Job Title: Service Desk Representative Department: Support Services Location: Riedman Remote Hours Per Week: 40 Schedule: Day Shift- Sunday, Monday, Tuesday, Wednesday, Thursday, -7:00 am - 3:30 pm Position Summary: The primary function of the Information Services and Technology Service Desk is to be the first point of contact for customers to report incidents and requests for IT services. Service Desk Representatives provide exceptional customer service and technical support to deliver solutions to internal Rochester Regional Health customers through multiple contact channels, including phone, email, and chat. Service Desk Representatives address and resolve customer inquiries, requests, and incidents and maintain a high percentage of first contact resolution. Issues that the Service Desk Representative cannot resolve are to be escalated to the appropriate team per escalation processes. Service Desk Representative must log all reported issues and requests in the Service Management System and include relevant information concisely and accurately. Additionally, Service Desk Representatives are responsible for ensuring that each interaction with a customer results in a positive experience that adds value and enables success. Service Desk Representatives must be well organized, able to work independently in a dynamic, fast-paced environment. The Service Desk Representative must be able to multi-task, prioritize workload and should have solid decision making skills. Key Responsibilities: - Provide outstanding telephone, email, and chat support to our internal and external end users. - Reactively resolve technical issues. - Influence creative solutions to maximize the efficiency of technology within the Rochester General Health System. - Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience. - Troubleshoot technical issues concerning the products and services offered to all team members of the RGHS organization. - Resolve specific Tier One technical issues, such as password resets through Active Directory, virtual drive mapping, and mobile device support. - Manages incident tickets within the Incident Management guidelines and procedures. - Provides quality, timely, and accurate end to end support of any issues within functional area of responsibility. This includes ticketing and notification/communication of the incident in the ticketing system. - Strictly adhere to Tier One specific performance metrics, such as Availability to Help Incoming Callers, First Call Resolution, and Customer Satisfaction Survey results. - Ensures timely business delivery with pre-determined Service Level Agreements. - Performs other duties as assigned. Desired Attributes: - Exceptional customer service focus and interpersonal skills - Must be able to communicate professionally, effectively, and courteously with customers and coworkers, using a variety of communication formats (email, chat, in-person, telephone) - Successfully completes tasks in a timely manner - Consistently maintains calm demeanor in a fast-pasted, high pressure environment; able to maintain control with confidence and ease, while remaining flexible amongst the changes in a growing business - Proven ability to communicate complex technical problems in “customer friendly” language - Ability to demonstrate basic and effective troubleshooting skills with hardware (PCs, printers, mobile devices, etc.) and software applications (Windows, Office, ERP, EHR, iOS, etc.) - Knowledge of the Microsoft Office Suite - Well organized with the ability to multi-task and prioritize workload - Assist the event coordinator during system or application interruptions with the ability to react quickly to minimize the impact to our customers - Must be able to use online knowledge systems and search for reference procedures and work aids - Experience with basic network tools (ping, nslookup, traceroute, etc) - 2 years of over-the-phone technical support experience in a fast-paced Service/Help Desk environment - High school diploma or equivalent preferred Minimum Qualifications: NA Required Licensure/Certification Skills: •None Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $19.00 - $23.25 CITY: Rochester POSTAL CODE: 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! We are seeking a motivated and results-driven Business Development Representative to join our Sales team at Fortra. In this entry-level role, you will play a key part in driving the growth of our customer base by executing lead generation campaigns and following up on marketing-sourced leads. You will work closely with Regional Sales Managers to provide a consistent stream of qualified prospects through both inbound and outbound outreach initiatives. Your ability to engage potential customers, understand their needs, and generate interest in Fortra’s solutions will directly support our revenue growth and overall go-to-market strategy. This position offers a base salary plus commission, with exciting opportunities for career advancement in sales or marketing. WHAT YOU'LL DO - Lead generation for new software and services. - Calling campaigns targeted towards new customer acquisition. - Cross-sell referrals. - Manage current customer license transfer and upgrade communication, negotiation, and processing. - Set-up product overview demos for customers needing education on their licensed software - Continuously refine and improve business analysis processes to enhance efficiency and outcomes. KEY COMPETENCIES - Innovation - Generates creative, solution-focused ideas that drive improvement and add value. - Challenges conventional thinking, learns from