Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024! Training consists of 8 weeks of paid training. Monday through Friday from 8:00am-4:45pm PST. After training we offer a fixed schedule of 40 hours per week Monday through Friday from 8:00am-4:45pm PST. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $29.33 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA) $26.92 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME). $24.52 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV) This position is a work from home position that requires a dedicated workspace, free from distractions Responsibilities Position Overview If you’re passionate about helping people restore their lives when the unexpected happens, and providing high-quality customer experiences, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact. With ongoing guidance and support, the Claims Specialist II takes the lead in guiding customers through the claims process. You will investigate and process claims for damage to vehicles and other property as well as moderate bodily injury claims. You will focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders. You will provide excellent customer service to ensure our customers have a positive experience and feel valued and supported. At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen. Key Responsibilities: Customer Interaction and Claims Process Management: Review and explain coverage details and the claims process to customers. Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations. Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention. Investigation and Evidence Gathering: Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses. Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability. Risk Assessment and File Management: Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation. Bodily Injury Claims Management: Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties. Cross-Department Collaboration: Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction. Team Collaboration: Collaborate with a team to address the needs of shared customers when necessary. Qualifications - High school diploma or equivalent, Bachelor’s degree preferred - 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience - 6-12 months’ claims adjusting experience, preferred - Prior experience working in a remote environment is a plus Physical Requirements Continuously (66%-100%):• Must be able to maintain a sedentary position for extended periods.• Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.• Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.• Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.Occasionally (Up to 33%):• Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.• Must be able to grasp, open, and close drawers, filing cabinets, and other equipment. About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Perks and Benefits At Mercury, we seek a better way to serve our customers, own every interaction, do the right thing in every situation, and move quickly to deliver exceptional results. Join our team and make an impact today! We offer many great benefits, including: · Competitive compensation · Flexibility to work from anywhere in the United States for most positions · Paid time off (vacation time, sick time, paid Company holidays, volunteer hours) · Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) · Medical, dental, vision, life, and pet insurance · 401 (k) retirement savings plan with company match · Engaging work environment · Promotional opportunities · Education assistance · Professional and personal development opportunities · Company recognition program · Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more. Pay Range USD $44,466.00 - USD $77,881.00 /Yr.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Team Lead - Workers Compensation (REMOTE) Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? · Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. · Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations. · Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. · Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. · Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. · Enjoy flexibility and autonomy in your daily work, your location, and your career path. · Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion. PRIMARY PURPOSE OF THE ROLE: Oversees multiple teams of examiners and technical staff handling workers compensation claims for clients. Manages workloads, provides training, and monitors individual claim activities. Offers technical and jurisdictional guidance on claims adjudication and maintains regular diaries, especially for complex or high-exposure case. ESSENTIAL RESPONSIBLITIES MAY INCLUDE · Supervises multiple teams of examiners and technical operations colleagues, delegating duties as needed and ensuring proper licensing and documentation standards. · Provides technical and jurisdictional guidance on claims adjudication, including quality reviews and reserve evaluations for high-cost or complex claims. · Acts as a second-level appeal authority for client and claimant issues, implementing final decisions. · Identifies trends, issues, and opportunities for process improvement; advises management and coordinates related projects. · Monitors third-party and sensitive claims, including litigated and vocational rehabilitation cases. · Maintains professional client relationships, offering recommendations and written summaries as needed. · Ensures accurate claim coding and documentation by examiners. QUALIFICATIONS Education & Licensing: Six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience. · High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred. · Professional certification as applicable to line of business preferred. TAKING CARE OF YOU · Flexible work schedule. · Referral incentive program. · Career development and promotional growth opportunities. · A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

As the Transportation Planner, you will be responsible for arranging truck transportation and tendering loads for all ICL Growing Solutions North American shipments. In this role, you will be utilizing ICL’s Transportation Management System and be working cross-functionally to ensure timely delivery of goods while providing exceptional customer service. Location Requirements: This role be based remotely within Mexico. Major Responsibilities/Accountabilities: - Manage the relationship with the carrier dispatchers as well as the manufacturing and customer service groups - Create and Tender loads in SAP and the Transportation Management System (E2Open) - Identify and communicate any variances to the appropriate stakeholders and investigate/develop corrective actions for variances - Determine opportunities to improve processes - Responsible for tracking and tracing of all shipments - Expedite shipments - Create and maintain transportation reporting Required Skills and Experience: - High school diploma or equivalent - 2+ years of transportation, customer service, or logistics coordination experience - Experience using E2Open, SAP, or similar transportation/ERP systems - Fluency in English (oral and written) to communicate with carriers, internal teams, and stakeholders - Strong customer service orientation with the ability to build collaborative relationships - Solid analytical and problem‑solving skills, with the ability to prioritize and manage multiple shipments simultaneously - High attention to detail and accuracy in a fast‑paced operational environment - Ability to work independently while contributing effectively to a team - Proficiency with business systems and a willingness to learn new transportation or ERP tools - Working knowledge of Microsoft Excel (filters, formulas) and other Microsoft Office applications Preferred Skills and Experience: - Bachelor’s degree in Logistics, Supply Chain, Business, or a related field - Advanced proficiency in E2Open and SAP - Advanced Microsoft Excel skills (pivot tables, vlookups) Who is ICL? ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets. ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,000 people worldwide, and its 2024 revenues totaled approximately $7 billion. To learn more about ICL, visit the company's global website www.icl-group.com.

• Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution • Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details. • Assist in claims review: Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate. • Maintain detailed and compliant records for audit and regulatory purposes • Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasks • Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity. • Provide feedback and insights to improve internal policies, tools, and customer communications • Monitoring statistical data to ensure efficient claims handling is maintained. • Help build and refine our claims playbook, SOPs, and knowledge base from the ground up