Powering researchers’ insights with innovative single cell, spatial biology, & in situ tools. 🧬🔬
Field Service Engineer
Location
Japan
Posted
73 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Service Engineer
10x Genomics
• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level • Analyze complex situations and apply independent judgment when resolving problems • Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues • Assemble and disassemble instruments and equipment • Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer • Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment • Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments • Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments • Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures
Job Requirements
- Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
- Multi-year experience with the service and repair of analytical laboratory instruments
- Demonstrated ability to operate independently and manage multiple priorities
- Understanding of critical customer experience factors and after sales service
- Excellent customer facing communication and interpersonal skills
- Detail oriented and able to effectively collaborate within a cross functional team
- Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
- Fluent Japanese and English language skills written and spoken
- Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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