• Garantizar la gestión integral y exitosa del ciclo de vida del colaborador (onboarding y offboarding) • Asegurar el cumplimiento legal, la integridad de la data y la correcta activación de beneficios. • Liderar la mejora continua de los procesos administrativos para ofrecer una experiencia fluida y una comunicación asertiva entre las áreas interesadas. • Auditoría de Condiciones Laborales • Gestionar Plataformas de Talento Humano • Gestión Documental de Ingreso • Formalización Contractual • Garantizar la afiliación a ARL, EPS, Fondo de Pensión y Caja de Compensación Familiar • Activar al empleado en las diferentes plataformas de beneficios • Notificar el retiro de beneficios a proveedores y plataformas de la empresa • Monitorear y reportar el cumplimiento de los tiempos de respuesta • Actuar como punto de contacto principal para los nuevos ingresos • Identificar cuellos de botella en la ruta de contratación y proponer ajustes.

• Lead and support a full-function team in client operations. • Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including but not limited to plan administration, client communication, and quality assurance. • Allocate resources daily and weekly to adjust team focus towards goals attainment. • Support company and team vision and values through role modeling and coach desired behaviors. • Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management. • Setting performance goals and delivering ongoing feedback. • Lead the team to resolve escalated client issues efficiently and effectively. • Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles. • Partner with other managers and senior leaders on special projects, reporting and process improvement.

• The Senior Director manages the day-to-day professional and facility medical claims on and off shore operations. • Reports to Vice President, Financial Risk Management, VBC, and assists in developing, implementing, and monitoring of operational plans, goals, and objectives. • Makes all daily operating decisions of the claims operations according to established plans, policies, and standard operating procedures. • Recommends future plans, programs, and changes to the Vice President. • Establishes policies for department heads to resolve operational issues effectively. • Optimizes professional and facility claims operations financial and human resources. • Establishes and maintains effective working relationships with all CVBC departments, clients, and partnerships.

• Accurately book reservations and ensure all service details are collected on behalf of the clients • Assist with the planning and finalization of client travel itineraries • Research hotel rates and room options as part of the trip planning process • Cross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start date • Input/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software) • Input/update and ensure accuracy of information entered into Salesforce • Answer busy incoming phone calls, emails, and text messages in a professional and timely manner • Coordinate details of new and existing service reservations • Update reservations with changes and additions as needed • Assess what service details are missing and reach out to the Client Service Manager to collect as needed • Manage and prioritize a lengthy queue of daily/weekly tasks within Salesforce’s task list • Send daily reminders of upcoming services via email and text to clients and concierge • Exhibit utmost confidentiality with clients and client information • Accept and accurately process credit card payments and invoices for services rendered • Provide excellent customer service to clients • Other adhoc travel planning projects