We are seeking a strategic Support Platform Manager to ensure our global support infrastructure is robust, dependable, and perfectly aligned with our operational use cases. In this role, you will lead a team of Systems Administrators and Systems Engineers dedicated to maintaining the high availability and functional integrity of our communication channels and core tools. You will serve as a vital technical conduit, bridging the gap between Support Operations and our Engineering and Product teams to ensure our technology stack evolves with our business requirements. The ideal candidate is a hands-on leader with deep expertise in the Zendesk ecosystem and a commitment to systems reliability. You will be responsible for defining technical standards, managing vendor relationships, and collaborating with partner teams such as Data Engineering, Security, and Product to ensure our support platform is mature, efficient, and scalable. You'll Get To... - Direct a high-performing team of Systems Engineers and Administrators, overseeing the end-to-end management of omnichannel communication platforms and enterprise integrations. - Institutionalize rigorous documentation standards for system architectures, integration workflows, and internal tooling to ensure continuity and technical transparency. - Standardize departmental frameworks for task prioritization, project lifecycle documentation, and progress tracking to optimize team velocity and output. - Institute mature practices for system configuration lifecycle management, including monitoring, traceability, versioning, and rollback protocols to ensure platform stability. - Define and monitor platform success metrics, translating operational indicators and market trends into actionable insights that validate customer value and technological ROI. - Collaborate closely with Product and Engineering partners to influence roadmap development and maintain the long-term integrity of support features. - Synthesize feedback from internal and external stakeholders to engineer iterative improvements, ensuring our support solutions remain modern and competitive. Who We're Looking For - 5+ years of dedicated ownership and administration of enterprise business tooling, with a specialized focus on high-growth technology environments. - 2+ years of experience leading technical teams, fostering cross-functional collaboration, and mentoring talent within systems administration disciplines. - Deep technical fluency in contact center infrastructure, with advanced proficiency in the Zendesk ecosystem and its associated marketplace integrations. - Proven track record of architecting integrations between contact center software, enterprise CRMs (e.g., Salesforce), and internal data warehouses to ensure a "single source of truth." - Expert-level ownership of business process design, paired with a rigorous approach to diagnosing and resolving complex software performance issues. - Demonstrated ability to navigate operational bottlenecks by deploying creative, scalable, and data-driven solutions. - Adept at aligning with stakeholders across the organization to drive business process management (BPM) initiatives and large-scale project delivery. - Hands-on experience leveraging APIs to extend system functionality and a successful history of bringing new technical offerings or services to market. Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Health Savings Account with Squarespace funding - Fertility and adoption benefits - Supplemental Insurance plans - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - $100 per month remote Stipend - Access to supplemental insurance plans for additional coverage - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) Cash Compensation Range: $135,500 - $239,200 USDThe base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About SquarespaceSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-DB1 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

• You will define and effectively communicate the product vision, strategy, and roadmap to internal teams and key stakeholders. • You will lead the product development process from concept to launch. • You will continuously monitor product performance using key metrics and user feedback to refine and iterate on the product. • You will synthesize and communicate results, insights, and actionable recommendations to the leadership team and all relevant stakeholders.

SUPERHUMAN MAIL 👉At Superhuman, we’ve built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast. 📣 Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. Learn more at superhuman.com and about our values here. BUILD LOVE 💜At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other. CREATE MASSIVE IMPACT 🚀We're not solving a small problem, nor are we addressing a small market. We're reshaping the fundamentals of how people work. We're combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate. We are building a household brand and a worldwide organization. We are here to do our best work, and we hope you are too. ROLE 👩🏽‍💻👨‍💻As a Senior Growth Product Manager, you will drive sustainable and scalable growth across our customer lifecycle — from acquisition and activation to retention and expansion. In this role, you’ll be at the forefront of our Product-Led Growth (PLG) strategy, leading high-impact experiments and building systems that accelerate customer value and revenue. You’ll work cross-functionally with world-class teams to optimize funnel conversion, unlock self-serve revenue opportunities, and scale our B2B PLG engine. - Own the end-to-end PLG growth strategy across acquisition, activation, retention, and expansion. - Identify and prioritize the highest-impact growth opportunities based on data, user insights, and market trends. - Drive fast-paced experimentation to optimize conversion funnels and unlock new revenue opportunities. - Partner with engineering, analytics, PMM, and customer-facing teams to build and iterate on high-performing growth loops. - Lead growth pods to execute roadmap initiatives — with clear ownership over experiment planning, execution, and analysis. - Influence go-to-market strategy, pricing & packaging, and product-led sales efforts through customer insights and experimentation. - Define and track key growth metrics, including activation rates, retention cohorts, LTV/CAC, and expansion revenue. - Use data to surface bottlenecks, test hypotheses, and refine the roadmap to maximize business impact. - Build feedback loops between product and go-to-market teams to continually improve user onboarding and engagement. SOUND LIKE YOU? 🙌 - Experience: You have 3+ years of experience in growth product management, ideally in B2B SaaS or a product-led environment. - You have a proven track record in PLG or self-serve models, with success owning metrics like signup-to-activation, retention, expansion, and LTV/CAC. - End-to-End Growth Strategy Ownership: You connect market insight → PLG roadmap → OKRs. You prioritize the highest-impact bets across acquisition, activation, retention, and expansion. You co-author quarterly goals with leadership and revisit them as data shifts. - Experimentation & Learning Mindset: You design statistically sound A/B tests, ship fast iterations, learn aloud, and scale wins. You challenge “we’ve always done it this way” when impact warrants. - Analytical Insight & Data Fluency: You surface “gold spots” in messy funnels, define crisp KPIs, and tell the story behind the numbers. You move seamlessly from SQL/dashboards to stakeholder-ready narratives. - Cross-Functional Leadership & Execution: You rally Design, Eng, Data, PMM, and GTM pods. You clarify scope, trade-offs, and timelines. You coach teams while keeping momentum high. - Stakeholder Influence & Communication: You earn trust up, down, and sideways. You frame decisions, secure buy-in, and navigate change with empathy and clarity. - Velocity & Bias to Action: You turn insight into shipped value quickly. You align fast, unblock teams, and hit timing windows—delivering quality without drag. - Creative Solutioning & Bold Problem Solving: You generate and refine novel growth ideas, test constraints, and find workable alternatives when the “perfect” path isn’t feasible. - Customer Insight & Empathy: You build a deep understanding of customer journeys and pain points. You leverage interviews, usage data, and frontline feedback to surface unmet needs and shape high-impact solutions. You champion the voice of the user in growth strategy and prioritization. - Growth Mindset: You embrace opportunities, welcome feedback, and believe you and others can always grow. - AI Enthusiast: You believe AI will revolutionize how we work and the experiences we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team. - You have a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. SALARY INFO 💸Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below and may be modified in the future. - SF/NY/Seattle: $206,000-$258,000 USD - Other US geographies: $186,000 - $232,000 USD - Canada: $168,000 - $210,000 CAD BENEFITS 🎁Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching (US & Canada only) - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year (17 days for LatAm), two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. COME JOIN US 🎟️ We value our differences, and we encourage all to apply — especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). #LI-Remote

