Bilingual Spanish position. This role is fully remote. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A Language Partner is responsible for supporting new business acquisition efforts by partnering with Territory Account Executives on opportunities that require Spanish language support. This role helps deliver a tailored experience for customers in markets where language barriers may exist and is focused on converting referred demand into new customers through strong collaboration with AEs. Language Partners must be able to assess how restaurants can benefit from Toast’s end-to-end digital platform, demonstrate how the product works better together, and clearly articulate how Toast can help restaurants run better. Daily activities include calls, emails, product demonstrations, reviewing quotes, sending contracts in the customer’s preferred language, and working closely with Account Executives throughout the sales process. A day in the life (Responsibilities) - Partner with SMB Account Executives on opportunities requiring language-specific support - Join live discovery calls and product demonstrations in the customer’s preferred language - Support deal progression by assisting with communication, clarity, and next steps - Review and support quotes and contracts in the customer’s preferred language - Help ensure a smooth transition to onboarding when needed - Collaborate closely with SMB AEs, Sales Leadership, and cross-functional partners - Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. - As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English. - Toast will not sponsor applicants for work visas for this role. What you'll need to thrive (Requirements) - Fluency in both oral and written English and Spanish is required for this role. - Prior Sales experience preferred - Ability to work in a fast-paced environment - An entrepreneurial and feedback driven mindset What will help you stand out (Nice to Haves/Nonessential Skills) - Restaurant Operations Experience - Experience using Salesforce to keep track of Sales activities - Sandler Sales Training AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). Total Targeted Cash $104,000—$166,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Imagine360 is currently seeking a Client and Member Success Associate (CMSA) to join the team! In this role, you are responsible for working alongside of Imagine360's Client and Member Services teams to drive success by building relationships between our client, their members and internal and external stakeholders. The successful candidates will employ not only their relationship building skills, but also their consultative skills to identify pain points, qualify and define strategic initiatives, and facilitate innovative solutions to ensure client engagement and success. Position Location: 100% Remote Responsibilities include but are not limited to: - Respond to client communications, concerns, follow-up, and inquiries efficiently to ensure highest level of satisfaction and work closely with our Client Services team to assure customer satisfaction. - Serve as the go-to resource for CRMs on client's product and process knowledge and collaborate with team mates to help them the deliver best possible service experience for the client. - Understand product and program guidelines and working to educate CRMs and customers on the capabilities of and best practices for client. - Serve as the liaison to the support organization for client knowledge, and for appropriately managing escalations. - Guide and support the member through the balance bill defense process while working closely with our client, Client Services, our legal team and external stakeholders to facilitate timely issue resolution and ensure a positive member experience. As the member champion, provide best-in-class advocacy via comprehensive oversight, proactive outreach and white-glove service throughout the member journey. - Manage assigned member caseload via high-touch advocacy model with a focus on elevating the member experience and promoting engagement. - Interaction with all internal teams to assist in overall customer satisfaction and partner with the CRM team and the client to identify success criteria and create action plans to achieve desired results. - Handle and coordinate elevated internal and external member issue resolution with confidence and a sense of urgency. Act as point person for member inquiries, issues and concerns. Direct, quarterback and ensure timely issue resolution and remediation. Required Experience / Education: - High School Diploma or GED; Bachelors Degree in Business or related concentration preferred - 2+ years' experience in client services, account management, or similar customer service related field - Experience driving successful, solution-oriented client engagement; handling difficult internal and external business challenges; and delivering exceptional client service that results in high client retention - Experience in healthcare and/or employee benefits - Ability to travel 10-15% - Proficient in Microsoft Outlook, Word, Power Point and Excel spreadsheets. What can Imagine360 offer you? - Multiple Health Plan Options - Company paid employee premiums for disability, and Life Insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on LinkedIn Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**

• Establish and maintain the day-to-day business relationship with the client and becomes the first point of contact for client service needs. • Work with clients, producers and other team members to implement a comprehensive customer service plan. • Prepare the Request for Proposal (RFP) for presentation to carriers including analysis of census, current and/or proposed benefit plan designs, market comparison data, and contribution strategies. • Work with the CE to negotiate with carriers on clients’ behalf for best available premiums, commissions and coverage. • Coordinate and support clients regarding open enrollment meetings, including preparation of communication materials. • Distribute resource information to clients to continually keep them informed of benefit trends, State and Federal legislation, rules and regulations. • Advise clients on government reporting compliance issues, as appropriate. • Assist with the preparation of client-specific compliance resources. • Set priorities and manage workflow for self to ensure all goals are met; • Maintain up-to-date proposals, workflow logs, update all benefits information on agency management system, manuals or other required documentation and records; • Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company; • Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance. • Project a professional image in action and appearance.

• Serve as a Trusted Advisor and directly lead and support client relationships, engagement, and implementation delivery • Responsible and accountable equally for client retention and client growth through organic growth, cross-sell and upsell opportunities with specific sales targets. • Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation • Build power point decks for client presentations (QBR's, kick offs, status meetings) • Facilitate joint client-Genzeon leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution