: - You take full ownership of outcomes, not just tasks. When something needs to happen, you drive it, and you stay engaged until there's a clear result. - You're genuinely curious about your partners. You go beyond what's being said to understand what's really going on, and you act on what you find. - You're comfortable in ambiguity. You've worked in environments where things weren't fully defined and found ways to move forward, communicate clearly, and keep the partner experience from suffering. - You communicate directly and constructively. You have real examples of resetting expectations, pushing back on unrealistic asks, and delivering difficult news in a way that kept trust intact. - You connect signals to decisions. When something changes in an account, you don't just notice it; you interpret it, form a point of view, and act on it. - You talk about your work in terms of partner outcomes. Not just what you did, but what it meant for them and why it mattered. This role probably isn't the right fit if: - You tend to describe activity without reflecting on what it meant or what you learned from it. - You default to escalating or waiting for direction when things are unclear, rather than forming a point of view and moving forward. - You rely on a fully defined process or complete data before you feel ready to act. - Your instinct in difficult conversations is to smooth things over rather than address them directly. - You prefer a stable, predictable environment where the scope and expectations are well established. What You Bring You've done this kind of work before, whether in customer success, account management, sales, consulting, or implementation, in a high-growth SaaS or professional services environment. What matters most is what you've seen and done, not how long you've been doing it. - You've directly owned a portfolio of customers, at least 10 at a time, in a medium or high-touch motion.  - You've been accountable for retention and growth outcomes, not just activity. You've managed renewals, expansion conversations, and customer health in a meaningful way. - You've operated with autonomy in a remote environment, without needing to be managed closely to stay effective. - You're fluent in French and English, genuinely bilingual, not conversational. You've supported French-speaking clients and understand that serving this market is about culture and context, not just translation. - You've worked with a CRM and/or Customer Success platform. Salesforce and ChurnZero experience is a plus. - You're available to support customers across North American time zones and can travel to conferences or visit partners at least once per quarter. How We Support You - Fair, transparent salary. The hiring salary for this role is $80,000–$85,000 CAD base, plus a $10,000 variable component tied to retention outcomes. The final offer will reflect experience, scope, market alignment, and internal equity. - Learning that grows with you. A $3,000 annual learning budget to invest in your development. - Shared success. Access to employee stock options, so you share in the value you help create. - Remote-first work. Fully remote within Canada, with up to six weeks per year to work internationally. - Time to rest and reset. Self-directed vacation (most teammates take 4–6 weeks annually), monthly Acuity Days (a collective Friday off), plus a two-week company-wide closure each December. - Comprehensive care. Health benefits from day one for you and your dependents. - Future-focused support. A 2% GRSP matching program to help you plan ahead. - Support for growing families. A 16-week parental leave top-up beyond EI, available to all parents. What Happens After You Apply We review every application carefully, looking for people who are caring, curious, driven, and resilient. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you'll receive equal consideration. We don't use AI to evaluate applications, though you may be automatically screened out if you don't meet baseline requirements (e.g. Canadian residency and valid work authorization). In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans. Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you. Steps in the Process Our hiring process typically takes 2–4 weeks from initial conversation to final decision. - Application Review. A real person reviews your application for potential fit. - Intro Chat. An informal conversation with our recruiter to explore your career path, goals, and what you're looking for, while giving you a chance to learn about Acuity Insights. - Hiring Manager Conversation. A deeper dive into your customer success experience and approach with the leader who is hiring for this role. - Team Conversations. You'll meet 1:1 with future teammates to assess alignment and ways of working. One of these conversations will be conducted primarily in French. - Decision. The hiring manager reviews feedback and typically makes a decision within 2–4 business days. - Offer & Reference Checks. If it's a match, we move to offer, pending a digital reference check. Life at Acuity Insights We're a remote-first team of 140+ people who care deeply about our work and about each other. Our culture is intentionally designed. As we've grown, we've made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term. That commitment has been recognized externally. Acuity Insights has been named one of Canada's Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment. Day to day, that shows up in how we collaborate: - High trust and autonomy in how work gets done - Thoughtful, async-friendly communication across a distributed team - Space for deep work, balanced with intentional moments of connection - A culture grounded in care, curiosity, and shared purpose As we continue to grow, we're focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human. About Acuity Insights Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development. Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured. Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research. Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time.