• Embody and promote team values. • Set and achieve department objectives. • Monitor and optimize team performance and output. • Provide an exceptional customer journey and deepen client relationships. • Facilitate onboarding and offboarding processes. • Organize and relay necessary information for BAD Marketing success during client onboarding. • Offboard clients professionally, gather feedback, and contribute to process improvement. • Hold the team accountable for due dates, SOPs, training, and projects. • Discover new client needs and address them effectively. • Provide the highest standard of client care at all times. • Conduct client calls and maintain proactive communication. • Be proactive in communicating account standings with clients, presenting optimization or improvement plans.

• Lead transformative projects for clients in various industries • Oversee high-impact digital initiatives, ensuring successful execution from planning to delivery • Collaborate with cross-functional teams • Leverage advanced tools to drive our clients' business success

- Lead e-commerce projects using Agile/Waterfall techniques that have been adapted to the best practices we have developed to meet our clients' needs. - Facilitate the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. - Work alongside an offshore development team leading sprint planning, daily standups, and other project activities as needed. - Serve as primary point of contact for client stakeholders, executives, and internal team members. - Maintain the tools and documentation required for Zaelab's implementation projects. - Report project performance using appropriate tools and techniques. - Successfully manage relationships with clients and team members. - Collaborate within the Project Management team to continuously improve solutions and processes. - Strive to understand the technology systems and e-commerce industry that Zaelab supports.

• Responsible for working collaboratively with project stakeholders and functional managers to develop project goals and objectives • Set project timeline, manage change, and control scope • Leads project team in collaboration with functional leadership to achieve project goals and objectives on time and within budget • Assemble project team, establish authority as project manager, gain consensus, and develop and effectively communicate a clear understanding of the project scope, objectives, mandates, timeframe, budget, and other project requirements • Follow the standard Project, Program and Portfolio Management Methodology GP3 to ensure standard and consistent delivery of projects across the enterprise while utilizing approved tools and templates for each stage of the project life cycle • Actively participates in and champions the establishment, continual improvement, and adoption of project management and other best practices through the IT PMO • Create and support an environment of collaboration and mutual support between the functional IT teams and the IT PMO • Contributes to employee goals and performance appraisals as related to assigned projects • Actively participate with IT and organizational leadership in project governance activities, including project prioritization, negotiation, and resource management • Mentors less experienced project managers