Hiring Manager: Eric Willis Talent Acquisition Advisor: Natalie Lahoud Job Code Level: CMM3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. Your Impact: We are seeking a visionary and technically proficient Director, Discovery Private Cloud & Enterprise to lead our private cloud services team, focusing on targeting Enterprise customers with our cutting-edge legal technology solutions. This role involves managing client services, supporting cloud implementations, ideating and delivering technical solutions, and overseeing project management for clients using our private cloud product. This Leader will play a critical part in targeting and onboarding new enterprise and large law firm clients and will be responsible for growing Axcelerate Private Cloud revenue and margin, developing and maintaining private cloud contracts and customer relationships, and driving the development of enterprise solutions tailored to our customers’ specific needs to drive retention and growth. What you will do: - Team Leadership: Lead and mentor a team responsible for overseeing client services and customer success for our Axcelerate private cloud customers. - Business Objectives & KPIs: Own and drive business objectives and key performance indicators (KPIs) to ensure the success and growth of our private cloud subscriptions and services and improving our margins. - Cost Estimates & Infrastructure Scoping: Develop and maintain cost estimates and infrastructure scoping for deploying private cloud environments, ensuring they align with client needs, budgetary constraints, and revenue and margin requirements. - Contract Management: Oversee the commercial and technical aspects of private cloud contracts, including the creation and maintenance of contract templates, negotiation, and handling redlines. - Enterprise Solutions Development: Drive the development of enterprise solutions, including custom automation, reporting and dashboards, and data reuse functionality in collaboration with the product team. - Subject Matter Expertise: Serve as the senior subject matter expert on all product features, acting as a customer advocate for requested critical functionality. - Customer Success Initiatives: Lead customer success initiatives for all private cloud clients, catering to a diverse range of customer types and use cases. Ensuring high levels of customer satisfaction and overseeing the renewal process for all private pod customers. - Financial Forecasting: Regularly forecast the financial aspects related to private cloud customers, including subscription, overage, and services revenue. - Pre-Sales Support: Engage in pre-sales activities, including internal sales consulting, technical support for Account Executives, customer interaction, and evaluation of pricing requests. - Billing Models and Custom Pricing Proposals: Develop custom pricing models tailored to specific customer needs and scenarios, addressing budgetary restrictions and accommodating required margins. - Escalation Point: Act as the escalation point for private cloud customers facing technical or other significant delivery issues. What You Need to Succeed: - Educational Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree or MBA is a plus. - Experience: At least 8-10 years of experience in cloud services, with a focus on private cloud environments, legal technology solutions, and enterprise-level client services. Axcelerate experience is a significant advantage. - Skills: - Strong leadership and team management abilities. - Deep understanding of private cloud infrastructure and legal technology. - Proven track record in contract management, including contract negotiation and redlining. - Experience with developing and managing complex billing models. - Expertise in pre-sales support and custom pricing development. - Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. - Strong problem-solving skills and the ability to manage escalations and critical issues. One Last Thing OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention. Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $134540 - $ 221,030 USD per annum. Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

• Develop and maintain strong relationships with clients • Conduct comprehensive reviews of existing Vista by Viewpoint implementations • Lead and manage technical teams for project delivery • Offer training and support to clients for enhanced software use • Ensure the quality and effectiveness of the software post-optimization

• Develop and maintain strong relationships with clients, focusing on long-term satisfaction and engagement in the HR and labour management sectors. • Communicate effectively with clients to understand their HR and labour management needs and provide tailored solutions. • Identify opportunities for cross-selling other HR-related services offered by Aayla Solutions. • Conduct comprehensive reviews of existing Vista by Viewpoint implementations with a focus on HR and labour management features. • Identify and implement improvements and optimizations in the HR and labour management aspects of the software setup. • Provide expert support and solutions to enhance software efficiency and integration in HR and labour management. • Lead and manage technical teams, ensuring effective collaboration and project delivery in HR and labour management integrations. • Coordinate with SQL and Crystal Reports teams for optimal software functionality and integration in HR-related modules. • Troubleshoot and resolve technical issues related to HR and labour management software optimization. • Offer training and support to clients for the enhanced use of Vista by Viewpoint in HR and labour management. • Develop and update training materials and guides focusing on optimized software use in HR and labour management. • Ensure the quality and effectiveness of the HR and labour management software post-optimization. • Regularly report on the progress and outcomes of HR and labour management optimization initiatives.

