• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management. • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact. • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution. • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team. • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts. • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying). • Representing the customer internally and ensuring alignment between client needs and organizational priorities.

• Provides technical, clinical, educational and sales support to ensure adoption and growth of Abbott leadless technology. • Works closely with the internal and external customers to drive therapy adoption and procedural success. • Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing. • Provides procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. • Assists in education and training activities for Abbott personnel. • Stays abreast of and communicates clinical data regarding leadless CRM products. • Coordinates/delivers/implements programs and resources to facilitate market expansion and therapy access. • Provides market intelligence for fine-tuning of therapy training and expansion plans.

What We Do We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth. Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place. About Our Culture At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally. Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace. We're building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let's create something extraordinary together! Our Employee Benefits At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package. - Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown. - Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave. - Our robust insurance plan includes: - Medical with $0 co-pay Telehealth plan - Dental - Vision - Health Savings Account (HSA) with generous employer contributions - Flexible Spending Accounts (FSA) - Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage - Company-paid Short & Long Term Disability coverage - Company-paid Employee Assistance Program (EAP) - Matching 401(k) with immediate full vesting - On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit - Internet & Gym Reimbursement! - We’ll provide you with the work computer equipment you need to set you up for success! - Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style! About the Role An Enterprise Customer Success Manager (ECSM) is a senior-level advisor managing high-value, complex, or strategic accounts to drive product adoption, retention, and revenue expansion. They serve as the primary contact, fostering C-suite relationships, conducting Quarterly Business Reviews (QBRs), and ensuring ROI. ECSMs also bridge technical implementation with business outcomes, handling escalations and acting as the internal "voice of the customer". Compensation This position offers between $100,000-$125,000 (depending on experience & qualifications). Enterprise Customer Success Manager's can also receive a yearly bonus as long as performance metrics are met. Primary Responsibilities & Expectations - Strategic Relationship Management: Build and maintain deep relationships with stakeholders, including executive leadership (C-suite), to align company goals with the client’s business strategy. - Retention and Growth: Partner with sales to drive renewals, minimize churn, and identify opportunities for upsells, cross-sells, or new product adoption. - Product Adoption & ROI: Drive deep product usage through onboarding, training, and regular "health checks," ensuring measurable value is delivered to the client. - Strategic Reviews: Conduct Quarterly Business Reviews (QBRs) and executive check-ins to demonstrate impact and align on future goals. - Advocacy & Feedback: Serve as the internal voice of the customer, providing feedback to Product and Engineering teams to influence the product roadmap. - Cross-functional Collaboration: Work with Sales (AEs) for renewals/growth, and Support/Technical teams for technical issues and implementations. - Access to a private & secure workspace, free from distractions - Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor - An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps) Skills and Qualifications - Experience: 8+ years in a customer-facing role (CSM, Account Management, Consulting) handling large enterprise clients. - Domain Expertise: Strong understanding of financial services SaaS (e.g., wealth & asset management, SaaS, cloud, analytics) and technical proficiency with enterprise software. - Communication: Exceptional executive-level communication, presentation, and negotiation skills. - Project Management: Proven ability to manage complex, long-term, multi-stakeholder projects. - Data Analysis: Ability to analyze usage data, identify trends, and derive actionable insights to improve customer health. At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com. You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey. What You’ll Do - Drive customer adoption of Workiva solutions - Ensure continuous ROI to your customers - Consult on best practices, workflows, and management business reviews - Develop multi-purpose relationships throughout customer organizations - Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution - Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans - Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams - Work with Sales to understand the details of upcoming renewals - Teach customers how to use the Workiva Platform - Use customer management tools to track customer communication, issues, and metrics What You'll Need Minimum Qualifications - Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience - 2 years of related experience (Customer Success, Customer Service, Account Management or Sales) Preferred Qualifications - Experience supporting a SaaS application preferred - Deep commitment to customer success - not just satisfaction - Ability to understand complex problems and explain the source of those problems simply - Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations - Self-starter with strong time management and prioritization skills Travel Requirements & Working Conditions - Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests - Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements How You’ll Be Rewarded ✅ Salary range in the US: $57,000.00 - $91,000.00✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-JW1