Sungrow Power Supply Co., Ltd.

• Provide technical support to Sungrow’s customers across Europe. • Explain technical topics clearly and educate customers. • Handle a wide range of requests with professionalism and empathy. • Engage with cross-functional and international teams to enhance project delivery.

• Obsługa klientów mówiących po francusku w zakresie wsparcia technicznego • Zarządzanie przychodzącymi zapytaniami związanymi z inwerterami fotowoltaicznymi i systemami magazynowania energii • Prowadzenie instalatorów przez proces rozwiązywania problemów i aktualizacji oprogramowania • Współpraca z zespołem wsparcia drugiego poziomu • Utrzymywanie wysokiej jakości dokumentacji technicznej w systemie CRM i systemie ticketowym • Wspieranie różnorodności i przejrzystości wiedzy zespołowej

• Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care. • Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile. • Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all. • Document processes, solutions, and best practices to continuously improve the support experience. • Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned. • Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.

• Build and maintain the company’s security operations framework and daily monitoring systems. • Monitor, analyze, and respond to security incidents, anomalies, intrusions, and other suspicious activities. • Perform log analysis, threat detection, and alert handling. • Manage and optimize security tools such as SIEM and EDR. • Support cloud security configuration and risk assessment, especially in AWS environments. • Develop, refine, and implement security policies, processes, and standards.

• Provide technical support for PV, ESS, EV Charging, and distribution products • Deliver training for customers, installers and EPC for technical needs • Coordinate with R&D to solve general problems and plan troubleshooting solutions • Travel to the site to help customers solve problems or collect data • Produce reports to enable product failure analysis and risk assessment

• Cultivate and nurture strong relationships with distributors and installers • Guide and support partners through their sales cycles • Ensure the seamless and timely delivery of innovative solutions • Design and execute comprehensive training programs for partners • Collaborate on strategic sales and marketing initiatives • Champion the voice of the customer, addressing challenges proactively • Actively identify new sales prospects and follow up on leads

• Manage our existing key accounts and develop strategic accounts in the German PV and ESS market • Act as the account owner – handle and negotiate contracts, internal point of contact for your portfolio of clients support • Work with various stakeholders and train them on how to present our solutions • Visit customers regularly and participate in tradeshows and conferences • Work on precise forecasts and market updates • Analyse customer needs, market trends in the energy market and optimizing the sales process • Contribution to the sales team and cooperation with project development on the successful implementation of projects

• Manage and develop strategic customers in Germany for PV and BESS solutions • Provide technical input from initial assessment through feasibility studies and integration with other electrical or generating plants • Monitor market trends and competitor activities, delivering relevant reports and insights • Identify market potential and contribute to improving Sungrow’s positioning in Germany • Attend national and international fairs and congresses to represent Sungrow

• Primary contact for Sungrow's Distribution Channel Partners within DACH region • Ensure channel partners receive necessary product and commercial information • Collaborate with clients to identify their challenges and align them with Sungrow's strategy • Develop value propositions and account plans based on customer insights • Monitor client performance and provide updates to management • Handle essential operational tasks like quote entries and managing reports • Address customer challenges and escalate issues when necessary • Visit channel partners in person and attend trade fairs

• Support the assessment and management of all contractual claims, both incoming and outgoing, involving clients and subcontractors • Diligently collect, organize, and analyze critical documentation, including contracts, correspondence, and technical reports, to support claim efforts • Maintain comprehensive claims registers and administrative records, ensuring meticulous filing and archiving of all claim-related communications • Assist in the preparation of formal claim notifications, rebuttals, and settlement agreements under senior guidance • Coordinate seamlessly with various internal teams to gather necessary information and ensure compliance with contractual deadlines and obligations • Contribute to dispute resolution processes and the identification of contractual risks within solar energy projects.