Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityWe are looking for an Engagement Manager (EM) to lead high-complexity enterprise deployments of our Agentic AI productivity platform, delivered through the Superhuman product suite. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live—working in a Project Team “pod” model alongside an Onboarding Manager (OBM) and a Solution Architect (SA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to Customer Success Management. In addition to delivery leadership and ownership, the Engagement Manager partners closely with Sales and Sales Engineering during pre-sale phases to scope engagements, define delivery approaches, assess feasibility and risk, and recommend resourcing and timelines. The EM acts as a trusted advisor to customers, balancing commercial objectives with delivery excellence. Engagement Ownership, Scoping, & Delivery - Own the full engagement lifecycle, from pre-sale scoping and estimation through implementation, go-live, and transition to Customer Success. - Lead pre-sale discovery and scoping, including requirements clarification, delivery approach definition, risk assessment, and high-level solution validation (in partnership with Account Executives and Sales Engineers). - Develop delivery plans, timelines, and resourcing models that balance customer goals, product constraints, and internal capacity. - Provide data-driven estimates for effort, cost, risk, and delivery timelines, clearly articulating assumptions and tradeoffs. - Lead cross-functional projects from planning through implementation, ensuring successful delivery and stakeholder alignment - Own end-to-end delivery for assigned projects (scope, schedule, budget, risk, quality). - Oversee the Project Team (EM, OBM, SA) as a single accountable delivery unit for strategic engagements. Project Management - Select and apply the appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on the customer's context and risk profile. - Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. - Maintain an up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies), and change log. Customer & Stakeholder Management - Act as a trusted customer advisor, guiding stakeholders through complex technical and organizational decisions in ambiguous environments. - Partner with Sales on deal shaping, including scope refinement, sequencing recommendations, and delivery risk mitigation. - Clearly articulate commercial, operational, and technical tradeoffs to executive stakeholders. - Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. - Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. - Translate technical complexity into clear business impacts for executive stakeholders with a heavy focus on change management. - Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination - Coordinate with OBM and SA on integration readiness, environment setup, performance, and production stability. - Coordinate on discovery, workflow, and/or agent design, prompt/context strategy, and conversational tuning. - Collaborate with Sales, Solution Engineering, Product, Success, and Care to ensure a seamless customer journey. - Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. - Internal Project Management for strategic initiatives, Onboarding and Implementation enablement and operational efficiency initiatives. - Own resource planning and allocation across concurrent engagements, in partnership with Onboarding and Solution Architect Leadership. Methodology & Process Discipline - Operate effectively in ambiguous, fast-changing environments, bringing structure, clarity, and momentum where requirements or paths forward are not fully defined. - Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. - Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). - Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting - Define and track deployment KPIs, such as: - - Time to Workflow Design, Time to UAT, Time to Go-Live - Milestone On-Time Rate - Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. - Contribute data to capacity and utilization models to inform planning and staffing. Qualifications - 5–8+ years of experience in project management, program management, or delivery management for SaaS or enterprise software. - Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). - Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. - Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Wrike, Smartsheet) and collaboration tools (e.g., Coda, Confluence, Notion, Miro). - Excellent communication, facilitation, and conflict resolution skills. - Proven track record managing multiple concurrent projects with global, distributed teams. - Strong consulting mindset: able to diagnose problems, frame options, and recommend paths forward. - Demonstrated ability to translate complex technical concepts into clear, compelling narratives for non-technical stakeholders. - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. NICE TO HAVE: - Technical PM Experience - Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. - Background in Professional Services or consulting, working with enterprise clients. - Familiarity with APIs, webhooks, event-driven architectures, and cloud infra (AWS/Azure/GCP). - Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. - Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). Compensation and Benefits Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. United States: Zone 1: $160,000 – $190,000/year (USD) Zone 2: $145,000 – $170,000/year (USD) Canada: Zone 1: $135,000 – $165,000/year (CAD) We encourage you to apply At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). #LI-Remote

• Own a portfolio of enterprise dental accounts end-to-end — retention, growth, strategic alignment, and overall customer health are your responsibility • Build and manage multi-threaded executive relationships across DSO leadership, regional operators, and practice-level stakeholders • Develop and execute strategic account plans for each enterprise client, aligned to their business goals and expansion roadmap • Lead cross-functional coordination across Customer Success, Training, Operations, and Product to deliver against account-level commitments • Serve as the internal voice of your enterprise accounts — surface feedback, advocate for product changes, and ensure enterprise needs are represented in the roadmap • Identify expansion opportunities across locations, product lines, and services within your accounts and execute against them • Build and run structured business reviews (QBRs) with enterprise stakeholders to demonstrate ROI, review performance, and align on next steps • Identify at-risk accounts early using health metrics and executive engagement signals, and lead intervention strategies at the corporate level • Partner with Sales to support enterprise deal cycles, ensure smooth onboarding of new locations, and create a seamless handoff experience • Identify process, system, and technology improvements needed to better serve complex, multi-location accounts at scale • Become deeply proficient in all Codent product offerings and operational workflows to credibly engage with sophisticated enterprise buyers

• Own Arch's partner-facing product strategy • Define and prioritize high-quality integrations that make Arch feel like a natural extension of partner products • Own pricing and packaging strategy for partner-delivered offerings • Maintain a partner-focused product roadmap • Partner closely with Engineering to define clear, prioritized requirements that support partner use cases and integrations

Preferred Qualifications - Bachelor’s degree in business administration or a related field. - 3+ years of business-to-business sales experience. Job Summary Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet yearly sales goals. This position requires operation of a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Major Tasks, Responsibilities, and Key Accountabilities - Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization, ensuring long-term sustainability. - Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base. - Develops and implements plans to expand business presence in the assigned area. - Shares market insights and competitor information with relevant channels throughout the organization, fostering strong relationships and collaborative partnerships. - Collaborates with leadership to analyze market trends and customer needs, providing valuable input for the development of effective sales strategies and initiatives. - Attends monthly business meetings for all company-sponsored associations, engages in local trade shows, and represents the organization in regional or national activities as necessary. Nature and Scope - Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. - Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. - May provide general guidance/direction to or train junior level support or professional personnel. Work Environment - Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes or odors. - Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). - Typically requires overnight travel less than 10% of the time. Education and Experience - Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.