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Ledgebrook logo
Ledgebrook

Modernizing the Specialty insurance industry

Claims Specialist

Claims SpecialistClaims SpecialistFull TimeRemoteSeniorTeam 51-200Since 2021H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

81 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Claims Specialist

Ledgebrook

• Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution • Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details. • Assist in claims review: Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate. • Maintain detailed and compliant records for audit and regulatory purposes • Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasks • Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity. • Provide feedback and insights to improve internal policies, tools, and customer communications • Monitoring statistical data to ensure efficient claims handling is maintained. • Help build and refine our claims playbook, SOPs, and knowledge base from the ground up

Job Requirements

  • Proven experience in Claims handling roles/ industry.
  • Experience in building successful relationships with various stakeholders at all levels.
  • Strong customer focus and ability to work in a fast paced environment.
  • Comfortable with MS Office Suite and Google Workspace applications.
  • Strong knowledge of coverage analysis, claims investigation, and litigation management
  • Excellent problem-solving skills and the ability to drive initiative.
  • Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Benefits

  • Competitive salary and meaningful equity
  • Completely remote, flexible schedule, and monthly coworking gatherings
  • Unlimited paid time off
  • Clear ownership and impact from day one
  • Collaborative, transparent work culture

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