Moxie Systems

• Organize and coordinate programs. • Provide strategic guidance to teams and project managers in ways that promote the company’s culture. • Oversee the progress of operations. • Develop efficient strategies and tactics. • Ensure that all programs deliver the desirable outcome to the organization. • Oversee project execution, timelines, resource coordination, and stakeholder communication. • Formulate, organize and monitor inter-connected projects. • Decide on suitable strategies and objectives. • Coordinate cross-project activities. • Lead and evaluate project managers and other staff. • Develop and control deadlines, budgets and activities. • Apply change, risk and resource management. • Assume responsibility for the program’s people and vendors. • Assess program performance and aim to maximize ROI. • Resolve projects higher scope issues. • Prepare reports for program directors.

• Serve as a Trusted Advisor and directly lead and support client relationships, engagement, and implementation delivery • Responsible and accountable equally for client retention and client growth through organic growth, cross-sell and upsell opportunities with specific sales targets. • Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation • Build power point decks for client presentations (QBR's, kick offs, status meetings) • Facilitate joint client-Genzeon leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution

• Provide application support for resolving issues raised by customers via ticketing systems • Conduct root cause analysis for system failures from software defects, environment and data issues • Perform application health monitoring, observing logs and metrics to gauge expected platform performance. • Implement application patches/fixes during planned maintenances coordinating with global delivery teams. • Execute diagnostic tests simulating various real-world use cases and conditions • Create technical notes & frequent Q&A covering solution-specific error resolutions • Handle 2nd level escalations requiring code changes, hotfixes and environment updates.

• Analyze and understand the workflow and operational processes within healthcare provider organizations, such as hospitals or clinics. • Identify pain points, inefficiencies, and opportunities for technology-driven improvements. • Understand healthcare domain and demonstrate familiarity with healthcare systems, standards (e.g., HL7, FHIR), regulatory requirements, interoperability, and healthcare workflows to create solutions that address the specific needs of healthcare providers. • Collaborate with stakeholders, including healthcare professionals and IT teams, to design and architect technology solutions that streamline and optimize provider workflows. • Provide guidance and technical leadership to development teams, ensuring adherence to architectural principles and best practices. • Engage with healthcare professionals and other stakeholders to gather detailed requirements for technology solutions. • Collaborate with clients, business stakeholders, and technical teams to gather requirements and define solution architectures that address functional and non-functional requirements. • Work closely with development teams and IT departments to ensure successful implementation and integration of the proposed technology solutions. • Collaborate with data integration specialists and IT teams to establish seamless data exchange between various systems and applications involved in provider workflows. • Ensure that the technology solutions are designed with a user-centric approach. Focus on usability, intuitive interfaces, and efficient interaction patterns to support healthcare professionals in their daily tasks and enhance overall workflow efficiency. • Stay updated with healthcare regulations, such as HIPAA, and ensure that technology solutions adhere to privacy and security standards. • Collaborate with cross-functional teams, including healthcare professionals, administrators, and IT departments, to ensure alignment and buy-in for proposed technology solutions. • Communicate effectively and manage expectations throughout the project lifecycle. • Lead the design, development, and implementation of healthcare IT solutions