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. We’re looking for a Product Manager, Finance Systems to join our Enterprise Applications and Architecture team. The mission of our team is to drive automation through an integrated suite of enterprise systems and technologies, streamlining business operations and freeing up our finance team’s time to focus on high-judgment tasks. In this role, you will serve as our finance business process and financial systems subject matter expert primarily supporting our ERP, Netsuite and other financial technologies. You will partner with our finance/accounting team members to identify business requirements for technical solutions that can scale and support the growth of the company. You will also collaborate with product managers and business system analysts to design optimal technology solutions to address finance business process optimization. You will partner with a small, agile and a tight-knit engineering team that is focused on delivering value. We are seeking individuals who love problem solving and thrive in a continuous-learning and high level-of-ownership environment. What you’ll be doing (ie. job duties): - Partner with Finance/Accounting business stakeholders to determine optimal technology solutions to scale finance business processes - Analyze current business processes, perform fit/gap analysis and translate the business requirements into technical solutions - Partner with Product Managers and finance stakeholders to implement the product roadmap for NetSuite, Zip, Workiva and other financial applications - Demonstrate knowledge of NetSuite capabilities for key processes: General Ledger Accounting, Financial Reporting, Procure to Pay, Order to Cash - Create product management artifacts - Functional Specifications, Data Flow Diagrams and Business Process Mapping Diagrams - Identify and Design scalable solutions in NetSuite and other applications, including customizations, workflows, automations, integrations and reporting solutions - Collaborate with business system analysts and engineers across multiple teams to develop and implement automations and technical solutions - Develop and execute test plans for identified features, lead integration and user acceptance testing with cross-functional teams - Troubleshoot and fix production issues, prioritizing them against the existing backlog based on severity and impact - Support business process transformation initiatives to improve efficiencies around critical activities like Month End Closure and Financial Reporting - Conduct solution walkthroughs, application demos and user training sessions - Support change management documentation including runbooks What we look for in you (ie. job requirements): To be completed by all business teams except Eng. - Strong knowledge of finance related business processes such as Order Management, Billing, Collections, Revenue Management, Procurement, Expenses, Payables, General Accounting, and Financial Reporting - Deep understanding of Record to Report Finance Business processes, including month end accounting processes and financial statements/reporting features in NetSuite - 5+ years of system administration experience of ERPs like NetSuite, Oracle Cloud, and other finance applications like Workiva, Zip, Floqast - 4+ years of hands-on configuration experience of various NetSuite modules - General Ledger, Intercompany, Fixed Assets, Payables, Receivables, Payments, SuiteTaxes, Customizations (custom fields, custom segments, lists, records), Automations (SuiteFlow, SuiteScript, SuiteTalk, Suitelets, SuiteBundle) and Reporting - 3+ years of experience with large scale implementations of ERP and their integrations through middleware technologies like Workato/MulseSoft/Boomi - Experience with Agile methodology - sprint ceremonies, backlog refinement and reporting in Jira - Knowledge of production Support, incident and defect management processes - Desire to continually learn new systems, wear multiple hats and act autonomously to support our growing finance functions - Clear communication and collaboration with cross-functional technical resources Nice to haves: - CPA/ Chartered Accountant - NetSuite Certified - Workato / Middleware experience - Passionate about the crypto economy and DeFi - Experience in the Financial industry - Experience with multi country and multi currency ERP implementations Job ID: P74234 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $170,765—$200,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com