Overview Title: Implementation Lead / Human Services Consultant Location: Fully Remote (Supporting teams based in St. Paul, MN)Employment Type: Full-Time or Hourly Consultant (W2) Join Trissential and Help Transform Human Services Across Minnesota If you’re a seasoned implementation leader who thrives at the intersection of technology, policy, and human services, this is your moment. Trissential is partnering with our client to deliver a major modernization effort that will redefine how counties and Tribal Nations deliver essential services. In this role, your expertise won’t just influence a project—you’ll shape an experience that impacts frontline workers and families statewide. What’s in It for You? - Meaningful Impact – You’ll help design and deliver a Worker Interface that frontline eligibility workers can trust, rely on, and champion. - Field-Driven Innovation – Work closely with counties, Tribal Nations, UX teams, and leadership to ensure every solution is grounded in operational reality. - Leadership Opportunity – Serve as the primary field lead through design, build, pilot, and stabilization. - Collaborative Culture – Join a supportive Trissential community driven by purpose, partnership, and continuous improvement. Your Role & Responsibilities As the Implementation Lead / Human Services Consultant, you will: - Lead identification, outreach, onboarding, and readiness for pilot counties and Tribal Nation partners - Build trusted relationships with agency leadership, supervisors, and frontline workers to drive strong engagement - Serve as the primary field implementation lead during design, build, testing, and deployment - Ensure all pilot activities align with real-world operational needs and program workflows - Support pilot go-live and stabilization, gathering stabilization needs and frontline feedback - Conduct discovery sessions, interviews, and workshops with county and Tribal stakeholders - Translate human services policies and operational requirements into user stories and backlog priorities - Maintain traceability between policy constraints, requirements, and system design decisions - Partner closely with MNIT UX and product teams, translating user research into actionable design recommendations - Help define experience metrics—such as improved worker experience or reduced manual effort - Serve as a central coordination point across MNIT, DCYF, DHS, vendors, and pilot agencies - Facilitate alignment between policy, business needs, and technical teams - Establish feedback loops to ensure continuous insights and measurable improvements Skills & Experience You Should Possess - 15+ years of experience in human services, implementation leadership, or similar roles - Strong understanding of county and Tribal Nation operations - Experience leading large-scale pilots or technology rollouts - Ability to translate policy and operations into actionable requirements - Expertise collaborating across UX, product, technical, and business teams - Strong communication and stakeholder management skills Bonus Points If You Have: - Previous experience with MNIT, DHS, DCYF, or Minnesota statewide programs - Background in user-centered design or service design - Experience supporting modernization within eligibility, case management, or related human services systems - Familiarity with agile methodologies and backlog management Education & Certifications You Need: - Bachelor’s degree in Human Services, Public Administration, Social Work, Business, or a related field - Advanced degrees are welcomed but not required - Relevant certifications (Agile, PMP, PROSCI) are a plus, not a requirement What We Offer At Trissential, we invest in people who create real impact. When you join our client’s team, you gain access to meaningful work, exceptional support, and competitive compensation. - Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $196,000–$208,000 annually or $118–$128 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. - Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching - Paid Time Off – Both compensation models offer paid time away from work - Fully Remote Flexibility – Support statewide partners from wherever you work best - Career Advancement – Opportunities to expand into leadership, portfolio strategy, or long-term modernization work - Purpose-Driven Culture – Join a mission-driven environment that values community, collaboration, and real-world impact This position is open only to individuals authorized to work in the United States. Ready to Lead Transformational Human Services Change? If you're excited to build solutions that truly support frontline workers and strengthen community impact, we’d love to meet you. Apply today and bring your leadership to Trissential and our client’s modernization initiative.#LI-RM1