• Supports operations to optimize operational performance to achieve financial and service results • Manages project implementation and go live support • Ensures excellent customer relations and engages in high-priority interactions with clients • Expands and applies standard methodologies and configures Work Flows for clients • Responsible for smooth operation of multiple concurrent projects across diverse client base

• Manage projects from initiation to closure, ensuring adherence to deadlines, budget, and quality standards. • Develop project plans, timelines, and milestones in collaboration with stakeholders. • Monitor project progress and identify and resolve any issues or risks that may arise. • Coordinate with internal teams and external vendors to ensure project deliverables are met. • Conduct regular status meetings with team members and stakeholders to communicate progress and address any concerns. • Provide leadership and direction to project teams, motivating them to achieve project goals. • Maintain accurate project documentation and records. • Act as the primary point of contact for clients, managing their expectations and ensuring satisfaction with project outcomes.

• Embody and promote team values. • Set and achieve department objectives. • Monitor and optimize team performance and output. • Provide an exceptional customer journey and deepen client relationships. • Facilitate onboarding and offboarding processes. • Organize and relay necessary information for BAD Marketing success during client onboarding. • Offboard clients professionally, gather feedback, and contribute to process improvement. • Hold the team accountable for due dates, SOPs, training, and projects. • Discover new client needs and address them effectively. • Provide the highest standard of client care at all times. • Conduct client calls and maintain proactive communication. • Be proactive in communicating account standings with clients, presenting optimization or improvement plans.

• Lead transformative projects for clients in various industries • Oversee high-impact digital initiatives, ensuring successful execution from planning to delivery • Collaborate with cross-functional teams • Leverage advanced tools to drive our clients' business success