• Manage wastewater infrastructure projects and project teams to support the planning, design, and construction of wastewater treatment, pumping, distribution, storage or conveyance projects • Develop creative solutions to complex wastewater treatment challenges, working closely with our team of engineers, designers and other professionals • Collaborate with multi-discipline teams to deliver innovative project solutions • Maintain close relationships with clients throughout development of projects and after completion • Manage and mentor junior level staff

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description - Manage end-to-end project administration across active engagements, including Advisory Session staffing and resource schedule maintenance. - Partner with Resource Managers to track open staffing needs, raise resource requests, and keep allocations aligned with project requirements. - Monitor project timelines and flag risks or gaps before they become delivery issues. - Apply an AI-first mindset to administrative workflows, actively identifying opportunities to automate manual tasks, reduce friction, and improve data accuracy. - Use and help improve operational tooling to support a scalable, efficient delivery model. Qualifications - 2+ years of experience in project administration, project coordination, or a similar operational support role. - A self-starting work style with strong organizational instincts, sharp attention to detail, and the ability to work independently and drive tasks to completion without close oversight. - Comfort working across multiple projects and geographies simultaneously, with the ability to prioritize competing deadlines without losing the details. - Familiarity with AI tools or automation platforms and an interest in applying them to operational workflows. - Proficiency in PSA tools and the Microsoft 365 suite. - Strong interpersonal skills and a proactive communication style, you flag issues early and keep stakeholders informed. - An analytical mindset with interest in building reports, dashboards, or operational tracking tools from scratch. Candidates with data and reporting experience will find plenty of room to create here. - Background in professional services, consulting delivery, or customer success is a strong plus. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible

• Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out. • Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations. • Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication. • Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports. • Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness. • Develop and implement standardized procedures to improve project workflows and increase efficiency. • Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution. • Use project tracking tools to provide consistent reporting and updates to stakeholders.

The Project Manager role is a specialized role function within the UK realization team (Kardex C3 Process) and is part of the New Business country team. As a key member of the realization team, the Project Manager will undertake the ownership of a New Business project from point of order through to final acceptance by the customer, meeting project milestones. Liaising with both internal and external stakeholders, you will have a critical role to play in aligning suppliers, ensuring robust cost management, and delivering projects with Health and Safety considerations at the forefront. The role will require participation in customer presentations, site meeting and other project related pre-sale and post sales activities. These are generally to be performed in conjunction with other colleagues but may also be required to be undertaken on your own. Your tasks The Project Manager role is both a technical and support role within the New Business organization. You are required to present Kardex Remstar in a professional manner to clients in regard to pre and post sales/project support and to improve upon projects delivery costs without affecting quality of service or delivery. Offering guidance and support to New Business colleagues in ensuring projects can be realized in a safe and efficient manner is also an important area of the role. The primary function is to ensure that the delivery and quality of the delivery of a project is kept in line with Kardex C3 processes and budget indicators. The role also incorporates the following targets/goals: - Improve technical and project knowledge within New Business - Ensure that robust cost management is undertaken - Ensuring that the both the hardware and software elements are managed in an effective way - That delays within the realization process are dealt with in a swift and timely manner Responsibilites/Competency/tasks Key Responsibilities: - Provide accurate install timings and guidance for Sales and Solution Design if requested - Develop detailed projects plans to guide clients, staff members and project teams and revising based on changing needs and requirements - Undertake thorough site surveys - Provide on site support in the pre-sales stage if required - To liaise with sub-contractors and suppliers to ensure continuity and quality of supply - Communicate day to day operational aspects to the Head of Realization - Provide quality checks during and after install - Maintain timeline and target dates - Prepare and present project specific Risk Assessments and Method Statements to key stakeholders - Manage and be responsible for the timely installation of Kardex Software in conjunction with the Software Manager/Consultant - Prepare and deliver key paperwork such as the Work Package Plan (WPP) to the client and internal stakeholders - Operator training (Excluding PPG/Software) Core Competency: - High social competency - Professional handling of all projects and client relationships - Analytical and systematic approach - Problem solving – Identifies, reports and resolves problems in a timely manner - Strong team player skills Your profile