Headquartered in Pleasanton, California, Veeva is a leading provider of cloud-based software and services for the life sciences industry. As an employer, Veeva
Global Program Manager – Software Implementation
Location
Wisconsin
Posted
61 days ago
Salary
$100K - $200K / year
Seniority
Lead
Job Description
Global Program Manager – Software Implementation
Veeva
• Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality • Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact • Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation • Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success • Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts • Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution • Support the GPM team to actively share knowledge and resources to find ways to improve • Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management • Support implementation proposals and services contract negotiation • Coordinate Customer Success Manager activities to drive product value and adoption
Job Requirements
- 12+ years in large-scale enterprise software program management
- Consulting experience with proven ability to lead large, complex customers
- Track record of success leading internal teams and partners to deliver measurable business results
- Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
- Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
- Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
- Typical travel is 25%, but may be up to 50% based on customer requirements
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
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