setbacks, and delivers enhanced outcomes. - Accountability - Takes full ownership to deliver assigned tasks, goals, and outcomes. - Delivers high-quality work on time, with clear expectations and proactive communication. - Service Excellence - Anticipates and responds to customer needs with professionalism, ensuring a positive and solutions-oriented experience. - Collaborates across teams, applying feedback to continuously improve service quality and satisfaction. - Teamwork - Works collaboratively with team members to achieve shared goals and support team success. - Values diverse perspectives and fosters an inclusive, respectful, and collaborative team culture. QUALIFICATIONS - Excellent written and verbal communication skills - Strong organization and time management skills - Ability to professionally represent the company and its products - Ability to influence and persuade others - Self-driven, motivated, and results oriented - Strong problem-solving and analytical skills, with a keen attention to detail. - Bachelor’s degree in related field Compensation: $48,000 USD Base At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: - Health, dental, and vision coverage as of hire - Immediate enrollment in 401(k), HSA, and FSA plans - Flexible PTO policy - Tuition and personal enrichment reimbursement - Option to enroll in ID Theft Protection Program This role is eligible for commission as defined under the terms of the applicable plan. At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

AO Globe Life is hiring individuals ready to step into a leadership-focused role where you can coach a team, drive performance, and grow your own career—all from home. In this position, you’ll lead and support a team while also connecting with individuals who have requested information about available benefits. You’ll help guide both clients and team members toward success. No cold calling. No door knocking. No chasing uninterested leads. What You’ll Be Doing - Lead, coach, and support a remote team of representatives - Set the standard by actively working with clients and leading by example - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Maintain simple digital records and follow-ups - Deliver a professional, client-first experience - Participate in training, mentorship, and development sessions Why People Apply - 100% remote — lead from anywhere in the U.S. - Flexible scheduling - No cold calling or outbound prospecting - Clients have already requested to be contacted - Clear path into senior leadership roles - Ongoing mentorship and leadership development - Strong, team-focused culture built around growth What You’ll Need - Must be authorized to work in the United States - Experience in leadership, coaching, or team development preferred - Strong communication and organizational skills - Comfortable managing and motivating a remote team - Laptop or computer with camera + reliable internet About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely with a focus on leadership development, service, and long-term career growth.

Salary: $80000-$100000 + commission A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary: Compass Group Corporate Services is seeking an Associate Director of Business Development (ADBD) who shares our values, wants to work with a team of winners, has a competitive spirit, and is committed to contributing to the overall success of our team. Reporting to the Vice President of Sales, the ADBD will support the Regional Sales Directors in the sales process by generating leads and developing prospects, assisting with complex proposals/bids and contracts and supporting the Vice President’s with special projects to win new business. This position is a great opportunity for a highly motivated, sales-focused individual seeking to grow into a Regional Sales Director role and is commission eligible. Responsibilities: - The primary responsibility for this role is to work collaboratively with the Regional Sales Directors to win new business. Key tasks include: - Identify new business opportunities and targets across several verticals and lines of service - Conduct extensive prospect research utilizing a suite of on-line research tools - Convert viable targets into active sales processes utilizing the Compass Sales process - Maintain accurate and timely records in the CRM - Participate in and support the proposal development/bid response process including strategy sessions, site tours, creative development, financial modeling and presentation development/rehearsals - Support the contract process - Travel required - can fluctuate between 20 - 50%. Qualifications: - High energy, positive attitude and excellent communication/presentation skills - Ability to build and foster relationships with individuals at all levels both internally and externally - Flexible and able to shift priorities with ease - Strong time management skills with the ability to multi-task - Resourceful and willing to take initiative to get things done - Excellent listening skills and a propensity for continual learning - Ability to work independently and collaboratively - Strong computer skills and ability to work with online research tools and CRM database management system - A desire to win and be part of a winning team - Minimum of 2 years’ experience in a B2B sales environment – support or direct selling Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Paid Parental Leave - Holiday Time Off (varies by site/state) - Personal Leave - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Req ID: 1522016 Compass Corporate MIRANDA CARTERET [[req_classification]]