• Manage projects from initiation to closure, ensuring adherence to deadlines, budget, and quality standards. • Develop project plans, timelines, and milestones in collaboration with stakeholders. • Monitor project progress and identify and resolve any issues or risks that may arise. • Coordinate with internal teams and external vendors to ensure project deliverables are met. • Conduct regular status meetings with team members and stakeholders to communicate progress and address any concerns. • Provide leadership and direction to project teams, motivating them to achieve project goals. • Maintain accurate project documentation and records. • Act as the primary point of contact for clients, managing their expectations and ensuring satisfaction with project outcomes.

• Embody and promote team values. • Set and achieve department objectives. • Monitor and optimize team performance and output. • Provide an exceptional customer journey and deepen client relationships. • Facilitate onboarding and offboarding processes. • Organize and relay necessary information for BAD Marketing success during client onboarding. • Offboard clients professionally, gather feedback, and contribute to process improvement. • Hold the team accountable for due dates, SOPs, training, and projects. • Discover new client needs and address them effectively. • Provide the highest standard of client care at all times. • Conduct client calls and maintain proactive communication. • Be proactive in communicating account standings with clients, presenting optimization or improvement plans.

• Lead transformative projects for clients in various industries • Oversee high-impact digital initiatives, ensuring successful execution from planning to delivery • Collaborate with cross-functional teams • Leverage advanced tools to drive our clients' business success

- Lead e-commerce projects using Agile/Waterfall techniques that have been adapted to the best practices we have developed to meet our clients' needs. - Facilitate the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. - Work alongside an offshore development team leading sprint planning, daily standups, and other project activities as needed. - Serve as primary point of contact for client stakeholders, executives, and internal team members. - Maintain the tools and documentation required for Zaelab's implementation projects. - Report project performance using appropriate tools and techniques. - Successfully manage relationships with clients and team members. - Collaborate within the Project Management team to continuously improve solutions and processes. - Strive to understand the technology systems and e-commerce industry that Zaelab supports.