• The Clinical Support Specialist has primary responsibility for training and supporting Radiation Therapists and Dosimetrists in the safe and effective use of our systems. • Provides phone support, on-site support and training, as needed, to ensure customers can effectively utilize their systems to treat patients. • Participates in the development of user and support personnel documentation that will facilitate successful use of the company’s products. • Acts as liaison between customers and marketing/development in providing suggestions for product improvements, enhancements, or corrections. • Provides clinical input and review of new products and proposals, representing the needs of the customer and of customer support.

About the role - This role serves as a frontline representative of Heggerty, providing timely, empathetic, and solutions-oriented support to our customers. You’ll help teachers, administrators, and partners get the most from our products and services, ensuring their questions are answered and their needs are met. What you'll do - Serve as the first point of contact for customer inquiries via email, phone, and chat, delivering prompt and helpful support. - Troubleshoot order issues, platform access, product questions, digital platform technical issues and general support needs with accuracy and empathy. - Maintain detailed records of customer interactions using our support platforms (e.g., Salesforce). - Collaborate with internal teams, including Sales, Operations, and Product, to resolve issues and ensure a seamless customer experience. - Identify and escalate recurring issues and suggest process improvements to enhance the support experience. - Support seasonal projects such as back-to-school readiness, product launches, or fulfillment surges. Qualifications - Curiosity, empathy, and a passion for our mission and values - 1–3 years of experience in a customer support or technical support role, ideally in an education, EdTech, or mission-driven environment. - Strong written and verbal communication skills with an emphasis on clarity, tone, and professionalism. - Proficient in using support tools and CRMs. Salesforce experience is preferred (e.g., Zendesk, HubSpot, Salesforce). - Empathetic and patient approach to problem-solving with a customer-first mindset. - Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively. - Comfortable working in a fast-paced, remote work environment. - Spanish proficiency preferred. What we offer - Competitive salary and benefits - 401(k) with company match - Generous time off options, including paid holidays and winter break - Independence and autonomy - A flexible, remote work environment At Heggerty, we are committed to fostering an inclusive and equitable workplace where every employee can thrive. As a leader in literacy and education, we believe that our diversity enriches our work environment and drives our success. Our commitment to equal employment opportunity extends to every aspect of our employment practices, including recruitment, hiring, training, promotions, compensation, and termination. We strive to create an environment where diversity is valued, and all individuals are treated with respect and dignity. We are dedicated to maintaining a workplace where everyone can contribute to their fullest potential, and encourage individuals from all backgrounds to apply. Heggerty is an E-Verify participant. If selected, a background check will be required.

Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. What You’ll Do: - Provide consistently magical customer service across all customer service channels - Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships - Consistently meet and exceed performance goals - Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item - Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible - Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development - Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: - Smart, incredibly organized, and driven towards excellence - Passionate about Reformation’s mission and products - An incredibly friendly person who loves interacting with people and never loses their cool - Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies - Positive and willing to take on any task, big or small - Strong communication skills across all customer service channels, including email, text, and chat - Able to meet deadlines consistently while juggling multiple tasks; excellent with time management - Flexible and able to work in a constantly changing environment - Productive, focused work style to successfully meet case volume expectations Extra Credit: - Prior experience on an e-commerce customer service team - Proficiency with Kustomer and Google Suite Availability: The Reformation customer shops 24/7 around the globe. You must be willing and available to take on occasional rotating shifts in the evening, early morning, and on weekends. - Part-Time: 8–29 hours/week, with occasional weekend shifts required - Full-Time: 32–40 hours/week, with occasional weekend shifts required Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most. Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is $17.60 - $18.65 per hour, depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: - Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. - We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. - We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. - We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. - You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. - We care about the causes our employees care about so we donate to community efforts on a yearly basis. - We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application. Want some more?! - Sustainability, Forbes, Fast Company

• Responding to client inquiries with professionalism and care • Coordinating bookings, reservations, and scheduling requests • Maintaining accurate records and data entry • Delivering a seamless, positive client experience • Communicating with clients via phone, email, or text